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Nissan Van Nuys
- Car Dealers
- Van Nuys, CA
About this business
Location details
5425 Van Nuys Blvd, Van Nuys, CA, 91401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
They will give you the run around. Tell you that you need to go to the dealership you bought it from. Tell you that you have problems you don't have that need repairing. Won't warrant something that is under 9000 miles , where the Nissan Dealership I purchased from did. They speak down to you and try to intimidate you in the Service Managers office when you say you'll call 1800Nissan1 with your problems with them. These guys are horrible. If you need an oil change or anything service wise, just go next door to Infiniti , the... read more
I went in on Monday night right before closing time to check out a 2015 370 Nismo with over 300 miles. I mentioned to your sales person that I really just wanted to see what kind of deal we can make but he persisted in a test drive or he would get into trouble. After 5 minutes of him nagging that I needed to drive the vehicle before discussing figures I finally decided to take it around the block. Finally, we go inside to speak numbers and I mentioned I would be paying cash and just wanted to see what the absolute lowest I c... read more
I purchased my Nissan cube from this dealer and 1. they gave it to me dirty when I went in for my free car wash to redo my paperwork it took them over 3 hours to not even touch my car. The only reason I got it back was because I told them to give it to me, 3 hours is to much of a wait for a simple car wash. After I though hey give them a second chance so I went in for an oil change, 3 hours later they never touched my car and gave me a rental, once I received my car it began to make weird noises so stupidly I took it again a... read more
My problem is with Nissan as a whole. The first car the transmission went out on a 2012 that I got in 2014 a year later. So when I brought the car in to get serviced I ended up getting a 2015 brand new. Now I am having electrical problems with a brand new car that's only 5 months old. Two cars with Nissan in a year and a half.I guess I can't complain because I signed the papers. However I just feel manipulated by the salesmen at this location. There is so much more that I could add but, it won't change anything so I will lea... read more
I had an appointment for 7 am and I got there 5 minutes early. The service advisor was already in his station but he was still having breakfast so I waited until he finished. It was a very cold morning and I waited until 7:15 when he finally started on my car. The service lasted for a little over an hour and when I got my car back, not only was it not washed, it was dirtier than when I brought it in. There were water marks on the windshield and on the hood when it was not even raining.
The car is excellent, but we are very unhappy about the way we were treated by one of the sales managers. He didn't explain clearly about how much exactly it's gonna cost, and we felt like we overpaid too much. When I called him inquiring about the cost after the purchase, he said "I explained everything to you and you signed the paper". We felt like we had been mislead and deceived by him. I'm sure that he would justify himself if he read this e-mail. That would be fine. We are not expecting anything from him, but we cannot... read more
One of the sales managers there was very rude, selfish, and had ZERO customer service skills after selling me a car and me following up on an issue with it from the sale....just goes to show after this guy got his commission from my sale he cares a ZERO bit about customers and only his pocket!
Their service reps have no service excellence skills and recovery. No communication between peers. Arrogant manager. No initiative on service quality. Wrote a detailed review on nissan feedback and conplaints. Very disappointed
Had my nissan 350z roadster serviced for oil change. And coolant changed. The tech left coolant and oil all over the front of my car. Plus under the hood was a complete mess with coolant and oil splashed all over the engine. I will be waiting for a explanation. Don't know if I will be going back. Made complaint to service mgr. So far no. Response back. Andre a. Waters.
Frequently asked questions about Nissan Van Nuys
How is Nissan Van Nuys rated?
Nissan Van Nuys has a 4.2 star rating with 4,519 reviews.
When is Nissan Van Nuys open?
Nissan Van Nuys is open now. It will close at 9:00 p.m.