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Nissan Van Nuys
- Car Dealers
- Van Nuys, CA
About this business
Location details
5425 Van Nuys Blvd, Van Nuys, CA, 91401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
"People are nice but that is about it." WARNING! The service center people were very nice and treated me with respect all the time, but that is about all the good I have to say. I took my vehicle here to simply get an oxygen/air fuel sensor replaced and a minor recall item taken care of. After they replaced the sensor there was problem after problem that just happened to occur while they were "road testing" my vehicle. First there was ignition coil problems. So, I gave them the go ahead to replace the supposed faulty ignitio... read more
"Corruption - CORRUPCION" I am a 13-year loyal Nissan driver, but after working with this dealership 5 days ago, I was pressured into leasing and driving off the lot a "new" 2020 Sports Rogue. The sales manager, Maricela, insisted that the loyalty discounts would only apply if I took the car that night. I had to pay more for this car than my previous, because she said it's new with all the best features. As soon I as I drove back home, I realized the car was not at all what they had promised - not only was it a smaller versi... read more
Business response:
Hi Sally, my formal apologies that this happened, we appreciate your business and want to make things right for you, please feel free to reach me at 818-787-8400 ext.180 Maria Serrano Customer Relations Manager
"CONSUMER WARNINGS FOR NISSAN OF VAN NUYS!!!" On September 14th, 2019, I took my Nissan Rogue Sport into your service department for a simple oil change, tire rotation, and filter replacement. During my service visit, Nissan dealer staff crashed my car on their lot, causing $8,500 worth of damages to my car. Mr. Micheal Villano, Parts & Service Director, promised to repair all the damage that your dealership employees had caused. However, after inspecting the repairs with my brother, a professional mechanic with 15 years of ... read more
Business response:
Hi Wanda, we have done everything in our power to help assist you, our Service Director even cleared out your service bill to zero. I'm sorry that you are not satisfied with our services. Maria Serrano Customer Relations Manager
"Poor service & oil change take more than 3 hours & people..." Poor service & oil change take more than 3 hours & people are not friendly & they don’t care about the customers time , they seem nice talking but it’s not.
Business response:
Sam, my formal apologies that this happened, we appreciate your business and want to make things right for you, please feel free to reach me at 818-787-8400 ext.180 Maria Serrano Customer Relations Manager
"My “service engine soon” light came on and I pulled up to..." My “service engine soon” light came on and I pulled up to the service department within minutes. I was scared of the outcome, as I rely on my car for my 12 hour a day (every day) delivery job to survive. The staff in the service department started off friendly enough, but as they were checking my car for damage, they started making fun of me and my car! I couldn’t believe the level of unprofessionalism! I kind of shrugged it off at the time, as I was too focused ... read more
Business response:
xLaLa, my formal apologies that you had a bad experience with our staff and with your Nissan vehicle. I am addressing your concern regarding the staff internally. Thank you for taking my call and sharing the details about your visit. We do appreciate your business, if you decide to give us a second chance I assure you that you will have a much better experience. Maria Serrano Customer Relations Manager
"nissan worker stole my downpayment " 4/23/18 I highly recommend NOT making a purchase at this Nissan dealership. I put a down payment of $2,500 dollars in 2014 for a Nissan Sentra. This shows that I made a payment on my contract. It is now 2018 and Nissan is harassing me about my down payment of $2,000. This matter hasn’t been resolved I reached out to several people only to find out that the receipt is more important than the contract. I don't have anything but the contract that I made this payment. The person that helped ... read more
"Horrible customer service" I have a 2015 and 2017 car from these scammers. My 2015 has the service package. They tell me I only need an oil change every 5k miles. My 2017 does not have the service package so of course they tell me I need an oil change every 3k miles. I wonder if that's because I have to pay for that one. On top of that, my 2017 has a radio that intermittently blacks out for 15 mins or so. I took it in several times and they claimed they couldn't duplicate the problem. One guy told me I needed to record the ... read more
"Avoid this dealership AT ALL COSTS! " I really wish I would have read the reviews before bringing my car in to get serviced. I've never had an issue with any other Nissan before but this place tried ripping me off beyond belief and were holding my car hostage until I gave in. They had my car for 8 days for the repair!! They wouldn't update me when I called about it and they didn't have a time when I would be able to get mine until the day before. They told me Thursday my car would be ready for pickup Friday. When I got ther... read more
"First Time Buyer and Very Disappointed Experience" I want to share my experience as a first time Nissan buyer. I had my eyes on a Toyota Highlander and decided to test drive a Pathfinder at my local Simi Valley Nissan on 12/23. They gave me information on finance interest rates as well as rebates offered by Nissan and quoted me a sell price. I then took my family to a Discovery museum while my husband reached out to the Van Nuys Nissan nearby the museum. The sales manager, Marie, asked how she could earn our business. We se... read more
Frequently asked questions about Nissan Van Nuys
How is Nissan Van Nuys rated?
Nissan Van Nuys has a 4.2 star rating with 4,519 reviews.
When is Nissan Van Nuys open?
Nissan Van Nuys is open now. It will close at 9:00 p.m.