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North Alabama Veterinary Emergency and Specialty
- Emergency Pet Hospital
- Madison, AL
About this business
Location details
164 John Thomas Dr, Madison, AL, 35757, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 p.m. to 8:00 a.m. | |
| Tue | 6:00 p.m. to 8:00 a.m. | |
| Wed | 6:00 p.m. to 8:00 a.m. | |
| Thu | 6:00 p.m. to 8:00 a.m. | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
Animal Emergency & Critical Care - just wanted to give you a little information that might help you deal with future patients. My family and I came in on Sunday evening with our cat Crosby who passed away while we were there. I understand at a glance Crosby looked frail and very skinny and perhaps even looked neglected. I assure you he was treated like a king. Please always remember that there is a story attached to each pet that comes through your door and each family also has a story. Crosby had been our pet for 12 ye... read more
Business response:
Thank you for your feedback. Our team strives to care for each patient as if it were our own and provide excellent, tailored care. We apologize for falling short of expectations with our care of Crosby. A member of our leadership would like to reach out to you directly to discuss your concerns. We look forward to speaking with you.
They only care about money. They don’t even treat your pet if you don’t deposit money in advance. They will just let your pet die. And guess what they’ll still charge you for just coming to their clinic. Basically they’ll charge to kill your pet. No emotion at all. Never go there if you love your pets
Business response:
We understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative, if possible. We aim to provide you with the information and educational resources to make the most informed decision for your pet. According to our records, Alex presented for heatstroke with a body temperature of 106 and we began treating before he went into cardiac arrest. We are very sorry for your loss.... read more
This vet is a joke! Do not waste your time or money. And apparently, just getting your help invoice approved so you can pay takes an act of Congress!!!
Absolutely the worst place to take your beloved pets even in an emergency. The front office staff were friendly and Dr. Gaub certainly was too however I feel they lacked experience and unnecessarily rushed into an extreme case scenario with my puppy. Told there was a sock in his intestine with vomiting and after $3000 and emergency surgery there was zero sock and no answers. During discharge a tech brought him out to me and literally gave zero information leaving us befaffled. After asking to speak with an office manager the... read more
Business response:
Thank you for your feedback, Amy. Our team strives to care for each patient as if it were our own and provide excellent, tailored care. We apologize for falling short of your expectations with our care of Teddy. A member of our leadership would like to reach out to you directly to discuss your concerns. We look forward to speaking with you.
I paid over $1000 dollars for a puppy with diarrhea and vomiting. Got no answer as to what the cause was. Back to my vet Monday morning. Just way too expensive. The doctor was nice though
Business response:
Thank you for your feedback, Mrs. Looney. We understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative, if possible, so please don't hesitate to voice your concerns to your veterinarian during your next visit. We aim to provide you with the information and educational resources to make the most informed decision for your pet. Thank you for taking the time to speak wi... read more
RecommendedThank you from Batman and Kim sweet angel vet there saved his life after he got into poison and they also had to put up with me being hysterical and I told them I had no funds to pay and they didn't hesitate getting Batman the care he needed I'm forever grateful thank each and everyone of you
Business response:
Thank you for taking time to share your experience and recommend, Kimberly! We understand our pets are family, and emergencies can be quite stressful. We're here for you, and thank you for trusting us with Batman's care!
I read the reviews and I do not agree. We took our cat Casey in because she was attacked by an outdoor tomcat. She was bleeding profusely from wounds on her head and could not walk straight. Casey is an outdoor cat we have had her for over 6 years that did not want to stay inside. She and two others live in our garage with heated blankets, food and water. While I would rather have her inside she doesn't want it. They said she was too feral to treat. She is 6 pounds. They did not treat her at all and charged 302.00 for the co... read more
Business response:
We apologize for your experience, Samantha. We aim to provide excellent care and service to every patient, and your feedback has been shared internally.
RecommendedOn Memorial day Our 2 older German shepherds were playing and the larger 90Ib male fell backwards onto our 7 week old German Shepherd. We thought she was going to die. We originally called HSVE and they said to bring her in and to fill out an online application to expedite the check in process. When we get there we were told there was a 2hr wait that was not mentioned when we talked to them on the phone and explained we were 45 minutes to and hour away and she was still out of it coughing up blood. Luckily this place was aro... read more
Business response:
Thank you for taking time to share your experience with us, PJ. We're so sorry you had to go through a scary emergency, but we're glad we could be there for your family! We appreciate the kind words about our staff, and let us know if you need anything. Wishing Freya playful days ahead!
When a dog goes in for a broke foot and dies 5 days later after 3 return visits no blood work was done to see if damage was done due to pain meds dog was healthy before broken foot not a caring vet. You did get $1000.00 we are devastated.
Business response:
Please accept our sincere apologies for the loss of your sweet dog, Laurie. We strive provide compassionate, efficient care for each patient and apologize for falling short. Your comments and concerns will be shared internally. Please feel free to call us directly at 256-533-7600 and ask to speak with our hospital manager to discuss in more detail.
Frequently asked questions about North Alabama Veterinary Emergency and Specialty
How is North Alabama Veterinary Emergency and Specialty rated?
North Alabama Veterinary Emergency and Specialty has a 4.2 star rating with 337 reviews.
When is North Alabama Veterinary Emergency and Specialty open?
North Alabama Veterinary Emergency and Specialty is open now. It will close tomorrow at 8:00 a.m.