North Alabama Veterinary Emergency and Specialty

4.3

Emergency Pet Hospital
Madison, AL

About this business

Healthcare Emergency Pet Hospital

Location details

164 John Thomas Dr, Madison, AL, 35757, United States

Get directions

Weekday	Schedule	Status
Mon	6:00 p.m. to 8:00 a.m.
Tue	6:00 p.m. to 8:00 a.m.
Wed	6:00 p.m. to 8:00 a.m.
Thu	6:00 p.m. to 8:00 a.m.
Fri	Closed
Sat	Closed
Sun	Closed

4.3434 reviews

Select a rating

Pj Pugh

Recommended

6 years ago

On Memorial day Our 2 older German shepherds were playing and the larger 90Ib male fell backwards onto our 7 week old German Shepherd. We thought she was going to die. We originally called HSVE and they said to bring her in and to fill out an online application to expedite the check in process. When we get there we were told there was a 2hr wait that was not mentioned when we talked to them on the phone and explained we were 45 minutes to and hour away and she was still out of it coughing up blood. Luckily this place was aro... read more

Business response:

Thank you for taking time to share your experience with us, PJ. We're so sorry you had to go through a scary emergency, but we're glad we could be there for your family! We appreciate the kind words about our staff, and let us know if you need anything. Wishing Freya playful days ahead!

Laurie Sorrells Dove

6 years ago

When a dog goes in for a broke foot and dies 5 days later after 3 return visits no blood work was done to see if damage was done due to pain meds dog was healthy before broken foot not a caring vet. You did get $1000.00 we are devastated.

Business response:

Please accept our sincere apologies for the loss of your sweet dog, Laurie. We strive provide compassionate, efficient care for each patient and apologize for falling short. Your comments and concerns will be shared internally. Please feel free to call us directly at 256-533-7600 and ask to speak with our hospital manager to discuss in more detail.

Ashley Wiegand

6 years ago

I took my very sick dog to this emergency vet on February 23. From the second I walked through that door I felt like I was a burden on the vet. She was short with me and wanted to charge me over $2000 what cost me $500 at my regular vets office. When I refused their treatment plan the vet never came back in to speak with me. Well we wound up having to put our dog down 5 days later. His life could have possibly been saved but this vet honestly seemed pissed off that I was there so early on a Sunday. If you don’t want to work... read more

Business response:

Ashley, we are truly sorry to hear about your loss and apologize for your negative experience with us. We strive to provide compassionate care and service. We will share your comments internally and would like to reach out to you directly.

Staci Locket

6 years ago

I will not be going back. Dr. Bell was very rude and didn't spend the appropriate time with my animal to figure out that my dogs foot was broke.

Business response:

Hi Staci, we are sorry to hear you were not satisfied with your pet’s visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. We'll review your visit, share your feedback internally, and would like to reach out to you directly.

Morgan Pattillo

6 years ago

When 15 pound pup that had just been attacked by a coyote, the vet asked me to leave the room because I was crying. The Monday after his weekend stay, I was called 10 minutes before they closed and told I needed to be there by 7 a.m. when they closed. I arrived and they handed me my dog in a cardboard box -- no help with the door, to my car, etc. Thankful this place was there when I needed it, but hopeful I'll never have to go back now that there's a new friendlier place by the hospital (HSVE).

Business response:

Thank you for sharing your feedback with us, Morgan. We apologize for the delayed response. Unfortunately, we were unable to completely identify you as a client based on your full name within this review. We did discover a record with a different last name from a date in September 2018. If this is sounds correct, regardless of the length of time, we strive to maintain compassionate, efficient care, and we're truly sorry we didn't met your expectations. Please feel free to reach out directly at (256) 533-7600, so we can addre... read more

Kaylin Nicole

6 years ago

I Took My Dog Hemi In Around 1:30am Sunday & They Did Nothing But Give Me 2 Prescriptions & A E Collar.. They Didn’t Even Touch My Dog We Sat Him On A Scale & He Laid There The Whole Time & Idk How They Came Up With Half The Information They Put Down. My Dog Leg Was Wide Open You Could See The Bone & They Did Nothing At All But Over Charge Me. Dr Bell Said It Would Be Over 1500 For Her To WRAP HIS LEG!!! But We Got Him To His Vet Tuesday Morning ( Today ) & They Got Him Taken Care Of & He’s Having Surgery.

Business response:

Hi Kaylin, we are sorry to hear you were not satisfied with your pet’s visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. We'll review your visit, share your feedback internally, and would like to reach out to you directly.

Vanessa Ladyv Weh

7 years ago

Don’t take your pet here they are just money hungry for some reason they couldn’t figure out why our baby was in pain we paid 900 and still no answer they could have been truthful with us and just told us it wasn’t looking good may our baby girl Rest In Peace ☮️ please don’t go here I beg y’all to go to a different place

Cheryl Howison

7 years ago

These people prey on your emotions when you come in with a beloved pet in critical condition so they can gouge your pocket and distract as much money from you in a time of serious need! They are heartless and cruel! I will never take my pets there again! They tried to charge me $750.00 for treatment for my dog when he was having fluid building up in his lungs from CHF... I allowed them to give him an injection of lasixs and that’s all. I paid $138.00 for that! I had my dog to his veterinarian in 41/2 hrs. after the emergency... read more

Business response:

Cheryl, we value your feedback and we hope your dog is feeling better. Your pet is our number one priority and we can assure you he will always be treated with the highest level of care. We understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. Please feel free to share your price concerns and we would be happy to talk in detail about your pet’s care.

Sharon Harrison Hammer

7 years ago

Every dog we have ever owned (5) has had a medical emergency of some sort. Each time we have seen different Drs & staff. We had great service each time. Pricey? Yes it was! But can’t put a price on my fur babies & my piece of mind.