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North Alabama Veterinary Emergency and Specialty
- Emergency Pet Hospital
- Madison, AL
About this business
Location details
164 John Thomas Dr, Madison, AL, 35757, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 p.m. to 8:00 a.m. | |
| Tue | 6:00 p.m. to 8:00 a.m. | |
| Wed | 6:00 p.m. to 8:00 a.m. | |
| Thu | 6:00 p.m. to 8:00 a.m. | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
I took my very sick dog to this emergency vet on February 23. From the second I walked through that door I felt like I was a burden on the vet. She was short with me and wanted to charge me over $2000 what cost me $500 at my regular vets office. When I refused their treatment plan the vet never came back in to speak with me. Well we wound up having to put our dog down 5 days later. His life could have possibly been saved but this vet honestly seemed pissed off that I was there so early on a Sunday. If you don’t want to work... read more
Business response:
Ashley, we are truly sorry to hear about your loss and apologize for your negative experience with us. We strive to provide compassionate care and service. We will share your comments internally and would like to reach out to you directly.
I will not be going back. Dr. Bell was very rude and didn't spend the appropriate time with my animal to figure out that my dogs foot was broke.
Business response:
Hi Staci, we are sorry to hear you were not satisfied with your pet’s visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. We'll review your visit, share your feedback internally, and would like to reach out to you directly.
When 15 pound pup that had just been attacked by a coyote, the vet asked me to leave the room because I was crying. The Monday after his weekend stay, I was called 10 minutes before they closed and told I needed to be there by 7 a.m. when they closed. I arrived and they handed me my dog in a cardboard box -- no help with the door, to my car, etc. Thankful this place was there when I needed it, but hopeful I'll never have to go back now that there's a new friendlier place by the hospital (HSVE).
Business response:
Thank you for sharing your feedback with us, Morgan. We apologize for the delayed response. Unfortunately, we were unable to completely identify you as a client based on your full name within this review. We did discover a record with a different last name from a date in September 2018. If this is sounds correct, regardless of the length of time, we strive to maintain compassionate, efficient care, and we're truly sorry we didn't met your expectations. Please feel free to reach out directly at (256) 533-7600, so we can addre... read more
I Took My Dog Hemi In Around 1:30am Sunday & They Did Nothing But Give Me 2 Prescriptions & A E Collar.. They Didn’t Even Touch My Dog We Sat Him On A Scale & He Laid There The Whole Time & Idk How They Came Up With Half The Information They Put Down. My Dog Leg Was Wide Open You Could See The Bone & They Did Nothing At All But Over Charge Me. Dr Bell Said It Would Be Over 1500 For Her To WRAP HIS LEG!!! But We Got Him To His Vet Tuesday Morning ( Today ) & They Got Him Taken Care Of & He’s Having Surgery.
Business response:
Hi Kaylin, we are sorry to hear you were not satisfied with your pet’s visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. We'll review your visit, share your feedback internally, and would like to reach out to you directly.
Don’t take your pet here they are just money hungry for some reason they couldn’t figure out why our baby was in pain we paid 900 and still no answer they could have been truthful with us and just told us it wasn’t looking good may our baby girl Rest In Peace ☮️ please don’t go here I beg y’all to go to a different place
These people prey on your emotions when you come in with a beloved pet in critical condition so they can gouge your pocket and distract as much money from you in a time of serious need! They are heartless and cruel! I will never take my pets there again! They tried to charge me $750.00 for treatment for my dog when he was having fluid building up in his lungs from CHF... I allowed them to give him an injection of lasixs and that’s all. I paid $138.00 for that! I had my dog to his veterinarian in 41/2 hrs. after the emergency... read more
Business response:
Cheryl, we value your feedback and we hope your dog is feeling better. Your pet is our number one priority and we can assure you he will always be treated with the highest level of care. We understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. Please feel free to share your price concerns and we would be happy to talk in detail about your pet’s care.
Every dog we have ever owned (5) has had a medical emergency of some sort. Each time we have seen different Drs & staff. We had great service each time. Pricey? Yes it was! But can’t put a price on my fur babies & my piece of mind.
This place has poor customer service and they are more concerned with money than actually caring for the animals. My sister and her fiancé waited for almost 2 hours before finally seeing the vet. When they finally did she her they were told that there puppy needed to be test for parvo which turned out to be positive. The vet then came back into the room and told my sister that the responsible thing to do was to put her puppy down. While waiting for someone to actually do their job and get it done one of the techs came in and... read more
Absolutely great care by the entire staff. All of the expected procedures and alternatives were explained upfront along with their costs. We were allowed to select which plan and costs were best for us and our pet. After her treatment, she was discharged to come home with instructions to take her to our normal vet for continued care and follow up. By the time we arrived at our normal vet the next morning, all of her paperwork was already there with the information of what procedures had already been accomplished (x-rays,... read more
Frequently asked questions about North Alabama Veterinary Emergency and Specialty
How is North Alabama Veterinary Emergency and Specialty rated?
North Alabama Veterinary Emergency and Specialty has a 4.2 star rating with 337 reviews.
When is North Alabama Veterinary Emergency and Specialty open?
North Alabama Veterinary Emergency and Specialty is open now. It will close tomorrow at 8:00 a.m.