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North Side Mitsubishi
- Automotive
- Edmonton, AB
About this business
Location details
9670 125a Ave NW, Edmonton, AB, T5G 3E5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Booked appointment, thermostat problem, Thermostat not closing completely causing long warm up times when cold. Explained issue to service advisor. Returned 2 + hours, they could not find any fault. Needs to be "Cold" ! Leave car overnight not an option. My 39 years as a tech won't buy the benefit of doubt for a $32.00 thermostat. Purchased 2 new vehicles from you in the last 3 years. Won't make that mistake again!
Business response:
Thank you for your response Michael. It is unfortunate that we were unable to resolve your concern on the day of your appointment. I can understand your position on the matter, however we do have to follow warranty guide lines set out by our manufacturer in regards to diagnosis and repair. Not to say that you were incorrect by any means but having your vehicle here for 2 hours while it was at operating temperature does not give us the time to provide a proper diagnosis to Mitsubishi for warranty approval. I hope you can unde... read more
Having to call back and talk to three different people to get an answer makes it difficult to want to bring my business back there.
Business response:
Hi Steve, I have tried to get in touch with you and have had no luck. I wanted to touch base with you and see where we dropped the ball so this never happens again. Please call me at 780-479-5700 Thanks Darren
I will not recommend Northside Mitsubishi to my family and friends and tell them what happened to me about my bad experience at the sales agent Damian Stodola. Whose a liar and mess up everything. 8 months ago I was contacted to Damian Stodola. I was looking for a brand new car. We exchange text before I met him. He told me he can helpme with that. I was being honest to tell him the trusted him that I don’t know anything about vehicle. He show me some of your vehicle but he took it from your used garage. I already start dou... read more
Business response:
Hi Jane, Thanks for talking to me. I'm sorry you feel this way When you bought the Outlander it had 41,000km on it, To be a "NEW VEHICLE" it would have only a few km on it, The only way it would have more is if it was a demo vehicle and in the case it could have up to 10,000km. If there is anything more I can do to clarify this please call me Thanks
I went through the dealer to get cruise control installed because I wanted OEM cruise control. Instead. third party cruise control was installed and it only works when my headlights are activated. The buttons feel cheap and had anyone informed me that a third party cruise control would have been installed I would most likely not have gone through with it.
I felt I was valued until the day I signed the deal. The financing part of the purchase was not a pleasant experience. I was not introduced with the process. At the end of the deal, I felt like I signed an overpriced deal and that I paid too much for the vehicle.
Business response:
Hi Sarah, I have been trying to get in touch with you and haven't had much luck. Can you please call me when you have a chance thanks Darren 780-479-5700
I had a very inappropriate situation with the salesman. If you want further details, please contact me. I have waited a week to decide who I wanted to contact about this - whether i keep it at the dealership level or go higher. I will definitely want to see something be done about it. You have my work email, but my personal email is dkadylo@hotmail.com
Car was still outside waiting to be brought in after 40 min of arrival. If I didn’t remind them, I would have slept there over night. Also didn’t clean their dirty hand marks after installing sunroof.
I think that this dealership and maybe others as well need to be more honest with used vehicle buyers. I was expecting 2 key/fobs with a 2017 Nissan and received only one. The dealer needs to supply both or at least disclose to the buyer what is not included before a deal is made.
Business response:
Hi Carlos, Thanks for taking our call and I'm glad we could clairfie the problem for you
Landon the seller guy, gaveme a lot of issues with my brand new car, he doesn’t know anything about what he’s doing, he was rude to me on the phone & he had really bad attitude the day when i bought my car i hope you get better people to sell cars!!
Business response:
Thanks for taking my call Daniela, When you are free again please call me thanks Darren
Frequently asked questions about North Side Mitsubishi
How is North Side Mitsubishi rated?
North Side Mitsubishi has a 4.6 star rating with 3,736 reviews.
When is North Side Mitsubishi open?
North Side Mitsubishi is closed now. It will open at 9:00 a.m.