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North Side Mitsubishi
- Automotive
- Edmonton, AB
About this business
Location details
9670 125a Ave NW, Edmonton, AB, T5G 3E5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The engine check light came on in December. The vehicle was running correctly. Service was insistent that they had to hook up to diagnostic machine for $86 even though we figured it was a set odometer light. It was, but Service said the gas cap was loose. It was a waste of $$, just as we expected.
I had concern about the parking break as the car rolls back when I engage it .They told me that they fixed it and charged me $40 but the problem is still persisting
Business response:
Hi Hassan, Thanks for taking my call. We will see you monday
Everything was going great, Until Having the truck for a week. realized a couple things wrong with the truck I bought. I tried contacting the dealership and got ignored for 4 days by email. After I went in to discuss the matter, they refused to help me saying the deal was already done, then highly insaulted me by accusing me of committing insurance fraud to get the new truck. By far the most disrespectful place after spending over $80,000 in 8 months. Once they have the paper signed don’t expect any sort of service.
The price came in below the quote...that did not happen at my previous dealer. Also my car was washed
Business response:
Thanks for the great review Andrew
Booked appointment, thermostat problem, Thermostat not closing completely causing long warm up times when cold. Explained issue to service advisor. Returned 2 + hours, they could not find any fault. Needs to be "Cold" ! Leave car overnight not an option. My 39 years as a tech won't buy the benefit of doubt for a $32.00 thermostat. Purchased 2 new vehicles from you in the last 3 years. Won't make that mistake again!
Business response:
Thank you for your response Michael. It is unfortunate that we were unable to resolve your concern on the day of your appointment. I can understand your position on the matter, however we do have to follow warranty guide lines set out by our manufacturer in regards to diagnosis and repair. Not to say that you were incorrect by any means but having your vehicle here for 2 hours while it was at operating temperature does not give us the time to provide a proper diagnosis to Mitsubishi for warranty approval. I hope you can unde... read more
Having to call back and talk to three different people to get an answer makes it difficult to want to bring my business back there.
Business response:
Hi Steve, I have tried to get in touch with you and have had no luck. I wanted to touch base with you and see where we dropped the ball so this never happens again. Please call me at 780-479-5700 Thanks Darren
I will not recommend Northside Mitsubishi to my family and friends and tell them what happened to me about my bad experience at the sales agent Damian Stodola. Whose a liar and mess up everything. 8 months ago I was contacted to Damian Stodola. I was looking for a brand new car. We exchange text before I met him. He told me he can helpme with that. I was being honest to tell him the trusted him that I don’t know anything about vehicle. He show me some of your vehicle but he took it from your used garage. I already start dou... read more
Business response:
Hi Jane, Thanks for talking to me. I'm sorry you feel this way When you bought the Outlander it had 41,000km on it, To be a "NEW VEHICLE" it would have only a few km on it, The only way it would have more is if it was a demo vehicle and in the case it could have up to 10,000km. If there is anything more I can do to clarify this please call me Thanks
I went through the dealer to get cruise control installed because I wanted OEM cruise control. Instead. third party cruise control was installed and it only works when my headlights are activated. The buttons feel cheap and had anyone informed me that a third party cruise control would have been installed I would most likely not have gone through with it.
I felt I was valued until the day I signed the deal. The financing part of the purchase was not a pleasant experience. I was not introduced with the process. At the end of the deal, I felt like I signed an overpriced deal and that I paid too much for the vehicle.
Business response:
Hi Sarah, I have been trying to get in touch with you and haven't had much luck. Can you please call me when you have a chance thanks Darren 780-479-5700
Frequently asked questions about North Side Mitsubishi
How is North Side Mitsubishi rated?
North Side Mitsubishi has a 4.6 star rating with 3,437 reviews.
When is North Side Mitsubishi open?
North Side Mitsubishi is open now. It will close at 9:00 p.m.