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O-0026 - Oilstop Springfield, OR
- Springfield, OR
About this business
Location details
4184 Main St, Springfield, OR, 97478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I would give the business 5 stars, but there was an issue with the car wash across the street, that they give a free car wash to you. Oil stop gives you a coupon for a free wash that will not work when you scan it. I went the same day so the coupon was not expired. When I tried to get help with the barcoded coupon at the automated wash there was no response. Too much effort, and I guess they don't care since it's a free wash for the customer's anyhow. Quick quack is much better since there is an attendant ready to help.
Business response:
We are sorry to hear about your recent service, JJ. Our certified technicians aim to serve our guests on a first come first serve bases. We do everything we can to expedite the process and typically average less than 20 minutes per vehicle. We are very sorry to hear about your experience and will certainly work to improve our service process going forward. Thank you!
Jayden, Anthony and Bruce took care of my oil change Friday. They took great care and gave me all the options on fluids and system cleaners to keep my car in best mechanical shape. I received a coupon in my email and it came in handy but overall I think the prices are with the level of care they give my car. They do a thorough inspection of the undercarriage which is never accessible to me and they warn me about anything they consider important. Tyrone the manager is definitely a great leader and I quickly learned he's a ver... read more
Very very professional staff. I was greeted as soon as I pulled up and was asked what I'd like to drink. 2 cars in front of me when I arrived...it took about 35mins per car. Lots of upselling and them trying to add extra services to your car. Also expect to pay the most expensive service on the list. You can't get the most basic service they'll tell you your car needs the highest one (could be true could not be true) I also got a "free" car wash VoucherS Don't forget to show them the coupon from Yelp for $10 off. It's was a ... read more
Love love LOVE this place!! I have always had great experiences with their staff and services. I will NEVER GO ANYWHERE ELSE. The highest quality there is. They even provide free refreshments.
Business response:
Thanks, Brittney, for this great review and for trusting your vehicle to us!
C'mon guys. The dryer has been broken for well over a month now. The only one of the drying rollers that work is the overhead one which doesn't even touch the hood of the car, touches maybe the first third of the roof of the car, and then stops. It did the same thing when Wash-2-Go operated this place. Either replace the machinery or fix it. My car gets dirty within an hour of leaving because it's not dried properly. What am I paying for? I'll go through there again in the next day or two and take photos of the dryer, post t... read more
Business response:
Hi Pikea, we understand the frustration and apologize for the equipment that is not fully working. A vehicle damaged them when we re-opened in April. We have ordered the parts that need to be fixed, but there are supply chain issues at the moment for these specific parts. We are the same operators as Wash 2 Go, we just changed the name to Happy's. We appreciate the kind words about our team! Again, we apologize and get where you are coming from and hope to have it fixed soon. Thanks for choosing Happy’s.
The staff is polite & professional but they spend way too much time trying to sell stuff. It was my first time there & thought it was a great idea of a drive thru oil change but it's very loud with all the mechanics shouting & actually took an hour (from start to finish)
Great customer services very helpful with the experience of changing your oil. Always willing to help getting your car road worthy.
Business response:
Thanks, Jason, for trusting your vehicle to us and for this great review!
i pulled off the freeway because something was dragging underneath my car, this was the first place i came across and didn't even think they'd be able to help considering it was 3 mins away from closing and didnt have an oil change related issue. i was instantly greeted by Kevin, Jackie, and Jerry. Thank you guys so much for your help! so nice, and informative letting me know what was wrong with my car and fixing it within in 5 minutes for the time being so i could go get it fixed and not have it dragging around till then. T... read more
Business response:
Thank you, Jose, for this great review, and we're all very happy you were able to continue with your trip!
I've been coming to oil stop for years and have been generally satisfied with the service, but the last few times I noticed a slow down in service. Today was a good example. I went to get the oil changed in my 2017 Ford F150, it took nearly two hours from the time I entered the bay until I left. Way too long. If this is their new norm, I'll just go back to the dealer.
Frequently asked questions about O-0026 - Oilstop Springfield, OR
How is O-0026 - Oilstop Springfield, OR rated?
O-0026 - Oilstop Springfield, OR has a 4.6 star rating with 30,662 reviews.
When is O-0026 - Oilstop Springfield, OR open?
O-0026 - Oilstop Springfield, OR is closed now. It will open at 8:00 a.m.