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Oakland Heights Senior Living
- Assisted Living Facilities
- Oakland, CA
About this business
Location details
2361 E 29th St, Oakland, CA, 94606, United States
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Look elsewhere for memory care. Low-skilled, caring, under-supported staff, with leaders that avoid accountability (Front-desk staff are amazing though). You've been warned. Just try and call them after 5pm on a weekend or 6pm on a weekday and see how often you can get someone- for anything.
Business response:
Unfortunately, the feedback provided here is not the full picture of a resident experience. In the evenings our care staff answer the phone when they are at the care desk. We recommend that family members leave a message if the phone is not picked up immediately, so that we can call you right back if we have to briefly step away. We encourage family members to come and speak with us personally to alleviate any miscommunication.
Nothing to say but terrible service all around. They could improve on all the below. - Have consist staffing day and night. - Have experienced team members overnight to address some of the resident sun downing issues. - Have a knowledgeable Director who knows how to solution and not make accusations to family members. - Do not steal new clothes provided to residents by family members. Half of the wardrobe I bought for my loved one was missing along with their laundry hamper. - Faculty director be accessible to residents fami... read more
Business response:
Pacifica Senior Living Oakland Heights has gone through significant staffing changes since the time that your relative lived at our community. A new Executive Director started this year and together with the Resident Director of Services have addressed issues related to the stability of care staff. New procedures and guidelines are in place so that residents and their families can feel safe in the knowledge that our care staff are appropriately trained and supervised.
Pacifica Senior Living Oakland Heights is a horrible place and I would never recommend the facility to anybody.
Business response:
Pacifica Senior Living of Oakland Heights prides itself on creating an open and communicative environment for our residents and our staff. Without any specific details, it is difficult to address your actual complaint, other than to say that we must not be a match for what you are looking for.
Our family had an in person tour and the tour was not very good from the start
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (510) 255-2108. We hope to hear from you to resolve this matter.
The people who showed us around on the tour were very nice, but the facility was an awful setup. The rooms were tiny and too closed in. It was more expensive, yet it didn’t have all the amenities that the place we chose did. (The place we chose was like an entire studio apartment really, with a kitchen, laundry facilities, great bathroom and shower, and a bay window). The room at Pacifica felt like a closet. There was barely room for a bed, let alone a dresser or TV. And that's not what we wanted for our loved one in a space... read more
Business response:
Hello - We’re sorry your experience didn’t match your expectations. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
I did not like Pacifica Senior Living at all. It is not in a great neighborhood. The main building looked old and run down and the rooms were small. They have individual cottages but those were just old houses in the neighborhood. The appearance really turned me off of this facility.
Business response:
Hi Anonymous, we appreciate your honest feedback, as we are always looking for ways to improve.
When residents press the call button pendant, the caregivers come in and clear the button to show they responded, say they will be right back, but they never return. The director of nursing is an LPN not an RN. On my mother's last day at the community ,my mother asked for help to use the bathroom, , no one responded, she waited 5 hours, and after that they said" you know your mother is not the only resident here". During the height of the COVID pandemic, their screening process for visitors was inconsistent and unsafe. When ... read more
Business response:
Your review is very concerning to us. We would appreciate if you would contact our community by calling (510) 255-2108 to speak with our Executive Director about your recent experience.
No place to walk outside of center. Center itself had nice buildings in a gated community.
Business response:
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
Beautiful not when concern for its resident.
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at [removed]. We hope to hear from you to resolve this matter.
Frequently asked questions about Oakland Heights Senior Living
How is Oakland Heights Senior Living rated?
Oakland Heights Senior Living has a 4.3 star rating with 327 reviews.
When is Oakland Heights Senior Living open?
Oakland Heights Senior Living is open now. It is open 24/7.