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Oakland Heights Senior Living
- Assisted Living Facilities
- Oakland, CA
About this business
Location details
2361 E 29th St, Oakland, CA, 94606, United States
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Loved this place. It's not in the greatest neighborhood.
Business response:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Outstanding community. Will be returning for a second visit
Business response:
Thank you for taking the time to let us know how we did. We hope you have a great day!
The food is awful. Setting up payment schemes when the loved one has long-term care can be challenging.
Business response:
Hi Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review
While they would like you to believe your loved ones will be well taken care of, this simply isn’t the case. Understaffing is a huge issue, Non-English speaking caregivers, rude staff, unresponsive management, no follow-up to concerns raised. Look elsewhere, you will not be happy with the services provided here guaranteed!
Business response:
We have always been open to feedback, but we disagree with some of the comments in this review. Over time we have had many supportive comments about our staff, and we pride ourselves in our follow-up. We have also found that our non-English speaking caregivers are hardworking and caring and are an important part of all senior living communities.
- No understanding of Parkinson's care. - ED doesn't want to make waves. He will smile and say he will address your concerns and then nothing will change. - Regardless of your doctor's prescribed medication times, the med techs will distribute meds when it is convenient for them. - Staff are kind and patient for the most part. Support staff have very little training. Staffing levels are often low at critical times like bedtime and wake-up time. The only way this place makes sense is if you are fully independent and just want... read more
Business response:
We appreciate all the comments regarding our care service, and you bring up a very good point about specific illnesses and how accommodations have to be made on the resident’s behalf. We will share your comments with the staff at the community so that they can follow up with you directly.
Look elsewhere for memory care. Low-skilled, caring, under-supported staff, with leaders that avoid accountability (Front-desk staff are amazing though). You've been warned. Just try and call them after 5pm on a weekend or 6pm on a weekday and see how often you can get someone- for anything.
Business response:
Unfortunately, the feedback provided here is not the full picture of a resident experience. In the evenings our care staff answer the phone when they are at the care desk. We recommend that family members leave a message if the phone is not picked up immediately, so that we can call you right back if we have to briefly step away. We encourage family members to come and speak with us personally to alleviate any miscommunication.
Nothing to say but terrible service all around. They could improve on all the below. - Have consist staffing day and night. - Have experienced team members overnight to address some of the resident sun downing issues. - Have a knowledgeable Director who knows how to solution and not make accusations to family members. - Do not steal new clothes provided to residents by family members. Half of the wardrobe I bought for my loved one was missing along with their laundry hamper. - Faculty director be accessible to residents fami... read more
Business response:
Pacifica Senior Living Oakland Heights has gone through significant staffing changes since the time that your relative lived at our community. A new Executive Director started this year and together with the Resident Director of Services have addressed issues related to the stability of care staff. New procedures and guidelines are in place so that residents and their families can feel safe in the knowledge that our care staff are appropriately trained and supervised.
Pacifica Senior Living Oakland Heights is a horrible place and I would never recommend the facility to anybody.
Business response:
Pacifica Senior Living of Oakland Heights prides itself on creating an open and communicative environment for our residents and our staff. Without any specific details, it is difficult to address your actual complaint, other than to say that we must not be a match for what you are looking for.
Our family had an in person tour and the tour was not very good from the start
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (510) 255-2108. We hope to hear from you to resolve this matter.
Frequently asked questions about Oakland Heights Senior Living
How is Oakland Heights Senior Living rated?
Oakland Heights Senior Living has a 4.3 star rating with 320 reviews.
When is Oakland Heights Senior Living open?
Oakland Heights Senior Living is open now. It is open 24/7.