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Oakland Heights Senior Living
- Assisted Living Facilities
- Oakland, CA
About this business
Location details
2361 E 29th St, Oakland, CA, 94606, United States
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Things are going along pretty well there. She's going through her own challenges getting used to a new place and that takes it's toll but overall we're pretty happy with the place. We do have some issues with the food in that some of the things have salt. The chef doesn't add salt to things but some of the prepared food that they use to make things like sauces do have salt and that tends to increase the salt level. We're talking with them about that and they're being pretty cooperative. Everybody's really nice. She's very we... read more
Business response:
Thank you, we appreciate your feedback!
It was a very dated building. People were very open but the environment, I felt, was a little too hospital-like. I wanted more of a community that had a sitting area and a little more open common areas.
Business response:
We are disappointed to hear that you did not have a more positive experience with us at Pacifica Senior Living Oakland Heights.
lovely grounds; iffy neighborhood; the place seemed sloppy
Business response:
Thank you for taking the time to let us know how we did. We hope you have a great day.
Gated grounds with gardens. Warm and welcoming. Big. Seems life good food. Activities and outings. Expensive w $4000 admittance fee prior to boarding ($2800 studio) and care fees ($425-850).
Business response:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Loved this place. It's not in the greatest neighborhood.
Business response:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Outstanding community. Will be returning for a second visit
Business response:
Thank you for taking the time to let us know how we did. We hope you have a great day!
The food is awful. Setting up payment schemes when the loved one has long-term care can be challenging.
Business response:
Hi Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review
While they would like you to believe your loved ones will be well taken care of, this simply isn’t the case. Understaffing is a huge issue, Non-English speaking caregivers, rude staff, unresponsive management, no follow-up to concerns raised. Look elsewhere, you will not be happy with the services provided here guaranteed!
Business response:
We have always been open to feedback, but we disagree with some of the comments in this review. Over time we have had many supportive comments about our staff, and we pride ourselves in our follow-up. We have also found that our non-English speaking caregivers are hardworking and caring and are an important part of all senior living communities.
- No understanding of Parkinson's care. - ED doesn't want to make waves. He will smile and say he will address your concerns and then nothing will change. - Regardless of your doctor's prescribed medication times, the med techs will distribute meds when it is convenient for them. - Staff are kind and patient for the most part. Support staff have very little training. Staffing levels are often low at critical times like bedtime and wake-up time. The only way this place makes sense is if you are fully independent and just want... read more
Business response:
We appreciate all the comments regarding our care service, and you bring up a very good point about specific illnesses and how accommodations have to be made on the resident’s behalf. We will share your comments with the staff at the community so that they can follow up with you directly.
Frequently asked questions about Oakland Heights Senior Living
How is Oakland Heights Senior Living rated?
Oakland Heights Senior Living has a 4.3 star rating with 327 reviews.
When is Oakland Heights Senior Living open?
Oakland Heights Senior Living is open now. It is open 24/7.