Oaks at Charleston

Anonymous 

on AplaceForMom

2 years ago

My loved one was previously a resident at Oaks at Charleston and everything was great for him at this facility. It was a good experience. The staff was loving and caring. Communication with the family was great. The housekeeping did a great job. The meals were good. They made the move in process easy. I highly recommend Oaks at Charleston to others! This facility really is a great place. 

Anonymous 

on AplaceForMom

2 years ago

It's a great place for failing memory of your loved one. The staff is great.... failing memory is not a pleasant situation regardless. Great value given this balance. 

Anonymous 

on AplaceForMom

2 years ago

There have been some aids who were very rude, don't want to help residents and have even said to a resident, "you don't need help." Every single time I bring any issue such as this to the attention of [name removed] or [name removed] they have been 100% excellent in trying to address the issue by weeding out the poor workers or by having a meeting. I could not ask for them to be more attentive and eager to address issues and to listen to complaints. They are A-1 at what they do and really do care. I do have concerns about no... read more

Anonymous 

on AplaceForMom

2 years ago

We have had an overall great experience at Oaks at Charleston. It's a caring facility, the staff are friendly, and my family member feels safe there. 

Monique 

on AplaceForMom

2 years ago

Oaks at Charleston is a nice facility, the facility is clean, and is in a convenient location as well. I think communication from the staffing could use some improvement, especially when your loved ones are ill. 

Anonymous 

on AplaceForMom

2 years ago

This has been a pleasant experience for the family and our loved one. The staff have been helpful. The staff communication could use some improvement as there are times it is hard to get ahold of the memory care side when the family has questions. There are three meals a day provided to the residents. Some of the care available includes: medication management and hygiene assistance. 

BM 

on AplaceForMom

2 years ago

We picked this community because I felt like this was the place. [name removed] from A Place for Mom, helped to find a facility that was in my loved ones price range. Everyone seems so happy to be there, if they are not dealing with memory loss. Everyone was so friendly. They answered any questions that I had. I woud highy recommend. 

Betty 

on AplaceForMom

2 years ago

The friendliness of the staff members really stood out to us as well as all of the caregivers - they really seem to genuinely care not only for their clients but for the client's families. Based on our experience we would recommend the Oaks at Charleston community to other families. 

Anonymous 

on AplaceForMom

2 years ago

They should have never admitted my mom, she was too much for them and needed a higher level of care. She needed more than they could provide. She wasn't mobile and they were having to do much more work. I also don't feel like they paid much attention to her. They kind of seem to do the bare minimum here, I didn't see a lot of staff interaction with the patients when I visited. I would possibly recommend them to friends and family based on patient needs. It's not a stellar facility, but could be adequate for some.