Ocean Spa Hotel - All Inclusive

Mexico DF 

on Expedia

13 years ago

TERRIBLE HOTEL, Stay away!!! The Hotel isTerrible!!, the worst Hotel in Cancun that I ever been. No Doctor in the Hotel, the TV room didnt work and they cannot fixed it in all my trip, no mini fridge in room, no towels in 2 days, the restroom door didnt work, so it should be always open, just 3 lights for all the room. Yo cannot lock your door, so the service people can open if they want, any time. The worst part, Vacation Club Presentation, you have to consider lost 4hrs of your day, if you dont want to take it, you have to... read more

mazinke 

on Expedia

13 years ago

Sincere Warning ... Stay Away! I have thought very hard for at least one thing good to say about this place. I have come up with two employees, bell hop - Rudolpho and Front Desk - Carlos. Other than these two people this place should be placed on a WORST OF THE WORST list. 1. Sewage leaking from toilet. 2. Had to fight to get the jacuzzi room we paid for, in which the jacuzzi was broken, the windows did not lock and the stereo was blaring outside the window. 3. All inclusive is a joke: They ran out of red wine...not just a ... read more

In the Doghouse 

on Expedia

14 years ago

Cheap but definitely not worth the price. Stay away! If you were intentionally making the wost hotel in the world, you probably would come up with something like this. The scenery and location are nice, but that's true of all the Cancun hotels and is not a reason to stay here. The place is physically falling apart and looks nothing like the photos, which don't reveal all the grime and filth. Our room was dirty and poorly cleaned and the staff were rude and made no effort to help out when we asked the simplest things (like di... read more

Cleveland Drummer 

on Expedia

14 years ago

Awful Hotel! We paid approximately $1000 USD which included an upgrade fee, for an all-inclusive package which was to include a King bed and Jacuzzi, etc. When we arrived at the hotel we were asked to wait in the lobby area. After an hour we still weren't checked into our room by the front desk and nobody had told us what was going on. Some time later we were told that there wasn't a room for us and that the hotel was over-booked. More than FIVE HOURS later, after the hotel tried to put us into a hotel that we weren't famili... read more

J Rodz20111 

on Expedia

14 years ago

Vacations I did not like it. I was expeciting better rooms but they were really old and it had a bad smell. 

Jenny 

on Expedia

14 years ago

The food buffet is very limited and it doesn't taste fresh. The door's rooms didn't look secure, it is an old hotel that needs more maintenance. 

Anonymous 

on Expedia

15 years ago

nightmare hotel DO NOT STAY HERE! After spending a nite, I had to change hotels. This hotel is NOTHING like the pictures on the webpag its dirty, the doors to the rooms are very insecure. The door knobs are falling off, toilet was clogged, walls so thin you could here everything from the next room. No hot water, lights would flicker at night. A Motel 6 is a lot better than OCean Spa. This was a very bad experience. 

Anonymous 

on Expedia

15 years ago

Your Simply The Best I'm so glad you asked!!! I've now been home exactly one week and Cancun is still emblazoned in my brain!!! I simply loved your resort. I could not have imagined a better place to spend my spring break (I work at a high school). The only thing myself and my friend wanted to do was relax and lay in the sun and that's exactly what we did. No tours, no trips into town, just sunbathing, getting in the pool, walking the beach, stepping into the gulf, and of course eating. It was W O N D E R F U L. I've been ou... read more