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Ocean Spa Hotel - All Inclusive
- Hotels
- Cancún, QR
About this business
Location details
Blvd. Kukulcan 3.5, Cancún, QR, 77500, Mexico
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Terror en cancun Fue una verdadera pesadilla. Es para demandar al hotel.
Reception service is very unprofessional and rude. The bell boys rush you when hauling your luggage. The buffet is okay but the service at the buffet is terrible. The overall organization of hotel and staff is horrible. House keeping would have to be the best part of the hotel the rooms are clean. I wouldn't stay in the hotel again
Es un Hotel desagradable Hotel frente a Islas mujeres, su personal nefasto y se nota que no tienen entrenamiento profesional, le venden a uno que tiene opciones de alimentos y es un engaño ya que solo cuentan con un solo restaurante, que es el mismo para lo que ellos llaman Italiano, Japones etc, el menu deprimente y el servicio mas, eso es "Todo incluido es una farsa" es preferible pagar un hotel 5 estrellas y comer fuera.
DONT WASTTE YOUR MONEY We booked a trip here for 6 nights and 5 days... 4 persons two rooms. Separate reservations, from the moment you walk into the hotel you are greeted by concierge (that will try to sell you a timeshare package ) DONT DO IT! Especially if you booked this trip as an all inclusive. We came to check in and of course the worst thing that could happen, happened. Our reservation was missing. Gone. We weren't in the system... I cannot describe how upset I was, working for a hotel ... I kind of gave them a small... read more
Average 2 or 3 class hotel Found cockroaches in room, at the buffet resturant cook and staff were excellent. Staff salesman were obnoxious and more concerned about where you were going after leaving the hotel, instead of being accomadating. Last trip to ever stay at ocean spa hotel.
Not what we expected The wait staff, maintenance staff, bell hop and pool waiters were all fantastic. Miguel, Irene, Pascual, Thomas, Emmanuel, Erik, Elisa, Alexis, Ignacio and chef Brígido were so good, that our stay was comfortable because of their pleasant ways and ability to accommodate all our needs and requests. The food was pretty good. The fresh fruit juices were superb. The menu was healthy. The hotel is near public transportation and you could easily travel to the mercado 28 and the center of the hotel área where a... read more
No Beach, Nasty water. First when we arrived we were given room 139. Horrible room in the alley and the toilet did not work. We ask to move and were told we could get room 149 with the Jacuzzi but could only get if we paid 200.00 and no credit cards had to be cash.... Very run down compared to other resorts we had seen and stayed at before. The staff , excellent. Julio at the lobby bar was awesome. Benny the daytime activities guy was awesome he just didn't have help or gifts for prizes or any equipment to do anything with. ... read more
Staff was horribly rude On the first day, my girlfriend who is staying at different all inclusive hotel. She wanted to check out the hotel where I'm staying. As soon as we walked in, Wendy (front desk manager) rudely states that she cannot enter. I tried to explain that my girlfriend already has an all inclusive some place else. We proceeded to go check out the nearby pool, beach and my room. Within 45 minutes a security guard chases after us and escorted us out. I ended up staying most of my time at another hotel. The staff... read more
Frequently asked questions about Ocean Spa Hotel - All Inclusive
How is Ocean Spa Hotel - All Inclusive rated?
Ocean Spa Hotel - All Inclusive has a 4 star rating with 4,711 reviews.
When is Ocean Spa Hotel - All Inclusive open?
Ocean Spa Hotel - All Inclusive is open now. It is open 24/7.