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Ocean Spa Hotel - All Inclusive
- Hotels
- Cancún, QR
About this business
Location details
Blvd. Kukulcan 3.5, Cancún, QR, 77500, Mexico
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I didn't like the food, it was everyday same menu and no variety. I didn't like that they said they had activities for the kids, but they didn't.
Nice staff, not very many places to eat. It says 5 restaurants, but does not explain that 2 are only open 2 nights each per week. There are never 5 places open at one time...three to choose from at one time at max.
Business response:
Dear guest, we appreciate your suggestions and comments will be taken into account and we hope to have them again soon.
Pésimo servicio El servicio es muy malo, el personal está más preocupado por cumplir sus reglas que por dar un buen servicio al cliente Definitivamente no recomendaría a nadie este lugar.
Business response:
Estimado huésped buenos días podría decirnos cual fue su inconformidad, tuvo algún inconveniente o mal trato?, quedamos en espera de su pronta respuesta.
Rating 1 bad 10 great I give it 11/2 A/C not working, Bed felt damp, towels like sand paper, lighting poor, poor access into closet, Food, breakfast ok, lunch and dinner not good. Beverages soda cool. The list to long.
Service at front Desk at check in , no Good Will not stay here again for sure! Outside Bar was ok
They want deposit of $100 but they do not accept debit card only credit card and cash.if you do not carry credit card you need to withdraw from atm machine dor cash.they should put that in their website
Pésimo servicio y mala comida Una mala experiencia, pésimo servicio, mala calidad en los alimentos y la playa donde está ubicado el hotel está muy cerca del embarcadero por lo tanto el mar está sucio, y estaba marcado con bandera roja por lo que no pudimos ingresar.
It was a great staff. I wish they had more availability for restaurants reservation. And I wish they had entertainment besides karaoke. I think the hotel store was a little pricey . But overall everyone was very pleasant .
Hotel by the beach This was not the hotel I expected, the worst part was that I was not able to use the because they only have the metal stairs like the pools from the 1970's. Another thing is in the buffet they have mostly red meats and fried foods and almost the same thing everyday. I would not use this hotel again even if it was free. The only good thing was the staff.
Frequently asked questions about Ocean Spa Hotel - All Inclusive
How is Ocean Spa Hotel - All Inclusive rated?
Ocean Spa Hotel - All Inclusive has a 4 star rating with 4,759 reviews.
When is Ocean Spa Hotel - All Inclusive open?
Ocean Spa Hotel - All Inclusive is open now. It is open 24/7.