Ocean Spa Hotel - All Inclusive

The sisters 

on Expedia

11 years ago

Not what we expected The wait staff, maintenance staff, bell hop and pool waiters were all fantastic. Miguel, Irene, Pascual, Thomas, Emmanuel, Erik, Elisa, Alexis, Ignacio and chef Brígido were so good, that our stay was comfortable because of their pleasant ways and ability to accommodate all our needs and requests. The food was pretty good. The fresh fruit juices were superb. The menu was healthy. The hotel is near public transportation and you could easily travel to the mercado 28 and the center of the hotel área where a... read more

Debbie, Montpelier, Va 

on Expedia

12 years ago

No Beach, Nasty water. First when we arrived we were given room 139. Horrible room in the alley and the toilet did not work. We ask to move and were told we could get room 149 with the Jacuzzi but could only get if we paid 200.00 and no credit cards had to be cash.... Very run down compared to other resorts we had seen and stayed at before. The staff , excellent. Julio at the lobby bar was awesome. Benny the daytime activities guy was awesome he just didn't have help or gifts for prizes or any equipment to do anything with. ... read more

fishers46038 

on Expedia

12 years ago

Staff was horribly rude On the first day, my girlfriend who is staying at different all inclusive hotel. She wanted to check out the hotel where I'm staying. As soon as we walked in, Wendy (front desk manager) rudely states that she cannot enter. I tried to explain that my girlfriend already has an all inclusive some place else. We proceeded to go check out the nearby pool, beach and my room. Within 45 minutes a security guard chases after us and escorted us out. I ended up staying most of my time at another hotel. The staff... read more

Mexico DF 

on Expedia

12 years ago

TERRIBLE HOTEL, Stay away!!! The Hotel isTerrible!!, the worst Hotel in Cancun that I ever been. No Doctor in the Hotel, the TV room didnt work and they cannot fixed it in all my trip, no mini fridge in room, no towels in 2 days, the restroom door didnt work, so it should be always open, just 3 lights for all the room. Yo cannot lock your door, so the service people can open if they want, any time. The worst part, Vacation Club Presentation, you have to consider lost 4hrs of your day, if you dont want to take it, you have to... read more

mazinke 

on Expedia

12 years ago

Sincere Warning ... Stay Away! I have thought very hard for at least one thing good to say about this place. I have come up with two employees, bell hop - Rudolpho and Front Desk - Carlos. Other than these two people this place should be placed on a WORST OF THE WORST list. 1. Sewage leaking from toilet. 2. Had to fight to get the jacuzzi room we paid for, in which the jacuzzi was broken, the windows did not lock and the stereo was blaring outside the window. 3. All inclusive is a joke: They ran out of red wine...not just a ... read more

In the Doghouse 

on Expedia

13 years ago

Cheap but definitely not worth the price. Stay away! If you were intentionally making the wost hotel in the world, you probably would come up with something like this. The scenery and location are nice, but that's true of all the Cancun hotels and is not a reason to stay here. The place is physically falling apart and looks nothing like the photos, which don't reveal all the grime and filth. Our room was dirty and poorly cleaned and the staff were rude and made no effort to help out when we asked the simplest things (like di... read more

Cleveland Drummer 

on Expedia

13 years ago

Awful Hotel! We paid approximately $1000 USD which included an upgrade fee, for an all-inclusive package which was to include a King bed and Jacuzzi, etc. When we arrived at the hotel we were asked to wait in the lobby area. After an hour we still weren't checked into our room by the front desk and nobody had told us what was going on. Some time later we were told that there wasn't a room for us and that the hotel was over-booked. More than FIVE HOURS later, after the hotel tried to put us into a hotel that we weren't famili... read more