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Oilstop Drive Thru Oil Change
- Oil Change Stations
- Roseville, CA
About this business
Location details
9150 Fairway Dr, Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
TERRIBLE company to have your oil change service Work done. They want too upsell you on every serve and waist your time. The so called service personnel lack experience In my opinion. I drove home and my vehicle sounded odd so I looked under the hood to see that they did not reinstall the the air filter properly after the upsell. I drove back to have them fix it and was told it was dirty on top that why it didn't fit correctly. I told him it was fine before you service person pull it out to upsell me. I told him to re instal... read more
Business response:
Raymond, We’re very sorry your recent experience at our new Roseville Oilstop was not up to the high standards our company is known for. Please send your contact information to us at guestservices@oilstopinc…, as we would like to make this right for you. Looking forward to hearing from you.
I went to the Fairway location Tuesday morning November 15. When I checked in I was told the price for my oil and oil filter. After waiting at the drive-through for close to an hour I was told they don't have the oil for my car. I asked why wasn't I told when I first checked in and the person responded sorry. I understand they are busy and don't have the oil but it was a waste of my time to sit there for nothing. Very bad customer service!! The manager Filipe told me to come back and they would give me a discounted rate. I w... read more
Business response:
GG, We’re very sorry your recent experience at our new Roseville location was not up to the high standards our company is known for. This brand new Oilstop opened its doors for the first time on the morning you visited, and we must apologize for any miscues that occurred. It’s always our intent to provide a service experience that is beyond comparison, so please take a moment and send your contact information to us at guestservices@oilstopinc…, as we would like to make this right for you. Looking forward to hearing from you!
Such a stressful and expensive experience. I thought I'd do the convenient drive through oil change on my lunch break- winded up being me sitting in my car having to open the door about 12 times (not exaggerating) for them to try to upsell me on every little thing- type of oil, windshield wipers, oil filter, rear differential fluid, etc. etc. The staff is very polite and nice about it- I think they are most likely told to ask all these questions but it was very unnecessary and made for a stressful experience. Even with me sa... read more
Frequently asked questions about Oilstop Drive Thru Oil Change
How is Oilstop Drive Thru Oil Change rated?
Oilstop Drive Thru Oil Change has a 4.6 star rating with 1,357 reviews.
When is Oilstop Drive Thru Oil Change open?
Oilstop Drive Thru Oil Change is closed now. It will open at 8:00 a.m.