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Old Republic Home Warranty
About this business
I am not pleased with the customer service. I had my main water line leaking and put in a request. Finally after three days of not being able to get ahold of Old Republic or the contractor they assigned; I called and paid 100% out of my pocket for it to be fixed just so I could have water at my home. The assigned contractor called me almost 10 days after my request! Not acceptable.
Business response:
*****, Thank you for taking the time to provide your feedback. We apologize for the delay and your resulting experience. We always seek to provide the most efficient service we can. A service specialist will reach out to you and hope to discuss this matter further so we can improve our process. ~**************
Around Thanksgiving 2022, we were having issues with our HVAC unit, we got pre-approved to be reimbursed for a new one. Everything was going smoothly, until it came time to receive our reimbursement check. After reaching out to them several times over the last 4 months. The last update was that our check was mailed in the beginning of February 2023. Then today (March 17, 2023) they told my husband they would void that check and resend another one and our ***** day waiting period would, once again, start over. I am extremely ... read more
Business response:
*******, thank you for your feedback. We sincerely apologize for the delay with your reimbursement. We will review the situation so we can be prepared to provide a better experience in the future. ~**************
They are a bad company. They take too long to respond when we call for services and then they send the worst service to respond. Their contractors are paid to say that they can repair something even its not true. They take weeks to find a piece and they never follow up. We have to waste time with numerous frustrations calling to find out their resolutions. The company never takes responsibility for their contractors and their contractors are dishonest too.
Business response:
I sincerely apologize for your service experience and I would very much like to look into this for you, Conny. Would you please send your Plan number and/or covered property address to ************************************* I look forward to getting you the assistance you need. ~**************
Frequently asked questions about Old Republic Home Warranty
How is Old Republic Home Warranty rated?
Old Republic Home Warranty has a 3.6 star rating with 7,775 reviews.
When is Old Republic Home Warranty open?
Old Republic Home Warranty is open now. It is open 24/7.