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Old Republic Home Warranty
About this business
Old republic Home doesn't care that a senior citizen with a young grandson with Chronic Kidney disease that only has 1/2 functioning kidney is without heat for over 4+ months through this winter in ****** AND still without heat Every rep reading the file notes ( have on recording) can't believe the disregard. Sending the wrong type of company out ~then having to wait weeks in below temps to get another company to come and then to ORHP trying to order a part from factory instead of the contractor and not even ordering the cor... read more
Business response:
*******, we sincerely apologize for the delay with ***********. A service specialist will reach out to assist. ~**************
What a terrible company and terrible customer service. I bought my house in Feb 2022. I bought the home warranty service. A lot has happened. We bought our house Feb 18 they never received my check until March. So I called and wanted to start service was told havent got payment so couldnt start a claim. Well now here where comes the confusion. Its been a year now and we have renewed our Service well they give you a 30 day window I fall inside the *******************************************************************************... read more
Business response:
******, I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. You can expect a phone call. ~**************
Horrible, everything i called about was denied saying installed incorrectly or appliances outside major structures. They are useless. Do they think I built the home ??? Just another senior citizen screwed out of everything I owned.
Business response:
Thank you for your comments, *****. I sincerely apologize that you did not receive service to your expectation. We will reach out to you and hope to discuss this issue. ~**************
The issue has been going on for 3 weeks now and still have no resolution. every time you call them, its stating the same story over and over again with no response, no answer, and new excuses to not pay for repairs that they are not able to provide in a timely manner
Business response:
*****, thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. We will reach out to assist. ~**************
They are crooks. They are paid by the seller and merely act as the middle man to connect you with services you can find on ******* Or better yet, word of mouth. There is limited oversight on contractors and the company does not provide any help between the homeowner and their trusted contractors.. ***** pay for the contractors first visit, but it doesnt guarantee that they will return to actually fix your problem. OHRP doesnt care either. Ill be filing a complaint for my money they allowed the contractors to make off with wi... read more
Business response:
I sincerely apologize for your service experience and I would very much like to look into this for you. I understand your frustration. Would you please send your Plan number and/or covered property address to ************************************* I look forward to getting you the assistance you need. ~**************
********* broke doors in our home, couldn't match up deadbolts, made re-keyed locks harder to use, and lied about locks being so old that he'd need to install expensive new ones that aren't covered by home warranty. Couldn't provide a receipt w/ (likely illegal subcontracting) the business's name on it.Took this all to ORHP who promised to and never got back to me.When I followed up with them they told me I'm SOL.
Business response:
Thank you for your feedback, ****. We strive to provide high quality service through the independent Service Provider network and sincerely apologize if that was not your experience. We will reach out to you to discuss this matter further. ~**************
You DO NOT need to buy a home warranty from OLD REPUBLIC HOME PROTECTION because they're not going to cover your damages anyways. No matter what!!I got their home warranty when I purchased my single-family home about 1 year ago.However, my HVAC stopped working last December due to a broken motor blower. They sent a contractor with 1 star rating from YELP but they couldn't even fix the problem.After first attempt, they denied providing the service because the contractor reported that my HVAC was installed improperly by the bu... read more
Business response:
****, I sincerely apologize for your service experience and I would very much like to look into this for you. I understand your frustration. Would you please send your Plan number and/or covered property address to ************************************* I look forward to getting you the assistance you need. ~**************
** stopped working. Service request through Old Republic at 6:45. Old Republic quickly assigned tech to service request. Per Old Republic, Tech had until 5 pm to let me know when they would schedule appointment.On Friday, I called Old Republic to reassign ticket, the lady marked the ticket high priority and told told me to call back at noon. At 2:30, I called back. I was told it may take up to 72 hrs for tech to come fix the *** I cancelled the ticket since no one had called me back to see what my problem was or to schedule ... read more
Business response:
*****, our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. A specialist will reach out to you to resolve your concerns. ~**************
All around rude.... we did our final walk through and the air was fine that morning. After closing. We came back home and the air was good and home was comfortable. The temp picked up and later that day we notice it was getting warmer and figured it may needed freon or something. My husband called this company and they said they wouldn't cover it on closing day. What? I called the next morning to get clarification. I wanted to make sure my husband didn't leave anything out whileexplaining. When I called back very pleasantly ... read more
Business response:
********, thank you for your review. We strive to provide great customer service during every call and sincerely apologize if that was not your experience. We will reach out to address your concerns. ~**************
Frequently asked questions about Old Republic Home Warranty
How is Old Republic Home Warranty rated?
Old Republic Home Warranty has a 3.6 star rating with 7,775 reviews.
When is Old Republic Home Warranty open?
Old Republic Home Warranty is open now. It is open 24/7.