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Old Republic Home Warranty
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Absolutely awful home warranty. I had electrical that needed to fixed because I have lights that do not turn off or blink on and off. It says that light switches are covered but because my "switches" are dimmer switches they wont cover it despite not saying that on my contract. Anytime I call and ask for assistance with something that appears to be covered under my contract it isnt. I also tried to cancel it and they refused to cancel or refund me. I will not ever use another home warranty again and I suggest to others to ju... read more
Business response:
Hi, *******. I am very sorry you feel this way about our company. If your experience was less than what you expected, wed like to address that with you. A specialist will call you to discuss this matter further. ~***** *.
Called and only automated answers and sat on holed for 1 hour then a second time 33 minutes. No Answer. No replies to email messages. Had a water valve break with water flowing out, maintained to get it to slow to a steady stream. Work order in with emphasis on an emergency situation, the company they had call me couldn't get out till the next day. You think it would be first thing considering EMERGENCY ISSUE! 7 to 11 they show up 1145. Rookie is ******* to help because he sees the situation is BAD bless him for trying. He c... read more
Business response:
Hi, ****. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. Would you please email your plan number or covered property address to ********************* We hope to assist. ~***** *.
******** customer service. Just started my 5th year with Old Republic Home Warranty and my washer stopped working. After four weeks and four repair visits I said enough is enough. I want my washer replaced or cancel my warranty. They cancelled it and keep my ****** deductible for a washer that wasn't fixed. I emailed, called and got absolutely no where with this company. If you really need a home warranty this is not the one. Wish I would of known sooner.
Business response:
Hi, ****. Thank you for your review. I sincerely apologize that you did not receive service to your expectations. We take your comments seriously and will be sure they are addressed. ~***** *.
The process of having anything fixed is a nightmare and customer service **** plus the phone lines are ************ have to to wait on line for hours and once you get hold of someone, then its another disaster (left hand does not know what the right hand is doing) ****** on my cooktop was shut off by the ********* on 8/11/26 due to it being unsafe to ************* is 8/31/2026 and the stove has not been replaced.The purchasing department decided to purchase KNOBS,PANEL AND BANNERS separately(BEING CHEAP INSTEAD OF CUSTOMER C... read more
Business response:
Hi, Sashi. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. A service specialist will call you to discuss this matter further. ~***** *.
I was pre-authorized to hire a non-network contractor to resolve an issue that had been covered fixed before because none of their contractors could be here in a reasonable amount of time. After I hired the contractor, they denied the claim. I cancelled the policy with two (2) months remaining. They told me I wasn't due a refund because I had used the policy???
Business response:
Hi, *****. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. A specialist will call you to discuss this matter further. ~***** *.
Very disappointing experience with this home warranty company. They are quick to take your payment, but when you actually need service, the response time is extremely slow. Communication has been poor/rude, follow-up is lacking, and the customer service has been frustrating and unhelpful. A home warranty should provide peace of mind, but this experience has caused more stress than support. I would not recommend this company based on the service I have received.
Business response:
Hi, *****. I am very sorry you feel this way about our company. If your experience was less than what you expected, wed like to address that with you. Would you please email your plan number or covered property address to ********************* We hope to assist. ~***** *.
Before my client scheduled service, I specifically asked our OR *** about items that may have been improperly installed and asked what the policy was for then.I was told in writing: Improper install is covered on the gold and *********** client relied on that information, scheduled service, and paid $100 service fee.Ultimately, every claim was ********** involved a Liberty Model 247 groundwater sump pump that had been improperly installed/configured solely for washing-machine drainage. The system failed & flooded the basemen... read more
Business response:
Hi, Jes. Thank you for your review. From what you described, I understand your concern with this issue. Would you please email your client's plan number or covered property address to ********************* We hope to assist. ~***** *.
5 days without AC in 100 degree temps in *****. Hours long waits on hold with no information. Contractors that have been sent in the past misdiagnosed the problem. The contractors they use often have extremely low ratings based on bad work and terrible customer service. The contractor said he has to submit paperwork for the repairs. Will be another week without AC. After reading these reviews I wouldnt recommend this company at all. Just save your money.
Business response:
Hi, ****** Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. A service specialist will call you to discuss this matter further. ~***** *.
Our experience with Old Republic Home Protection has been incredibly frustrating. We have now been without functioning AC for nearly a month during 100+ degree weather, and instead of helping move the claim toward resolution, the process has involved repeated delays, inconsistent information, and constant follow-up on our end.Our AC replacement involves thousands of dollars in covered and non-covered work. Old Republic provided us with a detailed written breakdown for the first contractor showing the proposed repairs and wha... read more
Business response:
Hi, *******. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. A service specialist will call you to discuss this matter further. ~***** *.
Frequently asked questions about Old Republic Home Warranty
How is Old Republic Home Warranty rated?
Old Republic Home Warranty has a 3.6 star rating with 8,052 reviews.
When is Old Republic Home Warranty open?
Old Republic Home Warranty is open now. It is open 24/7.