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Old Republic Home Warranty
About this business
I have had Old Republic home warranty since closing on my home in April of 2026. My air conditioner was not cooling properly almost immediately and became a big problem the end of June as I live in the high desert and outside temperatures can reach over 100 degree temperatures multiple days in a row. As I write this review, September 17th 2026, I still have not had my air conditioning fixed. The company they contracted with could never get a hold of anyone to get approval to fix the issues they found and they, like myself, h... read more
Business response:
Hi, ******. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you experienced. A service specialist will call you to discuss this matter further. ~***** *.
For simple small item warranty stuff like my refrigerator and my dryer they were great. I called, they sent out a repair man, and it only cost $100 for each item. But, when my air conditioner condenser needed to be re placed they dragged their feet for about a month. Saying the needed more info from the tech. The tech said they were given everything. Old Republic now says they will cover the cost of the condenser but I am going to have to pay $2,900.00 to buy all the stuff needed to install it. Needless to say I'm going to b... read more
Business response:
Hi, ***. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. A service specialist will call you to discuss this matter further. ~***** *.
This company was honestly one of the worst home warranties I have ever dealt with. 3 months without A/C before it was fixed and I still had to pay an out of pocket cost of $940. The issue is I never received an explanation of what this cost was for and they held my A/C hostage for 3 months until I just agreed to it. They also refused to give me an itemized receipt breakdown of what I paid for anytime I tried to call and get this information they told me to ask the contractor and leave me on hold for multiple hours. I don't t... read more
Business response:
Hi, ******. Thank you for your review. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. A specialist will call you to discuss this further. ~***** *.
I would have to say that after dealing with this company the last six days over no ac working I will not be renewing my policy with this company!!! I am now day six days with no ac in *******, 113 degree weather, extreme heat warning, 3 dogs, a cat and a bird two handicapped persons, and an elderly mother in the home that we are still without ac and this is day 6. **************** is rude and they hang up on you so Im afraid to call again and be hung up on. They cannot seem to approve a part, send the correct paperwork to th... read more
Business response:
Hi, *******. We appreciate your feedback. Any time a priority service request is received, we make every effort to service the request as quickly as possible. We apologize if we did not meet your expectations for this work order. A specialist will call you to discuss this matter further. ~***** *.
Please beware of this company when looking for your home warranty. They are the rudest customer service by far. Especially the claims department. The waiting time is a nightmare. Even the supervisors aren't helpful at all. If I could give zero stars I would. I never leave reviews like this. So take this review as accurate.
Business response:
Hi, ****** Thank you for your feedback. We strive to provide the best customer service possible and sincerely apologize for any interaction that did not meet your expectations. A specialist will call you to discuss this further. ~***** *.
We are an **** contractor and deal with home warranties all the time. This has been the most difficult company to work with. I've been given multiple email address to submit reports. Given automated forms to file in their system only to say they haven't received them. Everything is redundant. All of their calls to our business go straight to voicemail, and the return phone number sends me to a customer line where I sent on hold for over an hour to finally get an agent (one time) only to have her say she can't hear me and wil... read more
Business response:
Hi, *******. Thank you for your review. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. Would you please email your plan number or covered property address to ********************* We hope to assist. ~***** *.
Bought our home less than a year ago, and AC went out, refused to pay anything after wasting our time sending out 3 different vendors which took over a month. Unit is over 20+ years old and they claim its not normal wear and tear.
Business response:
Hi, *****. Thank you for your review. I sincerely apologize that you did not receive service to your expectations. A specialist will call you to discuss this matter further. ~***** *.
Bought our home less than a year ago, and AC went out, refused to pay anything after wasting our time sending out 3 different vendors which took over a month. Unit is over 20+ years old and they claim its not normal wear and tear.
Business response:
Hi, *****. Thank you for your review. I sincerely apologize that you did not receive service to your expectations. A specialist will call you to discuss this matter further. ~***** *.
Horrible experience . Our air conditioning went out 3 weeks ago and we are still waiting . Their customer service **** are not trained and we have received different answers to questions and passed to other departments . We were told our policy would cover for us to purchase up to $1000 worth of portable air conditioning units while we were waiting for our units to be fixed . Then told the customer service *** made a mistake and basically sorry. Will never use them again
Business response:
Hi, ***. Thank you for your response. At Old Republic, we know it is important to address service concerns and provide solutions. A service specialist will call you to discuss this matter further. ~***** *.
Frequently asked questions about Old Republic Home Warranty
How is Old Republic Home Warranty rated?
Old Republic Home Warranty has a 3.6 star rating with 8,052 reviews.
When is Old Republic Home Warranty open?
Old Republic Home Warranty is open now. It is open 24/7.