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Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel
- Steakhouses
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 11:00 p.m. | |
| Sat | 5:00 p.m. to 11:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
Food is good but feel it is very over priced. We ordered the filet medium rare. It ended up being medium well.
Business response:
Hi Alycia, Oliver’s was designed to provide higher end food and experiences and requires us to price them similar to other fine dining establishments. I assure you that we only want you to be happy and leave with satisfaction on what you ordered and what you paid for it. We would be happy to recook any steak for you that misses your expectations or augment any dish that doesn’t fit your desires if we can. Let us know on your next visit what we can do to make your visit the best it can be.
Food good. Nice touch for the chef Stacey Craig to come to table to make sure everything was great!
Business response:
Thank you so much for that feedback. We are happy that you enjoyed your experience with us. Chef Stacey is always going above and beyond to ensure our customers receive the best possible service they can. We’ll be sure to share your praises with them. Looking forward to serving you again soon!
Very nice place to eat. The food was very good. Very quiet and lovely place.
Business response:
Hi Betty, we’re so happy to hear you had a great experience at Oliver's. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
The entree was absolutely fantastic! The appetizers are great but only send very small portions for an extreme price!
Business response:
Hi Dee, we are thrilled you enjoyed Oliver's! Oliver’s was designed to provide higher end food and experiences and requires us to price them similar to other fine dining establishments.
We weren't impressed with the bread and salad. The steak was good but not "juicy" like we prefer. They were out of the Porterhouse steak, which was what we wanted. We got the Ribeye instead. We were very pleased with the Macaroni and Cheese and Mashed Potatoes.
Business response:
We are so sorry you didn’t enjoy all of your food on this visit to Oliver’s. I assure you that we only want you to be happy and leave with satisfaction on what you ordered and what you paid for it. We would be happy to recook any steak for you that misses "juicy" expectations or augment any dish that doesn’t fit your desires if we can. Mac and Cheese and Mashed Potatoes are always a great hit! I hope you will let us know on your next visit what we can do to make your visit the best it can be.
New and just starting up but outstanding staff and food was delicious!
Business response:
So glad that you enjoyed your dinner at Oliver's. Training and “tweaking” are a constant evolution of a new restaurant opening and we appreciate your understanding and patience. Cant wait to see you again.
Our experience was absolutely wonderful! Our waitress Christina was Top Notch! Highly recommend awesome evening!
Business response:
Thank you for taking the time to let us know about your experience. We will definitely share your shout out to Christina and Ethan and Chef Stacey. We look forward to servicing you on your next visit.
We visited for my 40th birthday. Food was very good. A couple of my scallops we not cooked as done as I like but were still good. Crab cake and lobster bisque was divine! Bread and biscuits were delicious. My husbands steak was delicious. A little under cooked but they threw it back on the grill for a few more minutes and the chef brought it back out to us. Service was amazing. Truffle fries were a little soft but I like a very crisp fry. Staff was very tentative and food and drinks came out with little to no wait. The price... read more
Business response:
Thank you for the feedback as this is how we grow as a concept and we are so glad you enjoyed Oliver’s. Training and “tweaking” are a constant evolution of a new restaurant opening and we appreciate your understanding and patience. We are always happy to correct any food issues that you encounter at Oliver’s to ensure our guest have the best experience as possible. Our apologies for charging you the free birthday dessert. We can refund or on your next visit, comp the dessert portion.
It was a great experience &loved Oliver’s. I definitely would go back and recommend to my friends
Business response:
Hi Anne, thank you for the 5 Star review. We are excited to welcome you back for your next visit. Kind Regards.
Frequently asked questions about Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel
How is Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel rated?
Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel has a 4.3 star rating with 627 reviews.
When is Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel open?
Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel is closed now. It will open at 5:00 p.m.