This profile has been claimed by the business owner or representative.
Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel
- Steakhouses
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 11:00 p.m. | |
| Sat | 5:00 p.m. to 11:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
food was excellent,Devon our server was Fantastic and was a wonderful evening out!! Will dine here again.
Business response:
Thank you so much for the fantastic feedback. We are happy that you enjoyed your experience with us. You’re right, Devon is always going above and beyond to ensure our customers receive the best possible service they can. We’ll be sure to share your praises with them. Looking forward to serving you again soon!
Had the filet. Not much flavor, other than the char taste. The lettuce wedge was not the best quality of lettuce, more core than leafy lettuce. And the deep fried bacon, not the best. Rather have bacon pieces.
Business response:
We are so sorry you didn’t enjoy all of your food on this visit to Oliver’s. I assure you that we only want you to be happy and leave with satisfaction of a great experience. We would be happy to recook any steak with more flavor for you that misses your expectations or augment any dish that doesn’t fit your desires if we can, even down to the preparation of your salad. I hope you will let us know on your next visit what we can do to make your visit the best it can be.
Our entire dining experience was 2nd to none. From the time we approached the hostess stand until we departed we were treated like VIP’s. Everyone visited our table at some point during our meal. From the GM, Asst GM to the Chef. All were excellent in their demeanor and truly appreciated us dining at their restaurant. Our server Devin and his assistant Jacob kept on top of things without being overbearing. Will absolutely dine here again
Business response:
Hi Steve, we are incredibly grateful that you took the time out to share your experience at Oliver's. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! Our Senior Leadership team also with Devin and Jacob, we are always going above and beyond to ensure our customers receive the best possible service they can. We cant wait to serve you again soon!
Food is always delicious and our server Devon is amazing every time we go!
This was my second visit, we was served our appetizer. We order a couple filets med/well, we knew it would take awhile. About an hour or so our waiter came over and ask if we ever got our food. Well of course we haven't. They reason was given that our ticket had gotten lost. Sorry to say that so far I haven't been impressed about the place. We where their to celebrate my Birthday, I had an out of town guest.
Business response:
Hi Lula, thank you for the feedback as this is how we grow as a concept. Our goal is to provide the best guest service as possible. We failed to meet the expectations and we do apologies. Please private message us with your contact information and we will have someone get in touch with you regarding this matter. We hope to see you soon on your next visit to Oliver's.
Food-Excellent (A+) Price-$$$$$ Service-A (a lot of wait time)
Business response:
We are so glad you enjoyed Oliver’s food! Wait time is a constant evolution of a new restaurant opening and we appreciate your understanding and patience. Hope to see you again soon!
Food was amazing but it took a while to get. The environment was fun and the staff were very friendly.
Business response:
We are so glad you enjoyed Oliver’s food! Wait time is a constant evolution of a new restaurant opening and we appreciate your understanding and patience. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience. Hope to see you again soon!
Our waitress Gisella was amazing she gave great recommendations and very professional . The food was awesome we will be back. They went above and beyond to make our 23rd wedding anniversary feel special. We will definitely be back and will refer others Thank you Oliver’s chop house
Best meal I have ever ate. Very classy place. Our waiter Devin Mattingly was the best. The hot tea was my favorite! Will definitely recommend it to all my family and befriends! Great job guys!
Business response:
So glad that you enjoyed Devin, he is a wonderful server. We are also happy you and your family enjoyed Oliver's! Our whole team works very hard to keep our customers happy, but we can only do it with amazing customers like you. See you soon!
Frequently asked questions about Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel
How is Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel rated?
Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel has a 4.3 star rating with 659 reviews.
When is Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel open?
Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel is closed now. It will open at 5:00 p.m.