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Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel
- Steakhouses
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 11:00 p.m. | |
| Sat | 5:00 p.m. to 11:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
Horrible experience at this restaurant. The chicken was tough and dry. The steaks had no seasonings. All the sides were lukewarm. Even the crème brûlée was warm on the bottom. The only thing that was good were the salads. The server was excellent but not one manager approached to ask how things were. It wouldn’t be a big deal, however they went to every other table.
Very disappointed in the food. Guess I was expecting Ruth Chris quality. No where near!!
My wife and I went for Valentine's day and ordered the special menu. The butterfly shrimp was chewy as was the short rib. The pork chop ordered medium (chefs recommendation) was cooked to well. The only thing edible was the drinks!
Oliver’s was a nice ambiance but the food was completely mid and not anywhere near the pricing.
The service left something to be desired..server Rachel seemed in a hurry every time she came to our table…also, argued with me over my steak that was sent back twice….i said it was a little tuff, her answer, that’s what happens when you order a well done steak..
Prices doesnt match taste is the main issue i had spent $164 on 4 lamb chops (that was mostly fat than meat) no sauce for lamb chops 2 drinks (price was fine) and mac and cheese wasnt tasting like nothing really couldve just got the drinks and left. To me and my girl it definitely wasnt worth the money
Service was excellent! Our waiter did an outstanding job of explaining the menu and serving us. The atmosphere was quiet for the most part, only 4 other tables with guests. My filet was bland and over cooked, the asparagus had no taste so we sent that back. My husbands porterhouse came out chilled as if it had been sitting in the window for awhile. The manager had no people skills what so ever and talked to us as if we were children. Wasn’t the worst experience but I wouldn’t be going back.
If I could give a one star I would. The manger was very rude, they couldn’t sit our party together because they was booked solid during our entire visit only three tables came in.
The food was not good.My soup was not hot and fast nothing like lobster bisque -the smallest peiceof lobster in the soup I have ever seen.
Business response:
We apologize for the disappointment with your dining experience. It's concerning to hear that the soup wasn't hot and didn't meet your expectations in terms of quality, especially with the lobster bisque. Your feedback is valuable, and we will address this internally to ensure improvements. If you have any additional details or specific suggestions, please feel free to share. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right on your next visit.
Frequently asked questions about Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel
How is Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel rated?
Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel has a 4.3 star rating with 642 reviews.
When is Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel open?
Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel is closed now. It will open tomorrow at 5:00 p.m.