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Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel
- Steakhouses
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 11:00 p.m. | |
| Sat | 5:00 p.m. to 11:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
The food, ambience, service were good. It was ALL spoiled when the field mouse appeared! The server and management were alerted. They just said sorry, but it probably came in because we have to open the door for deliveries and it probably got in then!!!!! It was awful! Didn’t sleep well knowing the mouse was one floor away from my bed!
Although there were few people in the restaurant a 6 pm we got the worst seat in the house right at the entry next to hostess station where the waiters bartender and hostesses were loud talking and laughing. The food was flavorless and the add on crab claws for 18.00 were so small that 5.00 for them would have been overpriced. The steak though was tender and cooked as ordered. Shrimp cocktail shrimp were flavorless. The tempora coated bacon strips were cold as they had been cooked long before being served. The kobi beef burg... read more
At first service great, than never saw waitress til time to pay. Half food was cold, no one came by so couldn’t send back. Water cup empty for 20 minutes Ahmad to share with hubby. Nice place , food cold, drinks empty, brought bread basket when half way done with meal. Won’t be back for a long time
I ordered the rim eye and the lobsterfest shrimp cocktail crème brûlée and I was told at 9:44 that the kitchen closes at 10. I’m in the restaurant close that I love him and I had to be done eating by closing time by at least quarter till 11 right white girl Rachel I had to keep telling her to bring me drinks so I want to tell them just keep the safe, I didn’t want to yet because I didn’t think I could eat a 20 ounce ribeye in like 40 minutes and have my business conversation
Was seated at 5:30. Waitress was overwhelmed with two tables total. Took 40 mins to get bottled wine and old fashioned . She was not trained on opening wine table side. Didn’t cut foil so top of bottle looked like a hyena with overbite knaw Ed it off. Food was good quality but served cold Old fashioned was served without Italian black cherry. Manager later owned that because that’s the way they make old fashions there, just like Matt Wynns and North of Bourbon (a garage on Goss Ave). Then mgr being glib and rude says “would ... read more
Business response:
Our apologies for your less than stellar visit to our establishment. We cannot fix issues if they are no made known to us. That level of service is not the standard we strive for at Derby City Gaming and Hotel. I will be contacting your privately to discuss your experience further. Thank you for taking the time to give us very important feedback regarding your visit to Oliver's Chophouse.
Frequently asked questions about Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel
How is Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel rated?
Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel has a 4.3 star rating with 627 reviews.
When is Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel open?
Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel is closed now. It will open at 5:00 p.m.