Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel

4.3

Steakhouses
Louisville, KY

About this business

Restaurants Steakhouses

Location details

4520 Poplar Level Rd, Louisville, KY, 40213, United States

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Weekday	Schedule	Status
Mon	Closed
Tue	Closed
Wed	5:00 p.m. to 9:00 p.m.
Thu	5:00 p.m. to 9:00 p.m.
Fri	5:00 p.m. to 11:00 p.m.
Sat	5:00 p.m. to 11:00 p.m.
Sun	5:00 p.m. to 9:00 p.m.

4.3744 reviews

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LulaM

3 years ago

My filet was excellent, mac and cheese was short of favors. Understand first evening open, but service was a little slow. Waitress was nervous, needs to relax a bit and needs to understand what she needs to serve first. Host needs to smile, seems very unfriendly.

Business response:

So glad you enjoyed your steak. We recently changed the flavor profile on our mac and cheese and hope you will try its new incarnation on your next visit. First night opening jitters and kinks can cause a less than seamless experience, and for this we apologize. I am sure you will see on your next visit that much has changed from our first night open. We hope you come back to see the progress.

Dave

4 weeks ago

Service was just okay. Did not get some items ordered and not cooked correctly. Also received my entree with my salad at same time

Business response:

Dave, thank you for coming back to see us and for taking the time to share your experience. We really appreciate your continued support, which makes it especially disappointing to hear we missed the mark on service during this visit. I'll be addressing the timing and communication with our team, and we hope to give you the experience you've come to expect from us on your next visit.

Lynne

a month ago

Went with 3 girlfriends for birthdays.( all this month). Place beautiful and service impeccable. 2 of us got the short ribs that were horrible. Sent one back and switched out for a fabulous filet. I was too embarrassed to send mine back…so just didn’t eat..they removed from bill I saw. My only HUGE GRIPE is the rediculous wine pours. My girlfriend teasingly asked if this was for tasting. They bring in a small carafe and pour in your glass. Well it couldn’t have been even 4 ounces. Will never go back because I don’t want to p... read more

Business response:

Lynne, thank you for celebrating with us and for taking the time to share your feedback. We're very pleased to hear you enjoyed the atmosphere, your steak, and especially the service. We're sorry the short ribs missed the mark. That is certainly not what we want for our guests, and we've shared your comments with our culinary team. We also appreciate your candid feedback regarding our wine service. Our standard pour at the time was 5 ounces; however, guest feedback is important to us, and we have made the decision to increas... read more

Tony

3 months ago

I will NOT go there again,,, after being seated, we waited over 15 minutes to get a glass of water,,, the server took or order,,, we had to ask if we could get an appetizer,,, never asked if we wanted anything to drink other then water,, salad was good,,, I ordered 6oz filet, medium,, it was barely medium rare,,, closer to rare, and tough,, my wife ( her birthday ) ordered short ribs,,, ZERO flavor and tough,, the mgr did take the filet off my bill. I would NOT recommend that place to ANYONE. Very sad I paid $110,, $26 tip,,... read more

Business response:

Tony, thank you for sharing your feedback. I'm very sorry that your visit, especially Debbie's birthday celebration, did not meet expectations. We aim to provide attentive service and memorable meals, and it's clear we fell short during your visit. I appreciate the opportunity to speak with you that evening and address the filet, but I understand that did not make up for the experience. We sincerely regret disappointing you on such a special occasion and wish you all the best.

Juergen

3 months ago

All good. Just not my drinks. Had two Jefferson ‘s Reserve Bourbon - on the rocks. The first one was with crushed ice. The second one with a large ice cube. $1 extra for the cube. Somewhat disappointing to pay extra money for it. Both didn’t tested like Jefferson Reserve. I drink this kind of bourbon all the time. My fav

Business response:

Juergen, thank you for your feedback. We're glad you enjoyed the food, service, and atmosphere. We appreciate your comments regarding bourbon and premium ice. Based on guest feedback like yours, we've removed the upcharge for premium ice moving forward. We hope you'll join us again soon.

Margaret

4 months ago

The food quality doesn’t match the premium pricing.

NATASHA

6 months ago

I had high hopes for this restaurant and chose it for a birthday dinner, so it was disappointing that the experience didn’t quite live up to expectations. Our server seemed very hurried throughout the evening, even though the restaurant didn’t appear particularly busy. While they were polite, the pace of the service made the meal feel a bit rushed and less attentive than we had anticipated for a special occasion. For our entrées, I ordered the filet cooked medium and my fiancé ordered the Iberico pork. Unfortunately, both di... read more

Anthony

8 months ago

Not the dining experience we were hoping for. 80 dollar steak full of gristle, lamb chops quite small. Vegetables were room temperature. Biscuits were quite hard to be "freshly made". Not sure why they deemed this 5 star price worthy.

Leigh

9 months ago

Do not eat here unless you have food comps. The filet was mediocre at best, and the sea bass was terrible. I eat at a lot of high end restaurants, and I just felt the prices were a little high, and the food wasn’t worth the prices they’re charging. My husband got the French Onion soup and the crouton was hard as a rock. But our server was fabulous and they did offer other options, so they did try to rectify things, but by then, there was nothing else I really wanted.