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Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel
- Steakhouses
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 11:00 p.m. | |
| Sat | 5:00 p.m. to 11:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
Service was excellent, food for the money, was bland, especially the bread service. Personally would not revisit or recommend.
Business response:
We are sorry to hear that you didn’t love your food experience at Oliver’s but we are glad you liked the service. However, we want you to come back and recommend our restaurant to others. Our bread service is one of our most complimented features and we obviously dropped the ball with our delivery of this service. If you do decide to come back, and we hope you do, please ask for a manager so that we can personally oversee your experience and show you what it is that makes Oliver’s special.
Steak was fantastic!! Can't believe there was not a baked potato on the menu! Also, need to have a fountain soft drink selection instead of tiny bottle of coke for $4 brought to the table.
Business response:
Glad the steak was to your liking. We promise we will be adding a baked potato to our menu on our next reprint. It is a steakhouse staple to be assured. We also apologize our servers didn’t let you know those coke bottles are free refills. We will bring you as many as you want!
Beautiful atmosphere! Amazing waitstaff, very attentive to details! Went above & beyond. The food was Delicious, very flavorful!! We will definitely be back.
My filet was excellent, mac and cheese was short of favors. Understand first evening open, but service was a little slow. Waitress was nervous, needs to relax a bit and needs to understand what she needs to serve first. Host needs to smile, seems very unfriendly.
Business response:
So glad you enjoyed your steak. We recently changed the flavor profile on our mac and cheese and hope you will try its new incarnation on your next visit. First night opening jitters and kinks can cause a less than seamless experience, and for this we apologize. I am sure you will see on your next visit that much has changed from our first night open. We hope you come back to see the progress.
I will NOT go there again,,, after being seated, we waited over 15 minutes to get a glass of water,,, the server took or order,,, we had to ask if we could get an appetizer,,, never asked if we wanted anything to drink other then water,, salad was good,,, I ordered 6oz filet, medium,, it was barely medium rare,,, closer to rare, and tough,, my wife ( her birthday ) ordered short ribs,,, ZERO flavor and tough,, the mgr did take the filet off my bill. I would NOT recommend that place to ANYONE. Very sad I paid $110,, $26 tip,,... read more
Business response:
Tony, thank you for sharing your feedback. I'm very sorry that your visit, especially Debbie's birthday celebration, did not meet expectations. We aim to provide attentive service and memorable meals, and it's clear we fell short during your visit. I appreciate the opportunity to speak with you that evening and address the filet, but I understand that did not make up for the experience. We sincerely regret disappointing you on such a special occasion and wish you all the best.
All good. Just not my drinks. Had two Jefferson ‘s Reserve Bourbon - on the rocks. The first one was with crushed ice. The second one with a large ice cube. $1 extra for the cube. Somewhat disappointing to pay extra money for it. Both didn’t tested like Jefferson Reserve. I drink this kind of bourbon all the time. My fav
Business response:
Juergen, thank you for your feedback. We're glad you enjoyed the food, service, and atmosphere. We appreciate your comments regarding bourbon and premium ice. Based on guest feedback like yours, we've removed the upcharge for premium ice moving forward. We hope you'll join us again soon.
The food quality doesn’t match the premium pricing.
I had high hopes for this restaurant and chose it for a birthday dinner, so it was disappointing that the experience didn’t quite live up to expectations. Our server seemed very hurried throughout the evening, even though the restaurant didn’t appear particularly busy. While they were polite, the pace of the service made the meal feel a bit rushed and less attentive than we had anticipated for a special occasion. For our entrées, I ordered the filet cooked medium and my fiancé ordered the Iberico pork. Unfortunately, both di... read more
Not the dining experience we were hoping for. 80 dollar steak full of gristle, lamb chops quite small. Vegetables were room temperature. Biscuits were quite hard to be "freshly made". Not sure why they deemed this 5 star price worthy.
Frequently asked questions about Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel
How is Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel rated?
Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel has a 4.3 star rating with 659 reviews.
When is Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel open?
Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel is open now. It will close at 11:00 p.m.