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Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel
- Steakhouses
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 11:00 p.m. | |
| Sat | 5:00 p.m. to 11:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
The service left something to be desired..server Rachel seemed in a hurry every time she came to our table…also, argued with me over my steak that was sent back twice….i said it was a little tuff, her answer, that’s what happens when you order a well done steak..
Prices doesnt match taste is the main issue i had spent $164 on 4 lamb chops (that was mostly fat than meat) no sauce for lamb chops 2 drinks (price was fine) and mac and cheese wasnt tasting like nothing really couldve just got the drinks and left. To me and my girl it definitely wasnt worth the money
Service was excellent! Our waiter did an outstanding job of explaining the menu and serving us. The atmosphere was quiet for the most part, only 4 other tables with guests. My filet was bland and over cooked, the asparagus had no taste so we sent that back. My husbands porterhouse came out chilled as if it had been sitting in the window for awhile. The manager had no people skills what so ever and talked to us as if we were children. Wasn’t the worst experience but I wouldn’t be going back.
If I could give a one star I would. The manger was very rude, they couldn’t sit our party together because they was booked solid during our entire visit only three tables came in.
The food was not good.My soup was not hot and fast nothing like lobster bisque -the smallest peiceof lobster in the soup I have ever seen.
Business response:
We apologize for the disappointment with your dining experience. It's concerning to hear that the soup wasn't hot and didn't meet your expectations in terms of quality, especially with the lobster bisque. Your feedback is valuable, and we will address this internally to ensure improvements. If you have any additional details or specific suggestions, please feel free to share. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right on your next visit.
Fillet and medallions came out burnt, twice! Manager and staff were understanding and apologetic about the food, but if your Fillet is $56 I'd hope you know how to cook it. Charcuterie board is mainly pimento cheese and bologna
Business response:
We're truly sorry to hear about your experience. It's disappointing that the fillet didn't meet your expectations, and we appreciate your patience and understanding. We're taking your feedback seriously and will address these issues with our kitchen team. Additionally, we'll review the composition of our charcuterie board to ensure a more diverse and satisfying selection. We value your input and hope to have the opportunity to make it right in the future.
Friendly reception and good server. Decor nice but nothing special. Most expensive and worst food we’ve ever had in a restaurant. Medium steak was charcoal, asparagus was overcooked and limp, and dessert was tasteless. I don’t complain, I just never go back.
Business response:
We are so sorry you didn’t enjoy all of your food on this visit to Oliver’s. I assure you that we only want you to be happy and leave with satisfaction on what you ordered and what you paid for it. We would be happy to recook any steak for you that misses your expectations or augment any dish that doesn’t fit your desires if we can, even down to the preparation of your asparagus. I hope you will let us know on your next visit what we can do to make your visit the best it can be.
Bar service was terrible. Our waitress had no clue about anything-sweet but had to have been brand new. Neither she or the bartender knew brands or how to mix simple cocktails. Won’t go back.
Business response:
Thank you for bringing this to our attention. I’m so sorry to hear of your less than satisfactory experience with Oliver's Chop House and hope you will accept our sincerest apologies. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future. That being said, if there’s anything else that I can help you with at the moment, please feel free to reach out and we would be more than happy to help. We do appreciate your business and ... read more
Ordered 3 filets for our table. All of them tasted like someone dropped a salt shaker on them. We couldn’t even eat them. They made us new ones and compensated us with a free piece of cheesecake. Was there well over 2 hours
Business response:
We apologize for the disappointing experience with the filets and the extended wait time. Your feedback is valuable, and we appreciate your patience. We're glad we could make amends with new filets and a complimentary cheesecake. Please give us another chance, and we'll strive to provide a much smoother and enjoyable dining experience in the future.
Frequently asked questions about Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel
How is Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel rated?
Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel has a 4.3 star rating with 627 reviews.
When is Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel open?
Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel is closed now. It will open at 5:00 p.m.