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Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel
- Steakhouses
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 11:00 p.m. | |
| Sat | 5:00 p.m. to 11:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
Beautiful atmosphere! Amazing waitstaff, very attentive to details! Went above & beyond. The food was Delicious, very flavorful!! We will definitely be back.
My filet was excellent, mac and cheese was short of favors. Understand first evening open, but service was a little slow. Waitress was nervous, needs to relax a bit and needs to understand what she needs to serve first. Host needs to smile, seems very unfriendly.
Business response:
So glad you enjoyed your steak. We recently changed the flavor profile on our mac and cheese and hope you will try its new incarnation on your next visit. First night opening jitters and kinks can cause a less than seamless experience, and for this we apologize. I am sure you will see on your next visit that much has changed from our first night open. We hope you come back to see the progress.
I will NOT go there again,,, after being seated, we waited over 15 minutes to get a glass of water,,, the server took or order,,, we had to ask if we could get an appetizer,,, never asked if we wanted anything to drink other then water,, salad was good,,, I ordered 6oz filet, medium,, it was barely medium rare,,, closer to rare, and tough,, my wife ( her birthday ) ordered short ribs,,, ZERO flavor and tough,, the mgr did take the filet off my bill. I would NOT recommend that place to ANYONE. Very sad I paid $110,, $26 tip,,... read more
Business response:
Tony, thank you for sharing your feedback. I'm very sorry that your visit, especially Debbie's birthday celebration, did not meet expectations. We aim to provide attentive service and memorable meals, and it's clear we fell short during your visit. I appreciate the opportunity to speak with you that evening and address the filet, but I understand that did not make up for the experience. We sincerely regret disappointing you on such a special occasion and wish you all the best.
All good. Just not my drinks. Had two Jefferson ‘s Reserve Bourbon - on the rocks. The first one was with crushed ice. The second one with a large ice cube. $1 extra for the cube. Somewhat disappointing to pay extra money for it. Both didn’t tested like Jefferson Reserve. I drink this kind of bourbon all the time. My fav
Business response:
Juergen, thank you for your feedback. We're glad you enjoyed the food, service, and atmosphere. We appreciate your comments regarding bourbon and premium ice. Based on guest feedback like yours, we've removed the upcharge for premium ice moving forward. We hope you'll join us again soon.
The food quality doesn’t match the premium pricing.
I had high hopes for this restaurant and chose it for a birthday dinner, so it was disappointing that the experience didn’t quite live up to expectations. Our server seemed very hurried throughout the evening, even though the restaurant didn’t appear particularly busy. While they were polite, the pace of the service made the meal feel a bit rushed and less attentive than we had anticipated for a special occasion. For our entrées, I ordered the filet cooked medium and my fiancé ordered the Iberico pork. Unfortunately, both di... read more
Not the dining experience we were hoping for. 80 dollar steak full of gristle, lamb chops quite small. Vegetables were room temperature. Biscuits were quite hard to be "freshly made". Not sure why they deemed this 5 star price worthy.
Do not eat here unless you have food comps. The filet was mediocre at best, and the sea bass was terrible. I eat at a lot of high end restaurants, and I just felt the prices were a little high, and the food wasn’t worth the prices they’re charging. My husband got the French Onion soup and the crouton was hard as a rock. But our server was fabulous and they did offer other options, so they did try to rectify things, but by then, there was nothing else I really wanted.
This was our second visit to Oliver's. The first, a year ago, was excellent. I don't like to complain, but feel management should understand our experience. We were seated for 20 minutes before our server took drink orders or brought us water. We ordered apps. The oysters didn't come with crackers/horse radish. Our server noticed and went to get the items, but it took a while. We noticed other tables getting bread, so we asked a different server if we could have some - he quickly responded. I went to the bathroom and when I ... read more
Frequently asked questions about Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel
How is Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel rated?
Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel has a 4.3 star rating with 642 reviews.
When is Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel open?
Oliver's Chop House & Bourbon Bar at Derby City Gaming and Hotel is closed now. It will open tomorrow at 5:00 p.m.