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Omaha Steaks
- Meat Shops
- Plano, TX
About this business
Location details
2208 Dallas Parkway #325b, #325b, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
ordered then wanted to add to order, could not find me. ok so I called them they said my card was bad never happen / so I called my card they said Omaha tried to charge me 4 times in 5 mins so they flagged them~ they are nuts
Business response:
Thank you for your feedback. We apologize for the experience you encountered. Unfortunately, we were not able to obtain payment for your order and we received an additional request to cancel it. If you have any further information to provide showing the attempted authorizations, please send to us custserv@omahasteaks.com so we can look into this right away. Thank you.
Called their customer service dept. First I can find your order and then said they sent an email to someone about delayed deliver which was not me. Then they said they sent another email but my email was shut down? The excuses were one after another. He said he was authorized to send me a $25 gift card but I told him to keep it since I would have to use it if I placed another order. They did not communicate late order to me via phone or correct email!
Business response:
Thank you for your review. We sincerely apologize you did not receive your shipping notification and for any misunderstanding regarding delivery. Our records indicate your order was placed online and both the confirmation and shipping notification were sent to the email address provided. Your package delivered on time. Please contact us at custserv@omahasteaks.com if you need further assistance. Thank you.
The Ohama steaks store 140 in Westminster Colorado do not honor the sale prices they send you in their emails causing a total waste of their customers time and gas. My wife and I have purchased hundreds of dollars in this store in the past few years but after today's total waste of time trip over there on 4/15/27where a very rude store employee refused to honor their sale price sent to me via email. Needless to say we have officially made our last purchase in their store ever because they refuse to honor their commitment. Ma... read more
Business response:
Thank you for your feedback. We apologize for any misunderstanding regarding our offer and the experience you encountered in our retail store. Your feedback was escalated to our retail division who should be reaching out to you. Please contact us custserv@omahasteaks.com. Thank you.
I reached out to Omaha Steaks via email and per their website, they would respond in 24-hours. It’s been over a week and absolutely no response. We bought their frozen chicken breasts and found the order to be rubbery. Inedible and very disappointing. I’ve been a loyal customer for years, now, given their utter lack of response I’ll shop elsewhere. Do better! Very disappointing.
Business response:
Thank you for your feedback. I sincerely apologize you have not received a response. With the information provided, we have not received any email correspondence from this address. Please contact us directly custserv@omahasteaks.com so we can assist you right away. We stand by our 100% Guarantee and look forward to assisting you. Thank you.
These are not worth the money paid by my sister and father. They bought our family Steaks, Chops, chicken and burgers along with all of the sides to go with them. The meat is mediocre, I can get better at Walmart!! The sides are bland, how can you ruin sweet potatoes?? The apple dumpling/tarts were good but not great. Do Not make the mistake of ordering the chocolate cake!! It was supposed be a nice birthday gift but it was dry and the frosting chocolate flavored grease covered with mini dark chocolate chips. I know I may be... read more
Business response:
Thank you for your feedback. We are very disappointed to hear you were not happy with your gift. We stand by our 100% Guarantee, and would love for you to give us another chance. Please contact us atcustserv@omahasteaks.comfor further assistance. Thank you.
Worst thing I ever bought false pictures. Looked nothing like steaks. No taste
Business response:
Thank you for your feedback. We are sorry to hear you were not satisfied with your purchase. We do have a 100% Guarantee and would be happy to honor it for you. Please contact us at custserv@omahasteaks.com for further assistance. Thank you.
We ordered filets & steak burgers from Omaha steaks, paid 151.56. Filets had Gristle in them not very good flavor. Hamburgers were dry & not good flavor. Not quality that we were expecting goo for 151.56. Sub part meat & not quality that we have received last year as a gift.
Business response:
Thank you for your feedback. We are very sorry to hear about your experience, this is not at all indicative of the quality we strive to deliver to our customers. Omaha Steaks products are backed by our 100% Guarantee and we would be happy to honor it for you. Please contact us atcustserv@omahasteaks.comfor further assistance. Thank you.
The burgers are abviousely scraps, which most ground beef is. But these are coarse and flavorless. And i find the same in the lasgna. The chicken cordon blue is also bland and should have different cheese.
Business response:
Thank you for your feedback. We are disappointed to hear you were not satisfied with your purchase. We stand by our 100% Guarantee and would be happy to honor it for you. Please contact us at custserv@omahasteaks.com for further assistance. Thank you.
I ordered $250 of products. Gave detailed delivery instructions. They were ignored. I’m unable to go down steps nor pick up and carry items up the stairs. They left two white coolers on the ground away from the stairs. zIwas emailed a confirmation of my instructions and to call if they weren’t placed where I asked. I called they refunded my money. But couldn’t arrange to pick up the spoiled food. I had to pay to remove the two containers. I will never order from Omaha Steaks again. I will never recommend them. I always use K... read more
Business response:
Thank you for your review. We are very disappointed to hear about your experience and the wasted food. This is not at all the experience we strive to provide. We would love for you to give us another try, and we would be happy to work with the carrier to relay your delivery instructions. Typically, if you receive deliveries often, UPS will know your preferences so we apologize that didn't happen. Please contact us custserv@omahasteaks.com if you place another order, and we would be happy to assist. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 1.9 star rating with 322 reviews.
When is Omaha Steaks open?
Omaha Steaks is open now. It will close at 7:00 p.m.