This profile has been claimed by the business owner or representative.
Omaha Steaks
- Meat Shops
- Plano, TX
About this business
Location details
2208 Dallas Parkway #325b, #325b, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
My wife prior to our marriage has been ordering Omaha Steaks meats since 2015. We have continued since we have been married. We took a Beef Roast out of our freezer, cooked it for our 2023 Christmas meal and had to throw more than a third in the trash as it was total FAT. My wife called customer service, they had no record of her ever having ordered a Beef Roast, however we have many Omaha Steaks beef roasts in the freezer. The customer service rep didn't offer to make it right even after reading the information off the box ... read more
Business response:
Thank you for your feedback. We are so sorry you had this experience, and we do stand by our 100% Satisfaction Guarantee. Once we can locate the point of sale, we are happy to make this right. With the email address provided, I am unable to locate your purchase. Please email me directly jamiec@omahasteaks.com with your order information so I can resolve this for you. I look forward to hearing from you. Thank you.
All I get is the run around from Omaha Steaks- ordered a package for a Christmas gift. The recepient did not receive the full package that was on the order form. Omaha was to send the products not received-never shipped! Now I am looking for a refund since the did not make this right. Terrible customer service- they don’t follow thru with what they promise.
Business response:
Thank you for your feedback. We sincerely apologize for the experience you encountered. Our records indicate one of the gift recipients was missing items from their order. We replaced the missing items and were alerted again items were still missing. We requested the contact information for the recipient so we can confirm the items received and resolve this issue; this information has been received and they will be contacted today to resolve this. We appreciate you bringing this to our attention.
I ate the filet minion wrapped in smoked bacon with the potatoes and apple pie and have nausea and indigestion . I wish I could vomit so I can sleep After about an 5 hours still sick. Food would not digest in my stomach. Don’t recommend this company’s products. After ordering on there application I noticed my order was wrong and had to call to set them right.
Business response:
Thank you for your review. We take food safety very seriously and are sorry to hear about your experience. We stand by our 100% Satisfaction Guarantee, and would be happy to honor it for you in addition to filling out a protocol form regarding your illness. Please contact us at 1-800-329-6500 for further assistance. Thank you.
I tracked my steak and chicken family bundle, I was under the impression these were from America and my tracking shows its coming from Hong Kong China, I live in Michigan , I thought it would only take 1-5 days for shipping now from China it says Jan 12-22 ordered on Dec.16th I feel I was ripped off but wont know till I receive the package cant get ahold of customer service
Business response:
Thank you for your feedback.We're so sorry to hear about your experience, and we are aware of this. Please dispute the charges immediately with your financial institution, this is not on Omaha Steaks order. Our official website is:www.omahasteaks.comand we advise caution when encountering unauthorized sites. If you would like to place an order, we're here to help and ensure you have a positive experience. Thank you.
I placed an order and was given a delivery date. So far the date has been extended twice. The people i am sending to are leaving for Christmas - they will be leaving Friday and the latest delivery date I received was Thursday. It shipped on the 17th - So the meat will be traveling for 5 days if the delivery date doesn't change again. The call center is a joke - as I write this I have now been on hold for 64 minutes waiting for a customer service person. I called them from another phone and selected the “place an order” choic... read more
Business response:
Thank you for your feedback. We apologize for the experience you encountered. We pack our coolers with plenty of dry ice to keep the product frozen while in transit. This package did deliver on December 21st. Unfortunately, we have been experiencing unusually high call volume and are diligently working to assist every customer as quickly as possible. For the inconvenience, we are emailing you a $25 gift card. We appreciate your business and hope to serve you again in the future. Thank you.
I placed an order and ups has not received it. I called omaha steaks several times and have been on hold for as lo g as 2 hours. Twice I requested a call back and when they called I picked up on the 1st ring and they hung up. This is a Christmas gift. Poor customer service especially this time of the year.
Business response:
Thank you for your feedback. We are disappointed to hear about your experience with delivery and service. This is not at all the experience we strive to provide our customers. Your package has been replaced to deliver on 12/23, and we have sent you a $40 gift card for the trouble you encountered in reaching us. We will look into the issue with your calls to us as well. We appreciate your business and look forward to serving you again soon. Thank you.
First time I've ever seen $40.00 worth of meat for $90.00 - I was so disappointed when I opened the box. In fact I had to laugh at how small everything was. This was a gift from my wife's parents and It is sad that Omaha steaks (term used lightly) is making money like this for such a horribly small amount of meat, no doubt off of first time buyers. Judging by the ratings I see here, I have no idea how they are allowed to remain in business. Oh, and to Omaha Steaks, there is no need to reply with one of your auto-generated "s... read more
Business response:
Thank you for your feedback. We are sorry to hear you were not satisfied with your gift. Having been in business for over 100 years, we work hard to deliver an exceptional experience to each and every one of our customers. We do advertise the size of each item to allow customers to make an informed buying decision. We have various sizes available for customers who wish to purchase larger sizes as well. Omaha Steaks products are backed by our 100% Satisfaction Guarantee, and we stand by it. If you are not satisfied with the p... read more
I ordered the package off the Today Show right after that it was advertised on TV the same package but with 4 additional burgers I contacted them and told me it was not the same package I told them I saw their commercial several times and it was the same package I ordered at the same price. I guess to ship me 4 hamburgers will put them out of business how sad!
Business response:
Thank you for your feedback. The Today Show offer contained 4 burgers, which were shipped with your order. The TV offer is a completely separate offer at a different price point, and we does have shipping and handling. We apologize for any misunderstanding. Please let us know if you need any further assistance. Thank you.
I ordered 3 different sets over $300. 2 were gifts but I neglected to add in a greeting card to put under tree. 2 phone calls and email snd they wouldn’t do for me even though I was willing to pay. Great customer service! Will not get again just for that. It’s about the customer and these guys don’t think so!!
Business response:
Thank you for your feedback. We apologize you were not able to include a greeting card with your order. Unfortunately, when you contacted us your order had already shipped so we were unable to make any changes to it at that time. We appreciate your business, and we know your gift recipients will love their gift! We hope you'll give us another chance in the future. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 1.9 star rating with 322 reviews.
When is Omaha Steaks open?
Omaha Steaks is open now. It will close at 7:00 p.m.