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Omaha Steaks
- Meat Shops
- Plano, TX
About this business
Location details
2208 Dallas Parkway #325b, #325b, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
We ordered a pot roast from Omaha Steaks. The description and picture looked good. When we served it, I never saw so much fat and gristle in a piece of meat . Every time you pulled away the fat there was more fat. Obviously it looked nothing like the picture … except that the pic and the meat was brown. Only similarity. It is the trash now, on its way to the dump. Waste on money on our part
Business response:
Thank you for your review. We are sorry to hear you were not satisfied with the Pot Roast. At Omaha Steaks, we stand by our 100% Guarantee and would be happy to honor it for you. Please contact us for further assistance at custserv@omahasteaks.com. Thank you and we look forward to hearing from you.
We have been buyiing omaha steaks for a long time. Yesterday we had bacon wrapped filet mignon and it was the toughest piece of meat we have ever had Very disappointed for the first time
Business response:
Thank you for your feedback. We are disappointed to hear about your experience; this is not at all indicative of the typical quality of our Filet Mignon. We stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. With the information provided, we do not show any Bacon Wrapped Filet Mignon being shipped to you or purchased at our retail store. Please contact us at custserv@omahasteaks.com with your order information so we can further assist you. Thank you.
I tried their beef stew 30+ dollars for a beef flavored stew, totally a rip off no meat nice gravy but beef stew should have meat in it... Never again will I purchase anything from this greedy marketing company.. Zero stars..
Business response:
Thank you for your review. We are disappointed to hear about your experience. We do have a 100% Satisfaction Guarantee and will gladly honor it for you. Please contact us custserv@omahasteaks.com so we can assist you right away. Thank you and we look forward to hearing from you.
I like the food. I DON'T like the runaround I'm getting from them regarding my "rewards". After spending hundreds of dollars, I earned 1600 plus reward points. I called and asked how to redeem them. "Oh, easy" I was told. "Just tell us you want to use them when you place your order." Sounds easy, I thought. Only thing is it's not true. I placed an order and told them to use my points. I got a ship date and I waited for the order. And I waited and waited. Then I called. It seems you only get to redeem your points IF you place... read more
Business response:
Thank you for your feedback. We sincerely apologize for any misunderstanding regarding our Steaklover Rewards program. Unfortunately, your reward must ship with an order per the terms and conditions of the program. We hope you'll reconsider placing an order to utilize your points. Per your request, you have been removed from all of our lists as well. We appreciate your business and hope to serve you again in the future.
Have gotten several boxes and this was my last one. Not sure what happen very disappointed
Business response:
Thank you for your feedback. We are very disappointed to hear you were not satisfied with your purchase. At Omaha Steaks, we stand by our 100% Guarantee. Please contact us at custserv@omahasteaks.com so we can assist you right away. Thank you.
Received a box of a variety of Omaja steaks and chicken as a bday gift from a friend. I opened immediately and found an empty bag of where dry ice should have been and contents were just cool. I opened the boxes and all the meats had started to defrost! Not safe eating these items. Not to mention a large hair was also found inside. Disgusting.
Business response:
Thank you for your review. We apologize for the experience you encountered with delivery. At Omaha Steaks, we stand by our 100% Satisfaction Guarantee and would be happy to assist you. Please contact us custserv@omahasteaks.com so we can take care of this right away. Thank you and we look forward to hearing from you.
I don't understand what is going on with a company that is nationally renowned like Omaha Steaks to not fulfill simple orders or at least give updates better. Ordered a package for 39.99 on 3/4, and as of 3/11 there is no update or change indicated. It just says not shipped. What is going on here? How does this company have a 1 star rating after decades of great service and products? Am I missing something?
Business response:
Thank you for your feedback. Unfortunately, I am not able to locate a purchase with the information provided. Also, we do not have shipped packages available for $39.99.Here at Omaha Steaks, we're committed to providing a safe and secure shopping experience. It's come to our attention that scammers are trying to impersonate us, so please confirm you ordered directly from www.omahasteaks.com. If you have more information to provide, please contact us at custserv@omahasteaks.com so we can further assist you. Thank you.
After ordering I got an email telling me to finish the order, I already paid with PayPal and sent them the receipt. They keep sending me emails saying I need to finish the order but no response from them other than the computer generated email. Spend your money locally and you won't get burned
Business response:
Thank you for your feedback. We sincerely apologize if you received an email in error and did not receive your order, and would appreciate an opportunity to look into this. Unfortunately, we are unable to locate an account with the email address provided. If you can please email us at custserv@omahasteaks.com with a subject title BBB Review, we would be happy to look into your experience. Thank you.
Missing Items in Order. They argue until you read receipt to them, then they offer some ridiculous small refund when you have proved your point. I also received a partially thawed out order, not frozen. No one in customer service replied to my message for that mess. I decided to try them, again. Now missing items. They do not stand by their 100% satisfaction guarantee.
Business response:
Thank you for your feedback. We are truly sorry to hear about your experience, and you are a great customer. Our records indicate on your recent shipment, your burgers were missing and we refunded you the price you paid for this item, fulfilling our 100% Guarantee. I do not see an email regarding your order being partially thawed, so I apologize if there were more issues with your order and would be happy to make it right. As a courtesy, I have refunded an additional $60 for your order and am emailing you a $25 gift card for... read more
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 1.9 star rating with 322 reviews.
When is Omaha Steaks open?
Omaha Steaks is open now. It will close at 7:00 p.m.