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Omaha Steaks
- Meat Shops
- Plano, TX
About this business
Location details
2208 Dallas Parkway #325b, #325b, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Got as a gift. 4 steaks, 4 pork chops, and scalloped potatoes. The steaks were tough and the pork chops were as tough as shoe leather and tasteless. I would not recommend this product.
Business response:
Thank you for your feedback. At Omaha Steaks, we stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. Please contact us at custserv@omahasteaks.com for further assistance. We look forward to hearing from you. Thank you.
Received ribeye steaks as gift. Not edible. Chew and spit. They boast grass fed. Well, their grass fed is like chewing on tar paper. This company should be out of business, period!
Business response:
Thank you for your feedback. We apologize you were not happy with your gift. Omaha Steaks products are backed by a 100% Satisfaction Guarantee. Please contact us at custserv@omahasteaks.com so we can make this right. Thank you and we look forward to hearing from you.
I ordered two of the special advertised steak packages as Christmas presents for my son and daughter and their families. They are very disappointed with the steaks noting that the steaks are tough, hard to cut and hard to chew. Also the bacon didn’t cook well and was tasteless. Do you provide a remedy for this. I had to pay more than was advertised and also more money to have them delivered closer to Christmas. The person who took my order was not helpful and just seemed more interested in adding additional charges. Please a... read more
Business response:
Thank you for your feedback. We are very disappointed to hear about your experience. We absolutely stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. Please contact us at custserv@omahasteaks.com for further assistance. Thank you.
Purchased three classic collection boxes. Item missing. Two request to get missing bacon wrapped filet mignon. Finally arrived five days later with melted dry ice and soggy box with bloody steaks
Business response:
Thank you for your review. We sincerely apologize for the experience you encountered. Our records indicate the replacement shipment was going to a business, and unfortunately our carrier noted the business was closed when attempting to deliver. I have replaced the missing steaks to ship via 2 day air to deliver by Thursday, January 25th. Please let us know if you need any further assistance. We appreciate your business and hope to serve you again soon.
I ordered from a Omaha Steaks add I saw online and waited a little over a month ago but shortly after I ordered I got a email from someone who wasn't Omaha steaks called "marx meats" saying they were preparing my order. Thinking it might be a sub contractor or something I didn't think too much into it until I got another email from some package tracking company in China with a tracking number I assumed it's a big company they probably have a lot of help didn't think much into it because I ordered from the actual Omaha steaks... read more
Business response:
Thank you for your review.At Omaha Steaks we pride ourselves on the quality of our products and the care we put into ensuring every order is packed and delivered to our customers with ease and accuracy, direct from Omaha, Nebraska. We are dismayed that scammers have attempted to use our brand and likeness to cheat unsuspecting consumers, and the ad you clicked on was a scam. We are working to investigate this matter and shut down any imposter sites claiming to represent our brand. We ask our customers to always be vigilant w... read more
Food quality is NOT my issue. Customer service is. November 2023 my husband and I wanted to give Omaha steaks as Christmas gifts to many people. We were not able to place the order online (information on the order did not display correctly.) We went to an Omaha steak store where a very nice and personable young man took our order. More than once we specified the order was for Christmas delivery. The steaks arrived a day or two before Thanksgiving. We ordered all items by package names such as Festive Gift with FREE Dessert. ... read more
Business response:
Thank you for your feedback. We are disappointed to hear about your experience. This is not at all the service we strive to provide our customers. I attempted to contact you to resolve this issue and left my number for you to call back. Please contact me at your earliest convenience so I can make this right. Thank you and I look forward to hearing from you.
I have been buying for years from this company! I buy for my staff. Last year they screwed my order. So this year i kept track of everything a $2000.00 order. Waited with staff for there present and guess what it did'nt show called omaha and they tell me they screwed up the order. They could get it to me 8 days later what a shit show they have become. I called to get at least an apology and was told " do you want it or Not"
Business response:
Thank you for your feedback. We sincerely apologize for the experience you encountered. Our records indicate when your order was placed we did need to verify your order. We attempted to reach you and left a message. We received a return call and processed your order to ship as soon as we possibly could. I am so sorry we did not deliver when you had requested. For the inconvenience, I am emailing you a $150 gift card. We appreciate your business and hope you'll give us another chance in the future. Thank you.
Although there are a couple of items that had taste, the serving sizes are extremely small. The risotto is absolutely horrible. The texture and taste of the pork chops is strange and tasteless. The steaks are tasteless and small. In general buying Omaha products are a waste of money. I'm very disappointed and will pass along my opinion to others. DO NOT WASTE YOUR MONEY.
Business response:
Thank you for your feedback. We are disappointed to hear you were not satisfied with your purchase. We stand behind our 100% Satisfaction Guarantee. Please contact us custserv@omahasteaks.com and we would be happy to assist you. Thank you.
It is IMPOSSIBLE to stop receiving texts and emails from this company. I have tried several times to unsubscribe unsuccessfully. Its obvious they play this game to prevent you from leaving. I actually spoke to a live representative at Omaha and it took HIM 10 minutes yo remove me and he still wasn’t sure if it worked. Well it didn’t! I will never buy anything from this company again due to the unethical treatment of customers. Plus the meat is overpriced and sucks
Business response:
Thank you for your review. We apologize you are receiving unwanted marketing offers. Our records indicate your email was removed on 12/27. The phone number on your account is not subscribed to texts. If you are subscribed with another number, please reply STOP and the texts will stop immediately or you can email us custserv@omahasteaks.com and we would be happy to get you removed. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 1.9 star rating with 322 reviews.
When is Omaha Steaks open?
Omaha Steaks is open now. It will close at 7:00 p.m.