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Omaha Steaks
- Meat Shops
- Plano, TX
About this business
Location details
2208 Dallas Parkway #325b, #325b, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I ordered the package off the Today Show right after that it was advertised on TV the same package but with 4 additional burgers I contacted them and told me it was not the same package I told them I saw their commercial several times and it was the same package I ordered at the same price. I guess to ship me 4 hamburgers will put them out of business how sad!
Business response:
Thank you for your feedback. The Today Show offer contained 4 burgers, which were shipped with your order. The TV offer is a completely separate offer at a different price point, and we does have shipping and handling. We apologize for any misunderstanding. Please let us know if you need any further assistance. Thank you.
I ordered 3 different sets over $300. 2 were gifts but I neglected to add in a greeting card to put under tree. 2 phone calls and email snd they wouldn’t do for me even though I was willing to pay. Great customer service! Will not get again just for that. It’s about the customer and these guys don’t think so!!
Business response:
Thank you for your feedback. We apologize you were not able to include a greeting card with your order. Unfortunately, when you contacted us your order had already shipped so we were unable to make any changes to it at that time. We appreciate your business, and we know your gift recipients will love their gift! We hope you'll give us another chance in the future. Thank you.
There hamburgers are pretty bad. They look like smashed mud, gave them to our dogs.
Business response:
Thank you for your feedback. This yearwe transitioned to new and improved burgers. These new burgers have the same taste and convenience of our current burgers, but with a homestyle texture. This gives them a hand-patted look and feel. We are sorry to hear you are not satisfied with the appearance of the burgers, but would love for you to give them another try. Please contact custserv@omahasteaks.com and we would be happy to honor our 100% Guarantee for you. Thank you.
How do you get ahold of somebody? I have called 2xs and am on hold for an hour each time?
Business response:
Thank you for your feedback. We sincerely apologize for the wait time. We are experiencing extremely high call volume, and doing everything we possibly can to assist our customers as quickly as we can. Typically, the mornings and evening our wait time is lower, or you can email us custserv@omahasteaks.com and we typically respond within 24 hours. Thank you.
Their products are decent and good to give as gifts, but their customer service is 0/10. I used a coupon code and it said accepted, but when I hit pay, the amount of the coupon was not taken off the total bill. I sent customer service a message right away, but no response. I sent a second message a week later and still no response....
Business response:
Thank you for your feedback. We are so sorry to hear about your experience. We have refunded you $30 for the promo you attempted to use and will look into the issue right away. I do see we receive one email, and will address with the team regarding the service issue you encountered. We truly appreciate your business and hope to serve you again soon. Thank you.
My sister gifted me with an Omaha Steaks bundle for Christmas. The steaks and chops are so flavorless and tough I can’t believe you’re still in business after all this time. Same for chicken fried steaks and the beef patties . Disgusting. How do I request a refund on behalf of my sister?
Business response:
Thank you for your feedback. We are sorry to hear you were not satisfied with your gift. We would be happy to honor our 100% Guarantee for you. Please contact us custserv@omahasteaks.com and we would be happy to refund the purchaser for the items you were not satisfied with. Thank you.
Terrible website. Tried to order a gift basket for my daughter but couldn’t get past the gift receipt. I went to Kansas City steaks and filled my order in 5 minutes
Business response:
Thank you for your feedback. We apologize for the difficulty you encountered in placing an order. If you have any further feedback to provide us regarding this experience, please email us custserv@omahasteaks.com with the subject BBB Review, so we can better understand the issue you encountered. Thank you for bringing this to our attention, and we hope you'll give us another chance in the future.
I purchased Omaha Steaks decades ago, recently I purchased again with the “deals” they offer. The commercials show a nice plump burger… mine looks like they came off a conveyor belt from Mc Donald’s, Mc Donald’s are much better. The steaks are small perhaps a nice lunch for 13 yr old. The sides are a joke too! So disappointed lack flavor and thickness I’m used to. Think 2x before purchasing and don’t fall for the beautiful meats in their commercials. One other thing. The price on the festive boxes went down from $99 to $89 a... read more
Business response:
Thank you for your feedback. We do advertise the size you'll receive when ordering. We are very disappointed to hear you were dissatisfied with your purchase. We do stand by our 100% Satisfaction Guarantee, and both of your purchases were refunded in full on December 7th. Thank you.
The worst steaks I ever had . Steaks were brown and don’t taste like meat Horrible What a waste of money Very disappointing experience
Business response:
Thank you for your feedback. We are disappointed to hear about your experience. We stand by our 100% Satisfaction Guarantee, and would be happy to refund you for the items you were dissatisfied with. Please contact us custserv@omahasteaks.com for further assistance. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 1.9 star rating with 326 reviews.
When is Omaha Steaks open?
Omaha Steaks is closed now. It will open at 10:00 a.m.