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Omaha Steaks
- Meat Shops
- Houston, TX
About this business
Location details
650 West Bough, #100, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
First time I've ever seen $40.00 worth of meat for $90.00 - I was so disappointed when I opened the box. In fact I had to laugh at how small everything was. This was a gift from my wife's parents and It is sad that Omaha steaks (term used lightly) is making money like this for such a horribly small amount of meat, no doubt off of first time buyers. Judging by the ratings I see here, I have no idea how they are allowed to remain in business. Oh, and to Omaha Steaks, there is no need to reply with one of your auto-generated "s... read more
Business response:
Thank you for your feedback. We are sorry to hear you were not satisfied with your gift. Having been in business for over 100 years, we work hard to deliver an exceptional experience to each and every one of our customers. We do advertise the size of each item to allow customers to make an informed buying decision. We have various sizes available for customers who wish to purchase larger sizes as well. Omaha Steaks products are backed by our 100% Satisfaction Guarantee, and we stand by it. If you are not satisfied with the p... read more
I placed an order and ups has not received it. I called omaha steaks several times and have been on hold for as lo g as 2 hours. Twice I requested a call back and when they called I picked up on the 1st ring and they hung up. This is a Christmas gift. Poor customer service especially this time of the year.
Business response:
Thank you for your feedback. We are disappointed to hear about your experience with delivery and service. This is not at all the experience we strive to provide our customers. Your package has been replaced to deliver on 12/23, and we have sent you a $40 gift card for the trouble you encountered in reaching us. We will look into the issue with your calls to us as well. We appreciate your business and look forward to serving you again soon. Thank you.
I ordered the package off the Today Show right after that it was advertised on TV the same package but with 4 additional burgers I contacted them and told me it was not the same package I told them I saw their commercial several times and it was the same package I ordered at the same price. I guess to ship me 4 hamburgers will put them out of business how sad!
Business response:
Thank you for your feedback. The Today Show offer contained 4 burgers, which were shipped with your order. The TV offer is a completely separate offer at a different price point, and we does have shipping and handling. We apologize for any misunderstanding. Please let us know if you need any further assistance. Thank you.
I placed an order and was given a delivery date. So far the date has been extended twice. The people i am sending to are leaving for Christmas - they will be leaving Friday and the latest delivery date I received was Thursday. It shipped on the 17th - So the meat will be traveling for 5 days if the delivery date doesn't change again. The call center is a joke - as I write this I have now been on hold for 64 minutes waiting for a customer service person. I called them from another phone and selected the “place an order” choic... read more
Business response:
Thank you for your feedback. We apologize for the experience you encountered. We pack our coolers with plenty of dry ice to keep the product frozen while in transit. This package did deliver on December 21st. Unfortunately, we have been experiencing unusually high call volume and are diligently working to assist every customer as quickly as possible. For the inconvenience, we are emailing you a $25 gift card. We appreciate your business and hope to serve you again in the future. Thank you.
How do you get ahold of somebody? I have called 2xs and am on hold for an hour each time?
Business response:
Thank you for your feedback. We sincerely apologize for the wait time. We are experiencing extremely high call volume, and doing everything we possibly can to assist our customers as quickly as we can. Typically, the mornings and evening our wait time is lower, or you can email us custserv@omahasteaks.com and we typically respond within 24 hours. Thank you.
There hamburgers are pretty bad. They look like smashed mud, gave them to our dogs.
Business response:
Thank you for your feedback. This yearwe transitioned to new and improved burgers. These new burgers have the same taste and convenience of our current burgers, but with a homestyle texture. This gives them a hand-patted look and feel. We are sorry to hear you are not satisfied with the appearance of the burgers, but would love for you to give them another try. Please contact custserv@omahasteaks.com and we would be happy to honor our 100% Guarantee for you. Thank you.
I purchased four Cordon Bleu chicken, four pork chops and also for steaks. The Cordon Bleu all you could taste was the seasoning, you could not taste anything else. The pork chops were extremely dry, and so were the stakes. I received hamburgers for free and they were extremely dry as well. I was not pleased with the outcome of the meats at all. Especially after spending almost $150 on it!
Business response:
Thank you for your feedback. This is not at all the experience we strive to provide our customers, and we are disappointed to hear you are not satisfied. We stand by our 100% Satisfaction Guarantee, and would be happy to honor it for you. Please contact us custserv@omahasteaks.com for further assistance. Thank you.
I ordered 3 different sets over $300. 2 were gifts but I neglected to add in a greeting card to put under tree. 2 phone calls and email snd they wouldn’t do for me even though I was willing to pay. Great customer service! Will not get again just for that. It’s about the customer and these guys don’t think so!!
Business response:
Thank you for your feedback. We apologize you were not able to include a greeting card with your order. Unfortunately, when you contacted us your order had already shipped so we were unable to make any changes to it at that time. We appreciate your business, and we know your gift recipients will love their gift! We hope you'll give us another chance in the future. Thank you.
Their products are decent and good to give as gifts, but their customer service is 0/10. I used a coupon code and it said accepted, but when I hit pay, the amount of the coupon was not taken off the total bill. I sent customer service a message right away, but no response. I sent a second message a week later and still no response....
Business response:
Thank you for your feedback. We are so sorry to hear about your experience. We have refunded you $30 for the promo you attempted to use and will look into the issue right away. I do see we receive one email, and will address with the team regarding the service issue you encountered. We truly appreciate your business and hope to serve you again soon. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 2 star rating with 328 reviews.
When is Omaha Steaks open?
Omaha Steaks is open now. It will close at 7:00 p.m.