This profile has been claimed by the business owner or representative.
Overland Park Veterinary Emergency and Specialty
- Veterinarians
- Overland Park, KS
About this business
Location details
8301 W 163rd Pl, Overland Park, KS, 66062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedThank you all so much for the amazing attention and care you gave my sweet Ginny cat after she ate a rubber straw! I felt so much better knowing she was with you all. Thank you for quickly seeing her and explaining the care she needed and being patient with me as I made the decisions I needed to! After her surgery I appreciated being able to call and check on her as well. I’m so glad to have my best friend back. I’m sure she’ll get back to laying in the sun soon thanks to you all.
Business response:
Thank you so much! 🤗
see Google review under my name.
Business response:
Thank you for your feedback.
Major break down in communication between staff and transparency of pricing. Had my cat at local vet for urinary issues. They attempted catheter to no avail. They called and spoke to vet at this facility and told them what was attempted, what sedation he was under etc. We rushed Petey right over for them to take care of the blockage. They did original assessment and stated they would try catheter 1st. I explained again that my vet had tried this and was not successful. They assured me they did this all the time and would be ... read more
Business response:
Thank you for sharing your concerns about Petey's treatment and your experience at our facility. We regret to hear about your experience and appreciate your feedback regarding the communication breakdown and pricing transparency issues you encountered during this stressful time. We understand how difficult and emotional it must have been to deal with the escalating cost estimates, from the initial $1,500-$3,000 range to the final amount, especially when you were already concerned about Petey's urinary blockage. We also reco... read more
This is a hard one for me... 1. The clinic appears to be well-kept and clean. 4 of 5 2. They accepted my dog Storm immediately on a gurney and straight to the back. 5 of 5 3. They seemed to have treated Storm right away. 5 of 5 4. The consultation SUCKED! 0 of 5! The specialist who came in to talk to me and my daughter was callous; she was smug, gave zero comfort, and seemed to have zero compassion for my dog or the situation. Those are facts! She told me that she briefly saw what she thought was a tumor growing nex... read more
Business response:
We sincerely apologize for falling short in providing the compassion and support you and your daughter needed during this incredibly difficult time with Storm. We understand how distressing it must have been to feel that the consultation lacked the empathy and comfort you deserved when facing such a challenging situation with your beloved pet. Your feedback regarding the ER veterinarian's demeanor and approach during your visit is valuable to us, and we take your concerns about the perceived shift in attitude very seriously... read more
Very poor communication from the front office workers. The clinic was short staffed. No one seemed to care in the slightest about communicating with the one vet on site. The vet was rather curt and seemed cold and indifferent. Katie, the vet tech, was the one shining star, and was such a wonderful bright light in the midst of this awful experience.
Business response:
We sincerely regret to learn about your unsatisfactory experience at our clinic. We appreciate your feedback and thank you for bringing these issues to our attention. We're especially grateful for your kind words about Katie, our vet tech, and her exceptional care. We strive to provide the best possible service to all our patients and their owners, and we're sorry we fell short of that goal during your visit.
The care was good but was extremely expensive. over $1000 for a two hour visit.
Business response:
Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. We strive to provide excellent care for all our animal patients while being transparent about costs. We understand that veterinary expenses can be significant, and we always aim to balance quality care with affordability. Thank you for bringing this to our attention, as it helps us continually evaluate and improve our services.
My boyfriend took his dog in on Friday night. They took his dog to the back to run X-rays to see if he had a bowel obstruction. After a long wait in the lobby he was only allowed to be with his dog after he payed the $700 bill. No one showed him the X-rays, just told him his dog was fine and sent him on his way. They didn’t give him stool softener or recommend anything to help alleviate his dog’s constipation. His dog has separation anxiety and a history of seizures and later that evening the stress from the visit sent his d... read more
Business response:
We sincerely apologize for falling short in providing a positive experience for your boyfriend's dog. Your feedback is valuable to us, and we regret that we did not meet expectations during this visit. We understand the importance of clear communication and compassionate care, especially in stressful situations involving beloved pets. We will use your comments to improve our services and ensure better experiences for our patients and their owners in the future.
DO NOT GO HERE UNLESS YOU WANT YOUR FILES INTERMIXED WITH OTHER ANIMALS AND INCORRECT INFORMATION GIVEN TO YOU!!!!! WE ALMOST EUTHANIZED OUR DOG BECAUSE OF THEIR POOR RECORD KEEPING!!!! We recently took our dog, Laika, in to this facility for anemia. We were told to rush her in immediately (the day before Thanksgiving) so she would be put on the list to see internal medicine. And would need two blood transfusions overnight. We signed the paperwork, and paid our deposit. The following morning we received a call that they d... read more
Business response:
Your concerns are noted, and we sincerely apologize for the distress this situation has caused you and your dog, Laika. We take these issues seriously and will promptly address them with our staff and internal processes. The mix-up in paperwork and miscommunication are unacceptable, and we understand the gravity of the situation. We will thoroughly investigate how this error occurred to prevent such incidents in the future. Thank you for bringing this matter to our attention. Our management team will be reviewing this case i... read more
They aren't staffed properly on Saturday. I waited 6 hours.
Business response:
Thank you for taking the time to share your experience with us. We are so sorry for your wait, and this has been passed on to management for further review.
Frequently asked questions about Overland Park Veterinary Emergency and Specialty
How is Overland Park Veterinary Emergency and Specialty rated?
Overland Park Veterinary Emergency and Specialty has a 4.4 star rating with 1,093 reviews.
When is Overland Park Veterinary Emergency and Specialty open?
Overland Park Veterinary Emergency and Specialty is open now. It will close at 6:00 p.m.