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Owning
- Mortgage Lenders
- Chicago, IL
About this business
Location details
3940 N Ravenswood Ave, Chicago, IL, 60613, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Update. the company reached out and am thankful they checked in. All issues cleared up. Still was a hassle to chase after insurance not being linked over. Another update: just received property tax statement that is suppose to be wrapped into my mortgage and it says I'm delinquent! Wow I'm frustrated. One more thing and the company better cover the delinquent fee of 750!
Business response:
Dear Lillian. I am sorry to hear about the insurance issues you are experiencing. We tend to proactively reach out to our clients if we are able to establish your identity in our system. We hope someone has been in touch with you from the Owning Customer Success Team. If not, please feel free to reach out to Owning's Customer Success Team at customersuccess@owning.com for help any time. Thank you for taking time to provide your feedback and we look forward to connecting with you soon to help in any way we can. Sincerely, ... read more
The. Worst. Ever. I have my mortgage with them. I've had mortgages my whole life, and have never had a mortgage company this awful. They arbitrarily decided they would pay my property back taxes. OK fine. I had to scoop up $9k in a hurry to keep them from raising my mortgage. I did that. Then, for whatever reason, they decided I owe them $12k the next month!?! My taxes are current. They are $9k annually. They raised my mortgage $1700/month AFTER I paid up the $9k for my taxes. I've had a half dozen phone calls, half dozen em... read more
Business response:
Dear John B. I am so sorry to hear about your negative experience with your refinance. It sounds like you are experiencing frustrations with your servicing company/escrow. Unfortunately, I am unable to locate your specific loan information without further contact information from your end. I would like to have one of our Customer Success Ambassadors give you a call to see how we can help. Please feel free to reach out to customersuccess@owning.com or email me directly, so that we can reach out to help with your situation t... read more
I have now been in the process of a refinance with Owning for 10 weeks. There seems to be no end in sight. I understand a merger happened but this is ridiculous how long this is taking. Communication with the company seems to be getting worse each day. I would not recommend this company.
Business response:
Hi Clay. I am sorry to hear about the delays you are experiencing due to acquisition. We tend to proactively reach out to our clients if we are able to establish identity in our system. We hope someone has been in touch with you from the Owning Customer Success Team. If not, please feel free to reach out to Owning's Customer Success Team at customersuccess@owning.com for help any time. Thank you for taking time to provide your feedback and we look forward to connecting with you soon to help in any way we can. Sincerely, ... read more
Avoid this company like you would COVID 19- strung us along , signed Docs and then was told they had been purchased by Guarantee Rate and would have to redo the paperwork- this dragged on for another 6 weeks so I called Quicken loans and closed in less than 4 weeks. Now I hear their advertisements again as Owning Corporation? Sounds fishy - use a real mortgage company and save yourself the BS.
Business response:
Dear Jim. We are sincerely sorry that things didn't work out with Owning Corporation and that we lost the opportunity to win your business due to Owning being acquired. Although it was our losss, we are glad that things worked out with Quicken Loans as the alternative option. Please know that we are still doing business as Owning under Guaranteed Rate ownership, as Guaranteed Rate acquired Owning. We would love to win your business again in the future if you are open to giving us the opportunity. Now that the acquisition ha... read more
Owning mortgage has been the worst experience for a simple Refi. I started my refi to a lower rate in December 2020 and it has over 3 month and my loan has not funded! I went with Owning because my co-worker said his was less than 30 days. I signed my loan docs on 1/8/2021and my loan has not funded yet. I understand the company merged with Guarantee Rate but it has been over 100 days. The excuse of a backlog was understandable for a short delay but not 2 going on 3 months.
Business response:
Dear L.D. I am sorry to hear about the delays you are experiencing due to Owning being acquired by Guaranteed Rate. We tend to proactively reach out to our clients if we are able to establish identity in our system. We hope someone has been in touch with you from the Owning Customer Success Team. If not, please feel free to me directly or reach out to Owning's Customer Success Team at customersuccess@owning.com for help any time. Thank you for taking time to provide your feedback and we look forward to connecting with you... read more
It's a scam. Complete and utter disconnect between loan officer and processor. 0 communication, 0 effort to get things done. Inquired in September and my family still haven't closed. Where are the managers? You guys ok with late loans? They requested docs and reran credit 3 times since application in October. You do the math on how long it's taken them..
Business response:
Dear Nicole Y. I am sorry to hear about the delays you are experiencing as well as lack of communication. We tend to proactively reach out to our clients if we are able to establish identity in our system. We hope someone has been in touch with you from the Owning Customer Success Team. If not, please feel free to reach out to me directly or reach out to Owning's Customer Success Team at customersuccess@owning.com for help any time. Thank you for taking time to provide your feedback and we look forward to connecting with y... read more
Our refinance experience with Owning was extremely disappointing & stressful. Justin H. and Linda N. did not deliver for us. We signed documents January 16, 2021 and it never got funded. Their excuse was that there was a merge with Guaranteed Rate and we had to start our loan process again. We had asked to talk to the manager twice and gave us the excuse that their manager was too busy with training to talk to us. Finally, on March 5, we informed both Justin H. and Linda N. that we were no longer interested in moving... read more
Update: We started the process over again, this time with Guaranteed Rate - same staff - around Feb 15th and just closed a few days ago. Haven't made a payment yet so let's see how that goes... Process wasn't as quick as the first time with Owning. When we started the process again, I had questions and felt the (same) loan officer was very condescending with his responses, so I said F it and just went along. I actually wanted to move on to a different lender (and pay higher rate by .1% - note the other lender was able to o... read more
Business response:
Dear Mai. First, I would like to thank you for your patience with all. We really appreciate it greatly, as we are at the tail end of being acquired. Would you mind emailing me directly at angela.roque@owning.com. Restarting the application under our new company, Guaranteed Rate would require a new credit inquiry. To address the hard credit pull issue with regards to how it would affect your credit, I would suggest Googling whether shopping for a mortgage loan will affect your credit. As this will give you some guidance on... read more
Frequently asked questions about Owning
How is Owning rated?
Owning has a 4.8 star rating with 2,284 reviews.
When is Owning open?
Owning is closed now. It will open at 8:00 a.m.