Owning

Matthew F. 

on Yelp

5 years ago

UPDATE: Loan finally closed. While we had a bad experience, we do understand it could have been a result of the takeover by Guaranteed Rate, and with all the similar reviews from the time period Jan-Apr 2021 this may be only a blip in their overall service. We did get good customer service from Owning before they became Guaranteed Rate, but the transfer to new company was a mess. Hopefully this company has figured out their mistakes, and going forward will be good for clients. 

Jay N. 

on Yelp

5 years ago

I've been fantasizing on sharing my experience with the community for quite some time now, and would get excited thinking about how exactly I'd author this review. Well, here it is. I started my refi motion in DEC 2020 and all seemed well. Great communication and seemingly a lot of momentum towards the ultimate goal of closing. Then, after a hard credit pull, uploading all my docs within 12hrs of any request from Owning, and an appraisal - I was notified that they were going through a merger. Like a lot of other posts I'... read more

Derek T. 

on Yelp

5 years ago

4-26-21 Exactly same experience as others waiting 4-5 months for any answers. Sorry to write negative but it's the only positive outlet we have left.. Rep Henry Vanyan & processor Jaqueline Barragan started well but have ultimately been a horrible experience. Every few weeks would contact them and they would say "hang on" not communicate or hold us off from leaving saying "we're alsost there and will explain...as they are just finishing up". First 3 weeks of application we expeditiously supplied all complete financial p... read more

Melissa L. 

on Yelp

5 years ago

Seriously, go anywhere else! I began my refinance in the middle of January 2021. We signed our paperwork and were told that it would be about 3 days until our refi was funded. I didn't hear anything after a week so I called and left several voicemails for Kim Tran over the course of the next few days. I finally called our first contact at the company and was told that they were now in the process of a merger, but not to worry. Well, eventually I was told that I would have to start all over and sign all of my papers again. U... read more

Steph T. 

on Yelp

5 years ago

UPDATE #3 - I HAVE NEVER HAD A WORSE EXPERIENCE. SOMEONE BUILD ME A TIME MACHINE SO I CAN GO BACK IN TIME AND NOT DO BUSINESS WITH OWNING..... We are STILL in the process of finalizing our refi with Owning (started in January and it's now near the end of April). And now, ONCE AGAIN, we are in the 11th hour and we get a call from Owning saying that something has gone wrong and we have to START ALL OVER AGAIN. First time it was the merger with Guaranteed Rate that caused our loan application to be re-done. This time someon... read more

john l. 

on Yelp

5 years ago

Updating my review based on my most recent refi and experience with Owning. My first refi with Owning back in early 2020 went smoothly. My second refi with Owning (started in December 2020) has been a complete mess. It's close to 5 months now and I still haven't closed... 5 months!! And my refi is as easy as can be (stable non-self employed job, great LTV ratio, no cash out, etc.) This should have been a straightforward and easy refi. After Owning was acquired by Guaranteed Rate at the close of 2020, it hasn't been... read more

Steve S. 

on Yelp

5 years ago

After completing some online information and receiving an initial quote. They never followed up. I am a strong borrower and secured a 2.875% loan that has been funded and cost less than $1,000. These guys are a joke! 

Elaine F. 

on Yelp

5 years ago

My husband and I refinanced with Owning last year. I have been receiving this persistent letter of collection from the Loan Store months back. We paid all the fees, and to our surprise, we are charged again for something we do not have a clue about. Honestly, we do not have a single record of missing a mortgage payment in the past 26 years of owning a property. I tried contacting the agent who facilitated our loan but she left the company. I also emailed the Owning Loan officer the last time I received this letter but to... read more

Lillian L. 

on Yelp

5 years ago

Update. the company reached out and am thankful they checked in. All issues cleared up. Still was a hassle to chase after insurance not being linked over. Another update: just received property tax statement that is suppose to be wrapped into my mortgage and it says I'm delinquent! Wow I'm frustrated. One more thing and the company better cover the delinquent fee of 750!