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Owning
- Mortgage Lenders
- Chicago, IL
About this business
Location details
3940 N Ravenswood Ave, Chicago, IL, 60613, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We started our refinance process in November 2020 and still hadn't closed as of February 2020 when we were informed of the merger/takeover by Guaranteed Rate. Our experience reflects many of the other reviews here...repeated requests for updates unanswered, zero communication, unexplained delays. We finally received new disclosure documents in March 2020 with the new company name and noticed that they added a MASSIVE 4.5% fee to our loan. I asked our agent, Robert Belo, for clarification and again had NO response, only that ... read more
UPDATE: Loan finally closed. While we had a bad experience, we do understand it could have been a result of the takeover by Guaranteed Rate, and with all the similar reviews from the time period Jan-Apr 2021 this may be only a blip in their overall service. We did get good customer service from Owning before they became Guaranteed Rate, but the transfer to new company was a mess. Hopefully this company has figured out their mistakes, and going forward will be good for clients.
I've been fantasizing on sharing my experience with the community for quite some time now, and would get excited thinking about how exactly I'd author this review. Well, here it is. I started my refi motion in DEC 2020 and all seemed well. Great communication and seemingly a lot of momentum towards the ultimate goal of closing. Then, after a hard credit pull, uploading all my docs within 12hrs of any request from Owning, and an appraisal - I was notified that they were going through a merger. Like a lot of other posts I'... read more
Business response:
Thanks for taking time to leave your review. We are sincerely sorry that things didn't work out with your loan application with Owning. Unfortunately, you were caught during a time when Owning was being acquired by Guaranteed Rate. We are sorry that you met us at a time that caused some delays for borrowers. We are glad you found a better home for your loan and as much as we do understand that we have not left such a great impression as a result of your first experience with us, we would love to earn your business again in... read more
4-26-21 Exactly same experience as others waiting 4-5 months for any answers. Sorry to write negative but it's the only positive outlet we have left.. Rep Henry Vanyan & processor Jaqueline Barragan started well but have ultimately been a horrible experience. Every few weeks would contact them and they would say "hang on" not communicate or hold us off from leaving saying "we're alsost there and will explain...as they are just finishing up". First 3 weeks of application we expeditiously supplied all complete financial p... read more
Business response:
Dear Dirk. Thank you for reaching out to me directly by email on 4/30. As a result I had my team members escalate and prioritize reaching out to you immediately. I believe Brandon is currently working with you all and we will ne prioritizing the processing of your loan for you. We have also reassigned your loan processing to a new processor, who has been in contact with you and working on your loan. We will continually have Brandon monitor the progress of your loan through closing. Thank you for taking time bringing all... read more
Seriously, go anywhere else! I began my refinance in the middle of January 2021. We signed our paperwork and were told that it would be about 3 days until our refi was funded. I didn't hear anything after a week so I called and left several voicemails for Kim Tran over the course of the next few days. I finally called our first contact at the company and was told that they were now in the process of a merger, but not to worry. Well, eventually I was told that I would have to start all over and sign all of my papers again. U... read more
UPDATE #3 - I HAVE NEVER HAD A WORSE EXPERIENCE. SOMEONE BUILD ME A TIME MACHINE SO I CAN GO BACK IN TIME AND NOT DO BUSINESS WITH OWNING..... We are STILL in the process of finalizing our refi with Owning (started in January and it's now near the end of April). And now, ONCE AGAIN, we are in the 11th hour and we get a call from Owning saying that something has gone wrong and we have to START ALL OVER AGAIN. First time it was the merger with Guaranteed Rate that caused our loan application to be re-done. This time someon... read more
Business response:
Dear Steph. First and foremost, I would like to sincerely apologize for all the negative experience you have had. I am very concerned about this and would really like the opportunity to gather all your personal contact details and understand who your loan agent/processor is. I would like to the opportunity to speak to you over a call and discuss all in more detail and see how we can improve the remainder of your experience for you. Please feel free to reach out to me directly at angela.roque@owning.com and if you are open,... read more
Updating my review based on my most recent refi and experience with Owning. My first refi with Owning back in early 2020 went smoothly. My second refi with Owning (started in December 2020) has been a complete mess. It's close to 5 months now and I still haven't closed... 5 months!! And my refi is as easy as can be (stable non-self employed job, great LTV ratio, no cash out, etc.) This should have been a straightforward and easy refi. After Owning was acquired by Guaranteed Rate at the close of 2020, it hasn't been... read more
Business response:
Dear John l. We are sorry to hear about the delays you have been experiencing. I am unable to locate your information in our system. Please feel free to reach out to me directly as I would like to see how the Customer Success team can step in and help with your application in any way. Thank you John l. Sincerely, Angela Roque VP of Customer Success angela.roque@rate.com
After completing some online information and receiving an initial quote. They never followed up. I am a strong borrower and secured a 2.875% loan that has been funded and cost less than $1,000. These guys are a joke!
Business response:
Dear Steve. I am sorry that your information was not routed to one of our agents. If you are still in the market for a refinance, please reach out to me directly and I will personally make sure we have a Loan Agent give you a call as soon as possible, if you haven't heard from someone already this morning. Thank you so much for your interest in doing business with Owning. I look forward to helping in any way I can. Sincerely, Angela Roque VP of Customer Success angela.roque@rate.com
My husband and I refinanced with Owning last year. I have been receiving this persistent letter of collection from the Loan Store months back. We paid all the fees, and to our surprise, we are charged again for something we do not have a clue about. Honestly, we do not have a single record of missing a mortgage payment in the past 26 years of owning a property. I tried contacting the agent who facilitated our loan but she left the company. I also emailed the Owning Loan officer the last time I received this letter but to... read more
Business response:
Dear Elaine. First I would like to apologize that you have run into issues with The Loan Store. Unfortunately, we sold your loan to The Loan Store and this needs to be corrected with The Loan Store. I understand that you have been working with our Customer Success Lead, who has offered to call The Loan Store with you to help with the situation. Our Customer Success Lead has emailed you today and we are awaiting your response, as we are more than happy to conduct a conference call and step in to help in any way we can with ... read more
Frequently asked questions about Owning
How is Owning rated?
Owning has a 4.8 star rating with 2,284 reviews.
When is Owning open?
Owning is closed now. It will open at 8:00 a.m.