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Owning
- Mortgage Lenders
- Chicago, IL
About this business
Location details
3940 N Ravenswood Ave, Chicago, IL, 60613, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Some of the worst customer service I've ever experienced with a home mortgage company! 1 star is not low enough.
Business response:
Dear Sergio. We are sincerely sorry about the frustrations with the delays you are experiencing. You caught us at the end of being acquired by Guaranteed Rate. Unfortunately, due to the sudden acquisition we had to go through and all associated to the transition process that comes with the acquisition, some of our employees had a few days of having no contact capabilities. We have managed to identify your information in our system and have reached out to your Loan Agent. He will be giving you a call as soon as possible. P... read more
Owning now has the same good reviews as before. Apparently last year when owning got bought by Guaranteed Rate, Owning employees were forced to use the new computer system which was bad for California (which is why a lot of the mortgage brokers and loan processors left the company). Now that Guaranteed Rate allows Owning to use the original software, the fast owning refinancing and mortgage process is back to the way it was before being bought out. this time I worked with Mortgage Broker Wesley Ogrodowicz (949) 594-5051 wesl... read more
I really wanted to work with owning. They provided information i was excited about............ Until they delayed so much my rate went up, before they locked it. Days would go by and a promised update was delayed. They don't seem to care much about the customer, broken promises, and overall uninterested in helping me(but happy to have me waiting around for any information they could provide). Finally i called to cancel my application, and was told they already closed it on me, but didn't let me know and told me i had lon... read more
Business response:
Hello Sean, I am so sorry to hear about the poor customer service and lack of communication you have experienced. Our Customer Success team would like to get a full statement of the experience you have had. Please email me directly at angela.roque@rate.com , so that we can schedule a time for a call with you. We hope to hear back from you so we can help as soon as possible. Sincerely, Angela Roque VP of Customer Success
I really wanted to like this lender but dealing with them was a nightmere. I ended up walking away after even my file was conditionally approved after few months. There is a big communication disconnect between loan officer and underwriter. Loan officer and processor does not know how to communicate or understand what underwriter was saying. I am small business owner. I had K1 and S corp and they do not know how to handle it. I had an impression it was his first deal for small business owner. Even I felt that, I proceeded. ... read more
Business response:
Dear YM. First and foremost, we would like to thank you for choosing to work with Owning. We truly appreciate your business. We are sincerely sorry to hear about the frustrations you are having. I would like to step in to help by first setting up a call to connect with, so we can locate your loan application and once we do that, I will personally connect with the Team Production Manager, so that we can help in any way to resolve any issues you are facing. Please feel free to reach out to me directly to set up a time to c... read more
If you are self employed, do not bother trying to refinance with Owning.com. They advertise an attractive rate but good luck getting it. I have a 780 FICO, make 550k a year, liquid for 3mm and they declined my refinance. I was refinancing a home worth 1.4mm with a 280k existing mortgage. The worst part of the who process was it took them two months to tell me no. I sent the exact same underwriting to another lender and was approved in two days. These guys don't know what they are doing.
Business response:
Hello Shawn B, I am so sorry to hear about your experience with us at Owning Corporation. We strive to provide excellent service and response rate to all who inquire about a potential loan with us. Please email me directly at angela.roque@rate.com and I will be sure to set up a time to connect with you over a call to discuss your experience with you in more detail. We hope to hear back from you soon. Thank you for taking time to express your concerns. Sincerely, Angela Roque VP of Customer Success
We had heard great things about Owning and constantly hear commercials for how great their rates are. We had two different friends that used Owning to refinance their houses at the same time as us per our recommendation. They were done with the whole process in about two weeks. For us, it took over two months. In the beginning, they would call multiple times a day while you were at work. Hounding us down. Once we started the process, we were the ones that had to do all the work to push the process along. Multiple credit chec... read more
With the new owners Guaranteed Rate, it has already become a nightmare. My first refi with owning was a great experience, the new owners are terrible. Beware!!
Business response:
Dear Tom M. We are sorry to hear that you have had a negative experience. I would really like to step in and help in any way I can. Regardless of what stage you are at with the process, we would like the opportunity to speak with you and gather more information regarding your overall experience and understand fully where things went wrong this time round. Please feel free to email me directly to schedule a call at angela.roque@rate.com. Thank you for taking time to share your experience and I look forward to connecting wit... read more
Recently tried them out for a 2nd time in 3 years. Remembered why I didn't use them the last time. Good luck having them answer most of your questions, seems like if you don't commit to them right away they don't want to bother answering any more of your questions. Also the lowest advertised rates are only if you pay high points.
Business response:
Hello Angel, I am so sorry to hear about the poor customer service and lack of communication. Our Customer Success team would like to get a full statement of your experience from our production team. Please email me directly at angela.roque@rate.com. We hope to hear back from you soon, so we can help. Thank you for taking time to express your concerns. Sincerely, Angela Roque VP of Customer Success
Good luck trying to reach someone. I called three times and waited for over 20 minutes on hold(after the recording said zero minutes wait time) finally hung up. I filled out the form online to have someone contact me, someone did email me back and I asked her to have someone call me and still did not get a call back. Shouldn't be this difficult to talk to someone.Taking my business somewhere else.
Business response:
Dear Marvin. We are sorry you have not had any success getting through to a Loan Agent. Please feel free to reach out to me directly at angela.roque@rate.com and I will get you connected to someone immediately. Thank you for reaching out to us and extending this opportunity to win your business. We are looking forward to working with you soon! Sincerely, Angela Roque VP of Customer Success angela.roque@rate.com
Frequently asked questions about Owning
How is Owning rated?
Owning has a 4.8 star rating with 2,284 reviews.
When is Owning open?
Owning is closed now. It will open at 8:00 a.m.