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Patient Experience
- Englewood, CO
About this business
Background and Mission Statement Since 1996, Zynex Medical has been a leading provider of relief for patients with functional disability through the creation, distribution and marketing of the highest quality electrotherapy products available today. Zynex Medical continually strives to uphold its mission to improve the quality of life of patients suffering from debilitating pain or illness by providing the highest technology and service standards in the electrotherapy industry.
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The initial phone call, and then my call back days later with a few questions, were quite painless - I say that as a person who loathes using a phone under any circumstances. The lady who answered my phone call was friendly and helpful, and the man who answered my technical support question was friendly, helpful, and thorough. I wish I got this sort of response from other businesses.
Business response:
Patient, thank you so much for taking the time to share your experience. We strive to provide excellent customer service and are pleased to hear we were able to help you. Please don't hesitate to contact us if there is anything more we can do for you.
You did great.
Business response:
Patient, thank you so much for taking the time to share your experience. We strive to provide excellent customer service and are pleased to hear we were able to help you. Please don't hesitate to contact us if there is anything more we can do for you.
It was good
Business response:
Thank you for your message. You may also contact us at 800-495-6670 6a-6p MT or at patientsupport@zynex.com. Regards.
I have real bad back pain ,,the pain was so bad it woke me up at night. But thanks to Zynex,, I had a good night sleep ,,,I still have a little difficulty at times,,but it is better,,so thank you
The process was a speedy one. The people that I talked to were extremely helpful. Overall, my experience has been a great one!
Business response:
Hi, Victoria. We appreciate the kind words and are glad we could provide you with a positive experience!
Received TENS unit in a flash and also additional supplies. Very nice employee I spoke with on the phone who was helpful and courteous. Thank You!
Very happy with service and with the unit mailed to me! Easy to use! Great Company!
Business response:
Thank you so much for your feedback Donna! We are committed to providing essential pain relief and quality care to our patients. We appreciate you letting us know that you were satisfied with our product and customer service. Please don't hesitate to contact us if there anything more we can do for you.
Experience was great the only thing that it wasn’t approved by insurance first then sending the machine and accessories. I think it should be approved by insurance and then send everything out! But overall very fast with the process in sending the machine and accessories.
Thank you for wanting to help
Frequently asked questions about Patient Experience
How is Patient Experience rated?
Patient Experience has a 4.9 star rating with 136 reviews.
When is Patient Experience open?
Patient Experience is open now. It will close at 8:00 p.m.