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Patio Enclosures Roll up
About this business
Location details
12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Buyer Beware. Make sure any issue with installed product is fully addressed within the year following installation or any follow up service charge is exorbitant. Late July 2025, we had an issue with water leaking into our Patio Enclosure thru the frame around the door window. We called the service department and was told a service call was $450. I asked what they would do for $450 because I also had 2 screens on that same side of the enclosure that I have never been able to remove although mentioning it to various Great ****... read more
I contacted Great day improvements after the screen door not working properly after two months of the installation. I have been addressing the complaint thru emails with no response. Calls to the *** does not get returned. Very frustrated on the customer support service.
Business response:
Thank you for bringing this to our attention. We regret the frustration this has caused and recognize the importance of timely communication and follow-up. Our team will be reaching out to you directly to schedule a service visit and address the screen door issue. We appreciate the opportunity to review this matter and work toward a proper resolution.- The Great Day Improvements Team
No follow thru from any personel. My project for the most part was done at the end of Sept. 2025 after being promised completion of July. Great day was trying to collect the last $6k, i was holding off to be sure the roof did not leak. My concern was due to them sealing the roof in the rain. But the office guaranteed me that if there was a problem, to call and they would send someone out. When I called for roof repair (go figure), the girl taking the call, twice was laughing about it. She is no longer with the *** I finally ... read more
Business response:
We understand your frustration and apologize for the ongoing difficulties with your roof. Our team is actively working to schedule the original installer to return and resolve the issue. We acknowledge the delays and the miscommunication you experienced, and we are committed to ensuring the repair is completed properly. Your concerns are being addressed, and we appreciate your patience as we work to correct the situation. Thank you.- The Great Day Improvements Team
Great day and their patio enclosures is a corrupt business. They do not stand behind their products warranty. Tried for over one year to get a repair for their stanek sliding glass door (lifetime warranty). They never answer the phone and never call back. ***** this business at all cost!
Business response:
We regret that this situation has caused frustration. Our team spoke with you to explain the warranty coverage and the reason for the service call charge, which covers labor for service on a 2016 installation. The parts themselves are provided under warranty at no cost. A service appointment was scheduled for early December, and we attempted to clarify the payment process, but the conversation ended before resolution. We remain committed to honoring our warranty and completing necessary repairs professionally.- The Great Day... read more
We signed a contract on 8.16.2025 and what we were promised first of all is not what our warranty states and they put us in a loan and we have nothing to show for it and they will not return our call. I have been trying to get ahold of them because we have a locan that shouldn't have started and now I'm stuck trying to get someone to call me back! This place is a scam!!!!dont do ot
Business response:
We understand how frustrating this experience has felt, and we take your concerns seriously. Several issues complicated the start of your project, including a funding hold, a permit denial tied to an unpermitted existing deck, and questions regarding the *********** keep the project moving, our team worked with the lender to clear the funding issue, engaged our engineer to provide the documentation required by the county, and secured approval for the warranty you were expecting. Your project has been fully measured, released... read more
This company makes a ton of promises without actually providing any product. They take a down payment then expect you to get so frustrated with the process that you cancel the contract and then they refuse to give back your deposit. Its a complete scam of a company.
Business response:
We have been in communication with the family multiple times since they signed their contract. During the review process, it became clear that the project design would require several revisions in order to meet the communitys permitting requirements. ************* is known for a particularly lengthy and complex permitting process, often taking 1012 months due to multiple board reviews and design adjustments. Throughout this process, we provided guidance and updates to the homeowners regarding potential design changes, costs,... read more
Love the room, but service is horrible! Our roof is leaking in multiple places and a window seal has failed. I reached out starting in June 2025. Finally after leaving several messages at different numbers, I received a text on 1 August stating that they were 6 plus weeks out and we were placed on the schedule. We are currently at 12 weeks and I am back where I started. No replies from text or phone messages. Do not recommend! I am only giving them 1 star because it wont allow me to give them ZERO which is what this company ... read more
Business response:
We sincerely apologize for the delays and understand your frustration. Our service department is currently experiencing extreme staffing shortages, which has unfortunately extended response and repair times. We recognize this is not the experience you expected, and we are committed to getting your roof and window issues resolved as quickly as possible. Your patience is appreciated as we work through the backlog. Thank you.- The Great Day Improvements Team
After requesting more than half of the Job installation money as deposit, took them more than three months to complete the job. After many complaints about the poor quality of the job, they finally sent someone to finish it. Our complaints were ignored for months. They never addressed them. I thought they were sending a supervisor to inspect the poor job done but it never happened. I kept ignoring their bill and even called the office again. Left messages and sent emails. Of course they waited a whole year to take action kno... read more
Business response:
Your project was completed over a year ago, and we do not have any record of service concerns being reported to our office during that time. We understand from your review that you may have some unresolved issues, so our Field Supervisor will be reaching out directly to discuss them with you. At the same time, please note that your account remains past due, and we will continue efforts to collect the outstanding balance. Thank you.- The Patio Enclosures Team
DO NOT BUY FROM THEM!!! A family member of mine bought windows and had them installed! They are horrible and they done a lot of damage to her trim around the windows with alot more damage! I do not recommend! She has contacted them and they do not wish to fix their mess up! She needs her money back! I have hundreds of pics but obviously you cant post pics with your review!!!
Business response:
We have been trying to reach your family member via phone and email. We are confused by this because she signed off on a punch list in June. If she had more concerns we would have addressed them. Thank you.- The Great Day Improvements Team
Frequently asked questions about Patio Enclosures Roll up
How is Patio Enclosures Roll up rated?
Patio Enclosures Roll up has a 4.6 star rating with 8,022 reviews.
When is Patio Enclosures Roll up open?
Patio Enclosures Roll up is closed now. It will open at 9:00 a.m.