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Patio Enclosures Sunrooms
- Patio Enclosures
- Charlotte, NC
About this business
Location details
3101 Yorkmont Rd, Ste 300, Charlotte, NC, 28208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
WOULD NOT RECOMEND STARTED THIS PRODJECT IN MARCH AND STILL NOT COMPLETE .
Business response:
We understand your frustration with how long this has taken. Your installation was completed last month as outlined in your contract. When you requested the * wall be updated to match the A wall, we agreed on the upgrade and the associated cost, which required ordering new material. All current units are installed, fully functioning, and looking good. The remaining materials are expected at the end of the month, and well work with you directly to schedule the final installation as soon as they arrive. Thank you.- The Great D... read more
I made a huge mistake using this company. It's been over a year. I paid for 15 windows and am still waiting for 2 sashes for one of the windows, promised me by **** ******. ******* ******* is supposed to be area supervisor. NEVER returned my calls or emails. ONLY time I got her to respond is when I stopped payments; then I got excuses about her medical ************* crew would come late and leave early because one of the guys had to take his child back and forth to school, so 3-4 work days. 3 day job took 3 weeks. Last time ... read more
Business response:
We regret to hear of your dissatisfaction and the challenges you have described. Our records show that our team has been reaching out to you daily in an effort to resolve the remaining sash issue, but we have not yet received a return call. We remain committed to completing this matter and respectfully ask that you return our outreach at your earliest convenience so we may bring this project to a close. Thank you.- The Great Day Improvements Team
I have contacted Patio Enclosures (Great Day Improvements) 5 times, 3 phone calls and twice by using their website service form. No response from 2 of those and the 3 times they did respond, they told me someone would be contacting me in 1-2 business days. I was never contacted. I have a 22 year old 3 season wall installed by Patio Enclosures, the sliding patio door no longer opens easily and I was asking them if they could fix the door. the 3rd time I called, I even told them they could answer me with a simple yes or no. I ... read more
I worked with Great Day Improvements on a quote for a project under their Patio Enclosures umbrella. They were 1 of 5 quotes I received for my project. They were the only company to send a pushy salesman to my home, rather than an experienced contractor, and their quote came in at more than $100,000 over the other quotes we'd received. I mentioned to the salesman, *** ********, multiple times that this would need to be reviewed by my husband before decisions were made, but he continued to try and pressure me to sign anyway. ... read more
Business response:
Thank you for sharing your experience. We regret that your interaction with our representative did not meet the professional standards we uphold. Your feedback regarding the sales approach and pricing will be carefully reviewed to ensure improvements are made. We appreciate your time and will work to address these concerns moving forward.- The Great Day Improvements Team
Not order we placed. Forced upon us. More than 10 months have expired since placing order. Last delivery date was 7/7/25- no one showed and it has been 14 days since we heard from anyone. They are very difficult to deal with. No contact to advise of pending delays.
Business response:
Weve spoken with you recently and understand youre ready to move forward with your project. We now have all the documents we need, and once you reactivate your GS account, well remove the hold. Youll also be signing a Hold Harmless for your HOA; while you dont believe their approval is needed, wed like to have it on file since it was one of the reasons for the project delay.- The Great Day Improvements Team
The local company is horrible at customer service 10 months later and I am still trying to get items fixed. During construction my house was flooded and still waiting on proper repairs of paint and ceiling. Still need doors and windows fixed. Company is horrible at warranty items
Business response:
Thank you for your feedback. We understand your concerns and want to clarify that our team was on-site Friday 7/11/25 to complete the agreed-upon corrections. At that time, you expressed satisfaction with the work completed.Weve since spoken with you again regarding a few remaining adjustments, and were already coordinating a return visit to take care of those as quickly as possible. We remain committed to completing everything to your satisfaction and appreciate your continued communication.- The Great Day Improvements Team
I had a pool enclosure installed and ran into an issue with payment because of my insurance company and had the claim go into litigation. I was very transparent with my contractor who subcontracted the enclosure to Great day which was also informed of the situation. They still put a lien on my house and then after I paid them it took them 4 months to release the lien. They never provided me with any paperwork about my warranty or anything. After install there are two beams that are not flush with one another. I reached out t... read more
Business response:
With the name provided on this BBB review I am not finding you as a customer in our family of brands. If you are leaving this review on behalf of someone, please email ********************************** with their information. Customer satisfaction is one of our top priorities and we would be more than happy to look into this matter. Thank you. - The Great Day Improvements Team
I had an $18k patio enclosure built. I've had several issues and always have a very difficult time getting someone on the phone to make a service call. I recently had a panel become exposed which shouldn't have happened and finally had someone come out. We noticed other issues which may explain the leaks I started recently experiencing. The service tech was supposed to come back because he didn't have the parts. However, I've called several times to see if he's going to come out and I think he blocked my number. As usual, I'... read more
Business response:
Thank you for bringing this to our attention. We're very sorry to hear about the continued frustration you've experienced and understand how disappointing this has been.We are actively reaching out to coordinate the necessary service and ensure these concerns are properly addressed. A team member will be in touch directly to confirm next steps and provide scheduling details. We appreciate your patience and the opportunity to make this right.- The Great Day Improvements Team
Poor communication with customer and apparently suppliers. Parts ordered, arrive with incorrect measurements. Customer is unaware until days before install, and project gets stalled for several more weeks. Contract was signed in February 2025 an in late June 2025, project is not complete.
Business response:
Thank you for your feedback. We understand your frustration and truly regret the delays and miscommunication that occurred. Our Regional Manager personally spoke with you and we appreciate your willingness to move forward with the agreed next steps. Our Chicago team is actively working to resolve the remaining issue with the transom as quickly as possible. We’re committed to seeing this through to your satisfaction and appreciate your continued patience as we bring your project to completion. - The Great Day Improvements Tea... read more
Frequently asked questions about Patio Enclosures Sunrooms
How is Patio Enclosures Sunrooms rated?
Patio Enclosures Sunrooms has a 4.3 star rating with 775 reviews.
When is Patio Enclosures Sunrooms open?
Patio Enclosures Sunrooms is closed now. It will open at 9:00 a.m.