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Patio Enclosures Sunrooms
- Patio Enclosures
- Charlotte, NC
About this business
Location details
3101 Yorkmont Rd, Ste 300, Charlotte, NC, 28208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
I recently had a sun room installed by Patio Enclosures and completely wished I had not chosen them for the job. The experience was far from satisfactory. The craftsmanship was subpar, with uneven seams, shoddy framing and a lack of attention to detail. It is clear that poor planning played a role- measurements were off from the start so they had to redo the entire space, and even then, there were mistakes made from the original design promised. They did not fully complete the job and never returned to finish some missing de... read more
Business response:
We sincerely regret that your experience has not met expectations. We acknowledge the challenges with your project and are actively working to resolve the remaining issues. Our team will be in *********** the week of the 24th, and we will ensure that the necessary corrections, including the screen reroll and installation of remaining screws, are completed properly. We appreciate your patience and will do everything we can to make this right.- The Great Day Improvements Team
**************** is definitely lacking. I had to call them every step of the way. Emails were not answered in a timely manner or outright ignored. The project was pretty simple. Increase the size of my original concrete patio and screen it in. I was told that it would take 5-6 months to complete. This is month number 9 and its still not completed. I could not get an invoice from them as they have sub-contracted out portions of the project. To date I have not received an invoice that explains how much of the funding has been ... read more
Business response:
We sincerely apologize for any inconvenience caused by the delays in completing your project. We understand that timely completion is crucial, and we regret that we fell short of your expectations on this occasion. We are committed to delivering projects promptly and efficiently. Despite the setbacks, we want to assure you that we stand behind the quality of our finished product. Your screen door has arrived and we will be reaching out a time to install. Thank you.- The Great Day Improvements Team
*******************, f/k/a ******************************************, Great Day Improvements, LLC d/b/a ********* Custom Contracting, et al, was a defendant in a 2021 lawsuit in ************, *******, due to a failed patio installation. They lost the case, resulting in a summary judgment against them in April 2021. As of February 2025, a garnishment is on record to collect on the judgment.
Business response:
We regret that your experience did not meet your expectations, and we want to clarify the facts regarding your *********** chose to hire your own concrete contractor rather than use our services. As a courtesy, we included the concrete portion under our permit and provided engineering plans to ensure compliance with code requirements. Unfortunately, your contractor did not follow these plans and made several critical errors, including:Pouring concrete into setback lines, which violated zoning regulations.Failing to build the... read more
My Aluminum patio cover turned out to be Aluminum foil covered Styrofoam. I could have had a whole building built for half the price. Totally over priced. The company has refused to give me an itemized invoice to explain the aceptionaly high price. Buyers beware.
Business response:
We understand your concerns regarding the price and are sorry to hear that you feel this way. As discussed during the installation, we take great pride in the quality of our materials and craftsmanship. We strive to ensure our customers are fully satisfied with both the product and the installation. Thank you.- The Great Day Improvements Team
I DO NOT recommend Patio Enclosures. They made the wrong windows twice because they didnt follow the contract. The project was delayed and I got no response from the sales *** or the Project Manager when I sent an email outlining the multiple issues which included delays, mistakes in manufacturing and billing. Their mistakes caused delays past what in the contract. However, they were expensive and very prompt in billing.
Business response:
We sincerely regret the issues you experienced during your project and understand your frustration with the delays. Despite the manufacturing errors, the room remained functional while we worked to correct them. Regarding billing, we acknowledged the error, promptly offered to reverse the charge, and proceeded as agreed. We appreciate your patience throughout the process and will use your feedback to improve communication moving forward.- The Great Day Improvements Team
We are at over 18 months post contract and Great Day has still not broken ground on my patio project. There were definitely delays for meeting city code but I did all the other work and preparation for meeting code over 8 months ago and I am still waiting for Great Day to set a date and break ground. Consumers need to be protected with the time value of money being taken into account.
Business response:
We truly understand your frustration with the delays and sincerely apologize for the extended timeline. Weve been working closely with you through each step, and while the permitting process took longer than expected, a significant portion of that time was due to the necessary replacement of your egress window, which had to be completed before we could move forward. ****** has been in regular communication with you, and we're now entering the final stages. Were excited that were getting closer to completing your project, and... read more
Run as fast as you can away from this company. They sub out the job to local contractors and mark everything up. You will NOT receive a fair rate on the project. They give you an option to finance without checking your credit score at a stupid rate of like 9%. They make up numbers push people in making deals with arbitration clauses. Most of these reviews are fake. They say they make all the product...they do not. I wish I could say they have good intentions, and care about the product. They care about stealing your money. I... read more
Overall, what a disappointment!The good: The salesman was excellent, easy to work with and I don't feel we were pressured in any way. He did spend a lot of time with us and I though explained things well. The finished product is fine too, we do like it and it's a nice upgrade.The bad: Where to begin? First the customer advocate was difficult to work with. Several times we were contacted with information only to have it be in accurate such as material will be in this day and it wasn't and work to start on this day, which it w... read more
Business response:
Thank you for providing such detailed feedback. While were glad to hear you were pleased with our salesperson's professionalism and the finished products appearance, we sincerely apologize for the frustrations and issues you encountered during the process. The challenges with communication, scheduling, and installation quality are not in line with our standards. Our Regional Manager has reached out to you to discuss your concerns but has been unable to connect with you. Thank you for reaching out, we use every review as a wa... read more
Big problem. Sunroom has been great, except the door out to the porch. It needs an adjustment as it doesnt latch and is very hard to open. It should not be a big operation for them. The problem is that all my attempts to contact them have been completely ignored, even to the point where the only time Ive been able to talk to someone in customer service, in the middle of my calm explanation, I was hung up on.Evidently, they dont stand behind their work!
Business response:
Thank you for sharing your concerns. We sincerely apologize for the issues youve experienced with your door and the difficulty in reaching our team. Our Installation Supervisor has been trying to contact you to address this matter, and we encourage you to return their calls so we can resolve it promptly. Ensuring your satisfaction is our priority, and we are committed to making this right.- The Great Day Improvements Team
Frequently asked questions about Patio Enclosures Sunrooms
How is Patio Enclosures Sunrooms rated?
Patio Enclosures Sunrooms has a 4.3 star rating with 775 reviews.
When is Patio Enclosures Sunrooms open?
Patio Enclosures Sunrooms is closed now. It will open at 9:00 a.m.