This profile has been claimed by the business owner or representative.
Patio Enclosures Sunrooms
- Patio Enclosures
- Charlotte, NC
About this business
Location details
3101 Yorkmont Rd, Ste 300, Charlotte, NC, 28208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
Not reliable, delay after delay with idiotic excuses, untruthful promises. Do not do business with this maze of numerous companies find a good local independent contractor. It's been 6 months for 3 windows and 2 storm doors. Still not done and just $24,000 later, not worth the time or money
We had Patio Enclosures replace our screened lanai. This was a total of $15,000. When the work was completed, there were issues that had not been taken care of. Quality issues. Downspout will not work because the hole is not cut in the gutters. Things were not provided as a part of the room as per the agreement. Cannot get anybody to respond to these issues and they will not follow through. One of the worst companies I have ever dealt with in 60 years. I have repeatedly reached out to them to try and get them to fix these is... read more
Is there a zero star review? We have been in limbo with this company since the beginning of this year. We contracted them in April of this year and they said our CAD drawings would be done in 2 weeks. No calls and several weeks later an we had left numerous messages and was unable to get anyone to call us back. In fact, their number often goes in a loop where you can hit any option and it just frustratingly goes back to the beginning. The only way we are ever able to get anyone live is by calling another Great Day Improvemen... read more
Business response:
We sincerely apologize for any dissatisfaction you experienced with our services. We strive to provide the highest level of service to our valued customers, and it appears that we fell short of your expectations on this occasion. Our records indicate we cancelled your contract on 8/15/24 and refunded you as we could not build your project due to the *** needs. Thank you.- The Great Day Improvements Team
Spoke with *** at Home Show asking if they installed windows on a manufactured home, *** said they do not. However, before I could get 10 steps away another *** stated they do work on manufactured home. Took my information setting an appt, with a promise of Buy 2 -2 free and 40% discount ********** came for appt. received call to confirm 11am when it was set for 12. As 11 am did not work rescheduled for following day at 2pm. Received another call to confirm appt stating a different time, told her it's 2 pm. Later another cal... read more
While we love our sunroom always so disappointed at businesses standing behind product. ***** warranty on window lock mech. Company charges ****** for service call. So sad....they consider that a reasonable chg to repair something that should not malfunction in that short time span. Businesses.....support your product!!!
Business response:
We understand it can be frustrating to learn that a service call would cost additional but as stated in the contract you signed, there are costs that are accumulated during service that are not covered under warranty. For 2 years there is no charge for labor/service fee. After 2 years a service call fee is applicable. We apologize for any confusion.- The Great Day Improvements Team
My husband and I purchased Stanek Windows for our home 30 years ago with the caviat of a lifetime warranty which would be transferable to a new buyer of our home for 10 years from transfer. Great Day acquired Stanek In 2013. We are selling our home so I called to see what needs to be done in order to put the transfer in place for the new owners. I was told by the great day representative that upon acquiring Stanek that Great Day made the decision not to honor warranties. That is such crappy business practice. To say I'm appa... read more
We started this on 7/27/24 and it was not "completed" until 09/14/24. I was told by **** ******* that it would be a 2 day job. So in this conversation with **** we went into long detailed talks about the doors. I told him we wanted French doors that I absolutely didn't want sliding doors. He took measurements we explained that my decking for my pool is slanted and took him out to show it. We told him they would have to make sure that there was no leaking because rain pools there. He assured us that he could do these doors, n... read more
Business response:
We sincerely apologize for the challenges and frustrations you experienced during your project. Its clear that our execution did not meet expectations, and we regret the inconvenience caused. To address your concerns, we are sending our Installation Manager and Field Supervisor out to review the door youre not satisfied with and discuss potential solutions. Our goal is to resolve all product and job-specific issues to ensure your space meets the standards you deserve. We appreciate your patience and understanding as we work ... read more
The contract between myself and Patio Enclosures/Great Day Improvements was never completed by Patio Enclosures/Great Day Improvements.There are three (3) parts to the contract that were not finished and/or parts to be furnished.Numerous emails, texts, and now letters have been sent to these two companies and the above three items have not been remedied therefore the contract has not been completed. The contract has been broken, violated by Patio Enclosures/Great Day Improvements.GreenSky creditor are a member of this agreem... read more
Business response:
We apologize for any inconvenience caused by the incomplete items on your project. Your satisfaction is important to us, and were committed to addressing these outstanding concerns. We understand the importance of fulfilling our contractual commitments and will work to resolve these issues promptly. Our records indicate we have an appointment set up next week to address any problems that you are having. Thank you.- The Great Day Improvements Team
Its been a nightmare from the first day of arriving to job site. No communication between contractors and customer. Continues to have excuses for not preforming what is approved by contract. They have 3rd party contractors that dont even communicate between themselves which in turn covered up electrical wiring without rough in inspection now they have to do a tear out of the ceiling. Its been 8 months since signing contract and still its incomplete. I do not approve of this company.
Business response:
We sincerely apologize for any inconvenience caused by the delays in completing your project. We understand that timely completion is crucial, and we regret that we fell short of your expectations on this occasion. We are committed to delivering projects promptly and efficiently. We understand the frustration regarding the inspection scheduling. Our Installation Supervisor is actively following up with the building department to clarify the situation and ensure everything is resolved. We value your feedback and will use it a... read more
Frequently asked questions about Patio Enclosures Sunrooms
How is Patio Enclosures Sunrooms rated?
Patio Enclosures Sunrooms has a 4.3 star rating with 775 reviews.
When is Patio Enclosures Sunrooms open?
Patio Enclosures Sunrooms is closed now. It will open at 9:00 a.m.