This profile has been claimed by the business owner or representative.
Patio Enclosures Sunrooms
- Patio Enclosures
- Charlotte, NC
About this business
Location details
3101 Yorkmont Rd, Ste 300, Charlotte, NC, 28208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
I have been waiting for 13 months for Patio Enclosures to START the job at my house. It is one rationale after the other. They state it is engineering or permits, architectural modifications, etc. A mall could have been built by now. Plus, the communication on what is happening is awful. I have contact The City planning **** several times to clarify things, hoping to move things along. My City Council Member and planning staff assure me the issue is with Patio Enclosures. My project is multi-room with a full solarium. I call... read more
Business response:
Thank you for sharing your concerns. We understand how frustrating delays can be and appreciate the opportunity to speak with you on 6/10 to address the situation. As discussed, the tree protection survey was completed and submitted to the permitting department yesterday. Were now in the final stages of the approval process and will move forward with ordering materials and scheduling installation as soon as the permit is issued.We recognize the importance of clear communication and are committed to improving that going forwa... read more
So disappointed in this company. We have leaks from the get go. I had to call many times to get a response. It took several weeks for them to come back out to fix the leaks. However the worker left saying not to check for leaks for a few days because he used cement in one area. A few days later we checked for leaks and we still have leaks. Also, two of our screens were creased. There is no product management checking before sending out or the guys that build it are not careful. They fixed the screens except one of them that ... read more
Business response:
Were truly sorry to hear about your experience and understand your concerns. We want to assure you that we take this seriously and are committed to making it right. Our team was out on 5/31/25 to address the leak and perform a water test, and were returning again to ensure the issue has been fully resolved and no further leaks remain. Were also working to address the screen and frame concerns to your satisfaction. Thank you for your patience as we follow through.-The Great Day Improvements Team
Im disappointed with the lack of communication from this company. Subcontracted installers showed without notification. I made them come back with notification first. Install 6 March 2025. Contractors spoke NO English, there was no interpreter. Knowingly installed window with broken seal, two torn screens and installed the door improperly, made numerous holes for the pneumatic door closer. Inspector ***** agreed items needed to be reordered and replaced. He left no contact information. I called two weeks later leaving a numb... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the delays, miscommunication, and the frustration this situation has caused. This is far from the level of service we aim to provide, and we understand how disappointing this process has beenespecially after placing your trust in ***** clarify, the master frames for your windows were inadvertently left off the original reorder and were reordered correctly on May 20, 2025. They are scheduled to arrive in June. While this doesn't undo the inconv... read more
Don't waste your money on this company!! They completed my project approximately 2 months ago. I will say the installers did a great job. However, there was a defect on one of my sliding doors that I was told would be fixed. TWO MONTHS LATER!!! nothing has been done about this issue. I have tried calling, leaving emails with ****, left a text message with ***** (alleged customer feedback person) and have heard nothing, they keep ghosting me!! this company is a joke, very poor customer service for the price you pay...take you... read more
Business response:
We're truly sorry for the delay and frustration you've experienced. While we're glad to hear the installation itself met expectations, we understand how disappointing it is to wait this long for a resolution. We do have a service visit scheduled for next week and are committed to making things right. Your concerns are valid, and we appreciate your patience as we work to address them.- The Great Day Improvements Team
Where do I start? Overpriced. Delayed installation. Ordered in April, they installed in December after failing to deliver the correct materials THREE times. Three deliveries of windows that were the wrong size, one in June, one in September, and one in December. They started the second installation by cutting screens and leaving them for three months before returning. Even then, there was a screen the incorrect size, left busted trim, and one window that won't slide. It's now April, and they have yet to finish this job. Mean... read more
Business response:
Thank you for sharing your experiencewe understand your frustration and sincerely apologize for the repeated delays and missteps youve encountered. **** spoke with you on April 15, and were currently awaiting the replacement screen, which should arrive in early May. Were committed to completing your project properly and will continue working to resolve the remaining issues as quickly as possible.- The Great Day Improvements Team
I had a two-hour consultation with Patio Enclosures for a 14x20 four-season sunroom and was quoted an unbelievable $291,000. I’ve since shared the quote with multiple contractors and real estate professionals—every single one was shocked by how inflated the price was. There was nothing in the design or materials presented that justified this cost. I left the appointment feeling like my time was completely wasted, and I question the transparency and fairness of their pricing. If you’re considering Patio Enclosures, I highly r... read more
One of the worse experiences I've had with a business. We signed a contract for an Enclosure in Dec 2024, we were told the install would happen in Feb2025. The instill team came out with the wrong glass but installed it anyone and one large piece of glass was missing so they installed a big piece of plastic which allows water to leak into the Sunroom. Then we were told the new glass would be installed Apr 2025 and we received a call saying they would arrive on the 3rd around 10am. No one showed up and every number I would ca... read more
Business response:
We sincerely apologize for the frustration this has caused. You're absolutely right to expect better communication and follow-through. Unfortunately, we did not notify you when the replacement glass failed to arrive as scheduled last week, and that was a miss on our part. We now expect the remaining glass to be in our warehouse this week, and we'll reach out to schedule installation. We've also addressed this internally with management and will be working closely with our new operations administrator to ensure issues like th... read more
My experience with patio Enclosure has been the worst experience i had with a business. We payed for them to come close our nation since October of 2024 now we on April 2025 we still haven't get anything done. Communication is ****, very unprofessional. All i want at this point is my refund.
Business response:
We understand your frustration, and we appreciate your willingness to go over the situation in detail. It sounds like the main obstacle right now is getting the necessary documentation and clarity for your ***. Once we receive everything from both the *** and ****, well review it thoroughly to determine the best next steps. ***** is now your point of contact and is here to guide you through the process. - The Great Day Improvements Team
Got a design and a quote from Patio Enclosures *************** of Great Day). They required a down payment of 1/3 total cost. After three weeks, Patio Enclosures informed me that they could not build as designed and offered an alternate design for our enclosure. We do not care for the redesign and cancelled our order. Patio Enclosures has not refunded all of our deposit and says they are not going to, because of the three-day buyers remorse clause in the contract. However, we ace cancelling because of the design change sugge... read more
Business response:
We understand your frustration regarding the cancellation of your project. While we regret that the original design could not be built as initially planned, we did offer a modified solution to move forward. When that option was declined, we informed you that canceling at that stage would result in a partial retention of the deposit, as outlined in the contract. We have reviewed this matter thoroughly, and both our team and ******** have determined that we acted in accordance with the agreed terms. We appreciate your feedback... read more
Frequently asked questions about Patio Enclosures Sunrooms
How is Patio Enclosures Sunrooms rated?
Patio Enclosures Sunrooms has a 4.3 star rating with 775 reviews.
When is Patio Enclosures Sunrooms open?
Patio Enclosures Sunrooms is closed now. It will open at 9:00 a.m.