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Patio Enclosures Sunrooms
- Patio Enclosures
- Charlotte, NC
About this business
Location details
3101 Yorkmont Rd, Ste 300, Charlotte, NC, 28208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
An integral part of our contract with Great Day Improvement (GDI) to install a Sunroom was to obtain the required permit. From May 2024 to-date no work was ever started and they never applied for the permit. A permit is required in the state that we reside. We were charged a specific fee during consultation for the same. The Managers at *** apparently are too busy to talk to their clients. Days, weeks and months go by stalling, and queries go unanswered in its entirety and truthfully. This week we are now learning that *** '... read more
Business response:
Thank you for your feedback. We understand there may have been some confusion regarding the permitting process, particularly around the timing of when we submitted the ***** While we received the **** back from engineering on 9/20, we made efforts to keep communication open and to provide options to move the project forward, with both ****, our sales manager, and ****, our area install manager, speaking with you. Despite offering to cover the additional engineering fees, those options were also declined. We recognize this si... read more
I bought a house with an attached sunroom built by Patio Enclosures **** I Spoke with someone in service, and she said they would talk to us about repair, or replacement of the leaking roof. The person came out, Caulked not even a quarter of the roof, it leaked again immediately after being assured it would not leak. They charged my card without giving any receipts or invoices, and they will not answer any calls, or call me back after leaving a message I would not use Patio Enclosures **** again.
Business response:
We are so sorry to hear you were dissatisfied with the service you received. When you first contacted us, we explained that there would be a $250 charge to assess the issue. If the repair could be completed within an hour, the cost would remain $250. We also mentioned that since the roof is out of warranty, any additional repairs, like peel and seal, would come at an extra cost. You confirmed that you understood and wanted us to proceed within those terms. During our visit, our technician applied caulking to several areas th... read more
Patio Enclosures working with great day improvements have taken so far 7 months and still no sun room they have no problem taking thousands of dollars and everyone one you talk to has a different lie and excuse. asked several time to just return my money and they wont it now time for a Lawyer.
Business response:
We apologize for the delays and any frustration you've experienced with your sunroom project. We understand this situation has been difficult, and we take your concerns seriously. We had to pause for a mandatory inspection, and ************ is slightly behind schedule. Once it's complete, we'll move forward and finish the project. Thank you for your patience.- The Great Day Improvements Team
We encountered many issues with this company. First, we were told our sunroom would be built in a week. It was not finished for 3 1/2 months. They contract the electric to a company in ******* called ******************. The electrician showed up and did nothing for several visits, saying he could not do the job alone. He would insult the guys from Great Day, saying they didn't build it right and were terrible at their jobs. He finally shows up with a coworker. They show up at 11 am, take lunch at noon till 2 pm, and leave by... read more
Business response:
We appreciate your detailed feedback and apologize for the challenges you faced during your project. After speaking with our Installation Manager, we were not aware of any further attempts to reach us beyond the service call we performed in mid-July to address an I-beam leak. We understand the issues with the electrical work, and its true that the electrician caused damage to the screen which was replaced. This electrician is no longer working with us. We also acknowledge the delay in getting a replacement lock installed bet... read more
One week and one day ago I tried to reach out to Stanek windows concerning two of the window panes in my sun room failing. (The seals are broken on those two window panes.). Time after time I have tried to get a return call from them to send over the technicians to measure the Teo failed windows for a warranty claim, but as of today, September 27, 2024, not one employee has called back, not ONE. Winter is soon approaching and I need their help as I have no idea how to replace these window panes myself. Their lack of customer... read more
Business response:
We sincerely apologize for the inconvenience and the delay in our response. We understand the urgency of your situation, and we’re sorry for the frustration this has caused. A technician has visited your home, measured the glass, and it is currently on order. We appreciate your patience and are committed to resolving this issue promptly. Thank you. - The Great Day Improvements Team
Terrible company. Signed contract in July,2024 for a *******. Company then overcharged me significantly on the down payment by thousands of $. Took way too long to resolve. They then dropped the ball on scheduling measurements (told one date only to be told the day before that date was not properly scheduled, had to reschedule). Made a change after measurements. Long wall to have 2 eight feet doors, centered and opening in the middle with transom above. Short wall, one window with transom above. Came to install Sept 11. They... read more
Business response:
We sincerely apologize for the issues you've encountered throughout this process. Were actively working to resolve the missed change order by reordering the necessary units. We will follow up with delivery dates shortly and ensure youre kept updated every step of the way. We are fully committed to making sure the final installation matches your original specifications. We appreciate your patience and will continue to work with you until everything is completed as agreed.- The Great Day Improvements Team
***** ****** representing Patio Enclosures contracted to replace my existing patio enclosure that was damaged in a storm. Contract was signed April 10, 2024 and I still do not have a start date for demo and installation. Last email after including my attorney in the process was maybe October. I have been obviously very patient, but not any longer. I would like to be on the schedule sooner that October, or start a process of cutting my cost by 10% for each week this is delayed. And reimbursed the $400 temporary roof repair th... read more
Business response:
Thank you for taking the time to share your concerns. We sincerely apologize for the delays youve experienced with your project, and we understand how frustrating the situation has been. While October was previously mentioned as a potential timeframe, we were able to find time to start your project next week. To clarify, ****** reviews are managed by ******, and we cannot remove them ourselves. We value all feedback, whether positive or critical, and use it to improve our services.- The Great Day Improvements Team
We contracted with *** on closures of ********************* in May and our install was completed around July 18. Our salesman was *****. From start to finish it was nothing but pain to rest heartache stress and depression. Not only did he feed us the story about good discounts, but there was also a free cruise or condo vacation included. We notified the office and let them know we wanted the cruise and now were getting the runaround. But will get back to that. ***** came and did his measurements talking constantly turned in ... read more
Business response:
We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our records indicate a *** from Destination Motivation has reached out to you about the travel voucher and will be getting it to you pr... read more
***-contracted out to another company, called about concerns about missing support beams the sun- contractor had to buy, didnt come with the other manufactured parts, was told that was normal and if I had other questions to call corporate. Had I known it was going to be sun-contracted out, I would have found someone else for a cheaper price
Business response:
We regret that your experience didn't meet expectations. To clarify, all of our branches source lumber locally due to logistical and financial constraints, as our manufacturing facility is in ****. Additionally, its common for us to work with skilled subcontractors to ensure high-quality results for our projects. We apologize for any confusion.- The Great Day Improvements Team
Frequently asked questions about Patio Enclosures Sunrooms
How is Patio Enclosures Sunrooms rated?
Patio Enclosures Sunrooms has a 4.3 star rating with 775 reviews.
When is Patio Enclosures Sunrooms open?
Patio Enclosures Sunrooms is closed now. It will open at 9:00 a.m.