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Pemberley Manor Care Home
- Assisted Living Facilities
- Orpington
About this business
Location details
Grays Farm Road, Orpington, BR5 3AD, United Kingdom
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Following a very upsetting afternoon/evening for my mum the care staff went "above and beyond" their duties to help and comfort her. Thank you Baycroft staff you know who you are. You can pay for care but you cannot pay for the caring received.
It is a great place. Staff friendly and very helpful. Food delicious. You couldn't wish for a nicer environment for your family member. It is like a 5* hotel.
Business response:
Thank you, Carol, it has been a pleasure having mum to stay with us during her recovery, your family are all so supportive of her too and you will all be missed when she goes home.
I have been delighted with the level of care that my mother has received at Baycroft, Orpington and her quality of life is much improved with the daily activities available which she very much enjoys.
Business response:
Dear Kim, thank you so much. We are delighted with mum's progress since she came to live with us and in particular over the past couple of months since she has become more engaged with the activities programme.
My aunt has been a resident at Baycroft since February 2018. With the help of the lovely staff, she has settled well and is very happy. We have been very impressed with the care she has received and the beautiful surroundings that Baycroft provides.
Business response:
We were very happy to see how quickly your aunt has settled with us and to see her doing so well and really coming out of herself.
Dad moved to Baycroft just before Christmas 2017 after a spell in hospital. At the grand age of 100, we realised he needed more care than he was able to have in his previous residential home. Baycroft is brand new and beautifully furnished with wonderful amenities. Dad's room is spacious with an en-suite shower room, TV, phone, comfortable adjustable bed and is always spotlessly clean. He is near to a lounge with access to a delightful garden, recently stocked full of plants, which will be perfect for sitting in during the s... read more
Business response:
We were delighted to be able to help this family, they were keen to get dad out of hospital and settled into his new home before Christmas. Dad is flourishing here at Baycroft and we love to see the family visit and join in with our activities and special events.
My neighbour and good friends mother is now in Baycroft Grays Farm Road. We have known and loved her for many years and it was a pleasure to visit her in Baycroft for Christmas carols and snacks. So pleased she is in such a fantastic place. Not only 5 star accommodation but everything else as well. She even recognised the local mayor who paid a visit. I firmly believe being in such a great home will extend her life as she is so well looked after.
The staff are kind, friendly and caring. The menu is good but more traditional English flair needed given the age of residents. The home is like a first-class hotel and all are treated with dignity. I feel my mum is safe and contented when I leave her. Facilities are excellent, clean and tidy and the home furnishings and rooms are all exceptional all with Sky TV on the walls. Activities need working on which will happen as staff join the company, hopefully.
We have been extremely impressed by the care and dedication of all the staff. They go out of their way to ensure that my mother is treated with dignity, and they are so friendly and supportive to all of the family members. It does not feel like a care home more like an extended family home.
A beautiful, purpose-built new home. Excellent care, nothing is too much trouble. The food is satisfying and the chef will always accommodate and cook individual meals if the menu is not liked. It's like a five-star hotel in all areas. Staff are friendly and approachable.
Frequently asked questions about Pemberley Manor Care Home
How is Pemberley Manor Care Home rated?
Pemberley Manor Care Home has a 4.7 star rating with 121 reviews.
When is Pemberley Manor Care Home open?
Pemberley Manor Care Home is open now. It is open 24/7.