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Pemberley Manor Care Home
- Assisted Living Facilities
- Orpington
About this business
Location details
Grays Farm Road, Orpington, BR5 3AD, United Kingdom
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Generally, my mother was very happy at the care home and well looked after by the staff. However, the phone in her room rang too quietly (even on maximum sound) and being the opposite side of the room was not ideal or easily accessible for someone with mobility issues. Not only were the staff caring and compassionate, other residents were friendly and my mother felt very comfortable and relaxed at the home.
Business response:
Thank you for taking the time to leave a review for our home. It is great to hear that your mother was happy throughout her stay at Baycroft Grays Farm Road, and that you feel that she was well looked after by the caring and compassionate team. I am glad that your mother benefitted socially by building meaningful friendships with other residents, making her stay comfortable and relaxing. I appreciate your comments regarding the phone in your mother's bedroom and I will ensure that this feedback is shared with the management ... read more
My mother has been in Baycroft for 6 weeks and is receiving wonderful and professional 24/7 care from the friendly and caring staff. Baycroft is a lovely care home, with very comfortable rooms and excellent facilities. The catering is super and there are activities on each day for the residents. Relatives and friends are always made welcome as well. We knew it was the right place for my mother as soon as we walked through the door with a lovely atmosphere! Baycroft certainly deserves its Care Quality Commission 5 star rating... read more
Business response:
Thank you for taking the time to leave us such a heartfelt, honest review. I am so glad to hear that your mother is enjoying her stay at Baycroft Grays Farm Road and that you feel that the care being provided is professional and that you are made to feel comfortable by our friendly team when you're visiting. It is also great to hear that your mother is enjoying the food as well as the facilities and the varied activities programme on offer at the home. Thank you once again for your lovely review and your kind words, I will e... read more
I have found Baycroft staff to be extremely efficient and kind towards my uncle from the time he moved there in December 2022. I cannot fault the care and attention that they have provided since he arrived. I found this particularly reassuring when I first brought my uncle to the home because I was worried he wouldn't settle. Though he had begun to forget where he was in his own home and kept wanting to leave there, he was the same when he arrived at Baycroft. It wasn't because he wanted to go home, he just wanted to leave w... read more
Business response:
Thank you for taking the time to leave such a lovely review for our home. We understand how difficult it can be to make the decision to move into a care home and the anxiety and distress that can come with this, it is wonderful to know that the team spent time reassuring your uncle and due to this he has now settled in at the home and is enjoying his life and benefiting from having regular social interaction at Baycroft Grays Farm Road. I will ensure that your kind comments are shared with our team.
Mum came to Baycroft for respite in September 2022 for one month so my twin sister and I could have a holiday at the same time as we did care for Mum. Mum absolutely loved her time there, and made so many friends which is what she lacked with my sister and me caring for her and constant stimulation from the staff. So after Christmas, she made the decision to move there permanently and she hasn't looked back!
Business response:
Thank you so much for your kind review of our home, we are so pleased that your mum is happy and settled. We will ensure these comments are cascaded to the team.
Moving Mum who has dementia into a care home was the hardest decision I’ve ever had to make. The staff at Baycroft made the transition so much easier for us and have always been there to support us every step of the way. The staff on the dementia floor are kind and compassionate with Mum all the time and an extra thank you to two particular members of staff who are amazing with her.
Business response:
Thank you for taking the time to leave such an honest, heartfelt review of our home. It is so lovely to hear that moving your mum into Baycroft Grays Farm Road was made easier by the team, as we understand that this can be a very difficult decision to make. Thank you for your kind comments in regards to the team who work directly with Mum, it is great to hear that you feel that Mum is treated kindly and compassionately and that Mum has created special bonds with a few members of the team. I will ensure that your kind comment... read more
Just wanted to say what a lovely time we had with our step mum at the Mother's Day lunch recently. The meal was lovely, the staff on duty couldn't do enough for you and the room looked beautiful. Must have taken an age to put all of those balloons together.
Business response:
Thank you for taking the time to leave such a wonderful review. I am so happy to hear that you had a lovely time celebrating Mother's Day with your stepmother at Baycroft Grays Farm Road and that you enjoyed the meal that our kitchen team prepared and appreciated the effort that our activities team had put in to ensure that the room looked beautiful and the day went smoothly. I will ensure that your kind comments are shared with the team.
I have been treated exceedingly well and have appreciated all the care and attention. All the staff work very hard and make us feel safe and cared for. I am leaving after respite and feel I have received care and attention for which I am truly grateful. I will be sad to leave.
Business response:
Thank you so much for your kind review. I am so happy to hear that you enjoyed your respite stay with us at Baycroft Grays Farm Road and that you felt safe and well cared for throughout. We wish you the very best for the future and hope to see you again soon. I will ensure that your incredibly kind comments are shared with the team.
The atmosphere is always welcoming and there is a relaxing lounge for visiting residents. There is always a welcome coffee and cake. The staff are always friendly and on hand to answer queries and help residents.
Business response:
Thank you so much for your wonderful review, we are so glad to hear that you feel welcome at Baycroft Grays Farm Road and enjoy our facilities in our Bistro and around the home. I will ensure that your kind comments are passed on to our team.
I had lovely respite care at Baycroft Grays for a month. I could not fault the care and attention that I received. Thank you.
Business response:
Thank you very much for your kind review, we are so pleased to hear you enjoyed your respite stay with us and were happy with the care you received.
Frequently asked questions about Pemberley Manor Care Home
How is Pemberley Manor Care Home rated?
Pemberley Manor Care Home has a 4.7 star rating with 121 reviews.
When is Pemberley Manor Care Home open?
Pemberley Manor Care Home is open now. It is open 24/7.