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Pemberley Manor Care Home
- Assisted Living Facilities
- Orpington
About this business
Location details
Grays Farm Road, Orpington, BR5 3AD, United Kingdom
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My grandmother's sister is a resident of Baycroft Grays. She moved into the home during the Covid period and being a family that lives 60 miles away, it was very hard for both of us to visit at that time. I just want to say how amazing the staff are, how welcomed we felt when we came and how safe they made everyone. We love coming to the home, seeing how clean it is, modern and how relaxed and happy the residents feel. Everyone is so welcoming and we know she is in safe hands. Being so far away we are kept updated with Baycr... read more
Business response:
Dear Ellen, thank you for your very kind review. It's great to hear how pleased you are with the care your great-aunt is receiving, how welcome you are made to feel and that you're kept fully up to date on what your great-aunt has been up to in between your visits. We look forward to welcoming you on your next visit. Kind regards, Sophie.
My mother had 2 weeks respite care in Baycroft. Unfortunately because of Covid at the Orpington home she had one week in Essex and the second week in Orpington. Baycroft dealt with all the travel very well. In the all too short time at the Orpington home she made some friends and started to get involved in some activities. She had a nice room and was looked after well.
Business response:
Dear Helen, thank you for taking the time to write a review for our home. I am so happy to hear that Mum enjoyed her stay at Baycroft Grays Farm Road and was able to build meaningful friendships, whilst taking part in our varied activities programme. I will ensure that your kind comments are cascaded to the team.
Our mother, who has Alzheimer’s, has been a resident of Baycroft since almost the day it opened, in 2017. The facilities are excellent and the care that she receives is compassionate and dedicated. The food is good and Mum is very content, although she chooses not to participate in the activities on offer. We are happy that she is being well cared-for. Two years ago we moved my father (no dementia but terminally ill) into Baycroft for ‘end of life’ care. He was there for two weeks before he died, and again his care was very ... read more
Business response:
Dear Deborah, thank you for taking the time to complete a review of our home, mum is one resident who has been here from the beginning and is treasured dearly at our home, we are so happy to hear that mum receives compassionate and dedicated care, enjoys the food and feels content at Baycroft Grays Farm Road. It is also comforting to hear that your father was well cared for in the final weeks of his life. Thank you for your feedback surrounding communication with the home and the changes with management, we are always lookin... read more
My lovely mum has been in Baycroft Grays Farm since September 2021. I cannot thank the staff enough for looking after my mum! I have great peace of mind knowing that Mum is getting the best care and being well looked after by all the staff and management. Baycroft's Facebook page is brilliant. The regular emails of activities for the week to family members are good! Due to my long journey to see Mum, I stay for about 3 to 4 hours, so I do get a good insight into the care and attention given to the residents! The food is love... read more
Business response:
Dear Gina, thank you so much for your heartfelt review, it really does mean so much to all of us. We are so happy that you have peace of mind from Mum staying with us and that you are kept up to date with the regular activities and updates from our home, it is wonderful to hear that you have had an extremely positive overall experience! I will make sure that your incredibly kind comments are passed onto the team.
Since my father moved into Baycroft in April 2021, he has had nothing but excellent care. As the home has been able to ease on Covid restrictions, the feeling of normality has added to an already lovely atmosphere whenever I visit. The activities organised are wonderful and varied. The activities coordinator has even got my father doing activities I never thought I would see, and he thoroughly enjoys them. This weekend was his birthday, and thanks to the great Baycroft kitchen staff, family were able to enjoy an excellent af... read more
Business response:
Dear Gillian, thank you so much for this lovely review of our home. It's great to hear you feel your father has received excellent person-centred care, and that we have got him trying and enjoying new things! Many thanks.
Our mother has been a resident at Baycroft for the last four and a half years, and we have always been very pleased with her care. The carers, nurses and all staff treat her with dignity and respect. She is happy and settled. The activities are excellent, and Mum enjoys these.
Business response:
Dear Graham, thank you for your positive review of our home. We are very pleased to hear your mother is settled and happy with us. Many thanks.
Very friendly and professional, caring team that took care of Mother during her muscular rehab following surgery, and the whole facility is first class. The activities that people can take part in, helps them socialise and feel comfortable, and on our visits, we saw Mum making sup cakes and she has also been doing potting plants in the gardening workshop, which was great.
Business response:
Dear Roddie, thank you so much for taking the time to complete a review of our home. We truly appreciate your kind comments. We are all so happy that mum is enjoying her stay with us and benefiting from the activities programme and other facilities that we provide. I will ensure that your positive feedback is cascaded back to the team.
Our father has been at Baycroft Grays Farm Road since February and we have found the home to be very attentive and caring, especially in the quality and consideration of its staff. Dad is very happy there and our family is also happy with this and the personalised care they have tailored for him. Dad has a very good rapport with many of the staff which for me shows that he has regular contact. We really were touched by the cakes, bunting, balloons and attention to detail for dad's onsite and outside birthday party. The staff... read more
Business response:
Dear Steve, we are so happy to hear that dad has settled in well at our home and that you are all happy with the quality of care provided by our team. It is wonderful to read that dad was able to enjoy his birthday celebrations and that you and the rest of the family were able to join him. Thank you very much for your kind words, we really do appreciate your time in completing a review for us, and I will certainly cascade your comments to all of the staff.
My mother was very apprehensive about going into a care home, but in less than a day, she was the happiest we had seen her in a long time. The care is first class, and all the staff we have had contact with are very customer focused and caring. Nothing is too much trouble for them, and I feel totally at ease with her being there.
Business response:
thank you so much for your wonderful review; we are all so happy that mum is happy, settled in well and making new friends. I will make sure that your kind words are passed back to the team. Kind Regards.
Frequently asked questions about Pemberley Manor Care Home
How is Pemberley Manor Care Home rated?
Pemberley Manor Care Home has a 4.7 star rating with 121 reviews.
When is Pemberley Manor Care Home open?
Pemberley Manor Care Home is open now. It is open 24/7.