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Pemberley Manor Care Home
- Assisted Living Facilities
- Orpington
About this business
Location details
Grays Farm Road, Orpington, BR5 3AD, United Kingdom
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Mum was extremely well looked after throughout her three and a half years at Baycroft Orpington Care Home. She was very happy and content there and popular with staff and other residents alike.
Business response:
Thank you for taking the time to complete a review and for your positive and encouraging words, this will be passed on to the care team that looked after your mother with our thanks. Mum is certainly very much missed by us all, as are the rest of the family. Once visiting restrictions are lifted further, we will let you know so you can come along for a coffee, the team would be thrilled to see you again.
It's such an emotional time when you realise your mother needs to go into care. The responsibility to choose the right home is enormous and you're not sure what questions to ask. From the very first phone call, the staff have been knowledgeable, supportive, open and very patient. I was particularly impressed by the honesty displayed, particularly when asking questions relating to the CQC report. I chose Baycroft because the care is exemplary and tailored to individual needs e.g. Mum doesn't need any mobility aids in the bath... read more
Business response:
Thank you for completing a review of the home, we are so pleased to hear that you are happy with the care being provided since your mum arrived at Baycroft. We strive to treat every resident as an individual and to ensure they settle in quickly so it is great to hear that you feel this has been the case with your mother. We look forward to being able to invite you into the home once restrictions have been lifted further so you can sample our lovely homemade cakes.
My uncle, who has Alzheimer’s, moved into the home in January 2020. We chose the home because when we first visited the staff were all very friendly and more importantly the residents we saw all had smiles on their faces. My uncle looks so much better than he did before he went in. It is clear that he enjoys the regular activities, especially if they involve cakes and a tipple like on VE Day. Moving into Bayroft was the best choice we made and has meant that he has not been alone this past year.
Business response:
Thank you so much for such a positive review of the home. It is an absolute pleasure to have your uncle here with us and it is so pleasing to hear that the team's efforts are being appreciated. Your feedback will be passed onto the team with thanks from the management team for their tireless efforts in keeping our residents safe and well entertained. We hope that we will be able to invite you back into the home soon once things continue to return to normal.
Since Mum joined Baycroft, we have been more than happy with the level of communication and care she has received, the dedication of all the staff is excellent, especially in coping with the difficulties that the Covid virus has caused. We have not been able to visit Mum in the home at all, but have had outside chats from a distance and regular zoom meetings, not ideal for a resident with Alzheimer’s who cannot understand why we can’t go in, but the staff are helpful in comforting her.
Business response:
Thank you so much for taking the time to complete a review and saying such positive things about the home. It has been an absolute pleasure having mum with us and we can't wait to be able to welcome you and the rest of the family into the home once the restrictions are lifted so you can all spend more quality time with your mum.
It was a very difficult choice to put mum in a home but it was definitely the right choice. Mum went into Baycroft in January and not long after we were all hit with COVID 19. Although we have not been able to enter the home for some time now I feel that when I get to see Mum and speak to her by telephone she is always happy, clean and content and always happy to be with any members of staff who are all amazing, so caring and always so approachable. I would definitely recommend this home to anyone needing care for their love... read more
Business response:
We really appreciate you taking the time to complete a review and for the positive comments you have made. This will be passed onto the team and we will thank them all for the great job that they are doing. It is a pleasure to have your mum with us and we look forward to seeing you back in the home once restrictions are lifted.
I have just returned home after a period of respite, I have done twice previously. The home is comfortable, nicely finished. The staff are friendly and helpful. The rooms are large have television and en suite bathroom (wet room). The dining room is smart and is like a restaurant in a first-class hotel. The food is good. There is a large lounge with a large television and is comfortably furnished with settees and easy chairs. There is also a bistro.
Business response:
Thank you so much for completing a review and for your positive words about the home. It was lovely to have you here with us and we hope to see you again sometime in the future.
My mother was a resident at Baycroft for just over 2 yrs, during which time she received first-class care and treatment. Although with the Alzheimer's, she was unsettled for patches, the staff were patient and kind, with an unending sense of humour. Although she died of Covid 19, she was unlucky to become a victim very early on, and to date, they have suffered no further outbreaks there.
Business response:
Thank you for your review. We loved having mum with us and she is very sadly missed. We will pass on your kind words to the team that cared for mum while she was here and thank them for the patience and kindness they showed.
My dad has been a resident at Baycroft Grays Farm Road for over two years. He is 91 and has been very unwell. The care he has received has been second to none and the staff have all gone the extra mile for him and us daily. I cannot speak more highly for each and everyone from cleaners, nurses, carers and management.
Business response:
Thank you so much for your kind words, this will be passed onto the team with thanks for all of their hard work. We are delighted to hear that you feel the team goes the extra mile in caring for your dad and we look forward to seeing back in the home soon.
Baycroft is a pristine and well thought out building with high standard fixtures and fittings. That said, people make places. My sister was acred for by magnificent staff whose care and support was first class and genuine. I cannot praise them highly enough.
Business response:
Thank you for your review, our staff work very hard to ensure our residents receive outstanding care whilst staying in our home. It is always lovely to receive such positive feedback.
Frequently asked questions about Pemberley Manor Care Home
How is Pemberley Manor Care Home rated?
Pemberley Manor Care Home has a 4.7 star rating with 125 reviews.
When is Pemberley Manor Care Home open?
Pemberley Manor Care Home is open now. It is open 24/7.