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Pemberley Manor Care Home
- Assisted Living Facilities
- Orpington
About this business
Location details
Grays Farm Road, Orpington, BR5 3AD, United Kingdom
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Very friendly and professional, caring team that took care of Mother during her muscular rehab following surgery, and the whole facility is first class. The activities that people can take part in, helps them socialise and feel comfortable, and on our visits, we saw Mum making sup cakes and she has also been doing potting plants in the gardening workshop, which was great.
Business response:
Dear Roddie, thank you so much for taking the time to complete a review of our home. We truly appreciate your kind comments. We are all so happy that mum is enjoying her stay with us and benefiting from the activities programme and other facilities that we provide. I will ensure that your positive feedback is cascaded back to the team.
Our father has been at Baycroft Grays Farm Road since February and we have found the home to be very attentive and caring, especially in the quality and consideration of its staff. Dad is very happy there and our family is also happy with this and the personalised care they have tailored for him. Dad has a very good rapport with many of the staff which for me shows that he has regular contact. We really were touched by the cakes, bunting, balloons and attention to detail for dad's onsite and outside birthday party. The staff... read more
Business response:
Dear Steve, we are so happy to hear that dad has settled in well at our home and that you are all happy with the quality of care provided by our team. It is wonderful to read that dad was able to enjoy his birthday celebrations and that you and the rest of the family were able to join him. Thank you very much for your kind words, we really do appreciate your time in completing a review for us, and I will certainly cascade your comments to all of the staff.
My mother was very apprehensive about going into a care home, but in less than a day, she was the happiest we had seen her in a long time. The care is first class, and all the staff we have had contact with are very customer focused and caring. Nothing is too much trouble for them, and I feel totally at ease with her being there.
Business response:
thank you so much for your wonderful review; we are all so happy that mum is happy, settled in well and making new friends. I will make sure that your kind words are passed back to the team. Kind Regards.
Baycroft Grays Farm is a superb example of residential care. From my experience so far with the home, all staff are completely committed to giving my dear mum the care and attention she would want, and definitely what she needs. The home not only looks amazing aesthetically but is amazing in its care for its residents. There are plenty of activities, pamper days, a cinema, good food, beautiful gardens, hotel standard rooms, but the most outstanding feature is the staff, and in my experience with care homes, this is the most ... read more
Business response:
Thank you so much for taking the time to write such a wonderful review, we all appreciate your kind comments! I am so happy that you and mum are happy with the facilities and care provided by our team. I will ensure that your comments are cascaded to the team. Kind Regards, Lauren Digby
We were so impressed with Baycroft back in February 2019 when we first visited and have been pleased and impressed since. The care is good and all the staff are lovely. Our very dear friend is so well looked after and she is extremely happy and content. Any medical problems are dealt with promptly and instructions carried out. Nothing is too much trouble. Baycroft is like a five-star hotel. All the areas are beautifully equipped and kept so very well. I would highly recommend.
Business response:
Thank you for taking the time to write such a lovely review for our home, your kind words are greatly appreciated. I am glad that you and your friend are happy with the care provided by everyone at our service. I will ensure that your kind comments are passed on to the team. Kind Regards.
Having been a resident here for seven days my first impressions are excellent. I find the staff, carers, nurses, cleaners all very helpful and polite. The food is variable and generally very tasty, well presented. Because of the few number of residents, it is not easy to make new friends but it is nice to sit with fellow residents in the dining area. The 'wet room' and shower are an excellent facility and ensuite washing and toilet facilities acceptable.
Business response:
Dear Nigel, Thank you for taking the time to complete a review for our home, we are so happy that you are enjoying your stay with us and enjoying the food and facilities! I will ensure that your positive feedback is cascaded to the team.
Baycroft Grays Farm Road Care Home is a beautiful care home, from the actual building, decor, gardens, restaurants - outstanding. We were made very welcome from our very first visit and since joining up, the staff and management have been incredibly supportive, attentive and caring The cleaners go above and beyond. Couldn't feel more confident that my loved one is cared for when I'm not around. The little extra touches i.e. hairdresser, chiropodist, papers and activities make such a difference. Feel confident in sending your... read more
Business response:
Thank you for taking the time in completing a review for us at Baycroft, we really do appreciate your comments and I will ensure they are cascaded down to all of the staff. Thank you
It was a difficult decision to place our mother in a residential home as she was fiercely independent but after several falls and potentially serious accidents at home, it was clear that she could not remain living by herself. We chose Baycroft Grays Farm Road because of its close location to my brother. Our mother was initially quite difficult and resistant but through the patient and caring support given to her by the Baycroft staff, she eventually settled down and now seems quite relaxed and content. I suppose our only gr... read more
Business response:
Dear Graeme, thank you for your review. We are very pleased to hear you are happy with the support your mother is receiving at Baycroft. Kind regards, Sophie
It was a difficult time when my sister and I needed Mum to have residential care, as no matter what support she had at home -it wasn’t working. From the first contact we had with Baycroft, during her admission when she was upset and until now, I cannot thank the Staff enough for caring so well for my Mum! She is now settled, happy and although she doesn’t join in much of the many activities on offer she is always encouraged to do so. Her birthday celebrations given by Baycroft were better than she had for a few years! We can... read more
Business response:
Dear Ann, thank you so much for your review. We are thrilled to hear your mum has settled so well and you are satisfied with the level of care, and birthday celebrations, she is receiving. Many thanks, Sophie
Frequently asked questions about Pemberley Manor Care Home
How is Pemberley Manor Care Home rated?
Pemberley Manor Care Home has a 4.7 star rating with 125 reviews.
When is Pemberley Manor Care Home open?
Pemberley Manor Care Home is open now. It is open 24/7.