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Pemberley Manor Care Home
- Assisted Living Facilities
- Orpington
About this business
Location details
Grays Farm Road, Orpington, BR5 3AD, United Kingdom
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Baycroft Grays Farm is a superb example of residential care. From my experience so far with the home, all staff are completely committed to giving my dear mum the care and attention she would want, and definitely what she needs. The home not only looks amazing aesthetically but is amazing in its care for its residents. There are plenty of activities, pamper days, a cinema, good food, beautiful gardens, hotel standard rooms, but the most outstanding feature is the staff, and in my experience with care homes, this is the most ... read more
Business response:
Thank you so much for taking the time to write such a wonderful review, we all appreciate your kind comments! I am so happy that you and mum are happy with the facilities and care provided by our team. I will ensure that your comments are cascaded to the team. Kind Regards, Lauren Digby
We were so impressed with Baycroft back in February 2019 when we first visited and have been pleased and impressed since. The care is good and all the staff are lovely. Our very dear friend is so well looked after and she is extremely happy and content. Any medical problems are dealt with promptly and instructions carried out. Nothing is too much trouble. Baycroft is like a five-star hotel. All the areas are beautifully equipped and kept so very well. I would highly recommend.
Business response:
Thank you for taking the time to write such a lovely review for our home, your kind words are greatly appreciated. I am glad that you and your friend are happy with the care provided by everyone at our service. I will ensure that your kind comments are passed on to the team. Kind Regards.
Having been a resident here for seven days my first impressions are excellent. I find the staff, carers, nurses, cleaners all very helpful and polite. The food is variable and generally very tasty, well presented. Because of the few number of residents, it is not easy to make new friends but it is nice to sit with fellow residents in the dining area. The 'wet room' and shower are an excellent facility and ensuite washing and toilet facilities acceptable.
Business response:
Dear Nigel, Thank you for taking the time to complete a review for our home, we are so happy that you are enjoying your stay with us and enjoying the food and facilities! I will ensure that your positive feedback is cascaded to the team.
Baycroft Grays Farm Road Care Home is a beautiful care home, from the actual building, decor, gardens, restaurants - outstanding. We were made very welcome from our very first visit and since joining up, the staff and management have been incredibly supportive, attentive and caring The cleaners go above and beyond. Couldn't feel more confident that my loved one is cared for when I'm not around. The little extra touches i.e. hairdresser, chiropodist, papers and activities make such a difference. Feel confident in sending your... read more
Business response:
Thank you for taking the time in completing a review for us at Baycroft, we really do appreciate your comments and I will ensure they are cascaded down to all of the staff. Thank you
It was a difficult decision to place our mother in a residential home as she was fiercely independent but after several falls and potentially serious accidents at home, it was clear that she could not remain living by herself. We chose Baycroft Grays Farm Road because of its close location to my brother. Our mother was initially quite difficult and resistant but through the patient and caring support given to her by the Baycroft staff, she eventually settled down and now seems quite relaxed and content. I suppose our only gr... read more
Business response:
Dear Graeme, thank you for your review. We are very pleased to hear you are happy with the support your mother is receiving at Baycroft. Kind regards, Sophie
It was a difficult time when my sister and I needed Mum to have residential care, as no matter what support she had at home -it wasn’t working. From the first contact we had with Baycroft, during her admission when she was upset and until now, I cannot thank the Staff enough for caring so well for my Mum! She is now settled, happy and although she doesn’t join in much of the many activities on offer she is always encouraged to do so. Her birthday celebrations given by Baycroft were better than she had for a few years! We can... read more
Business response:
Dear Ann, thank you so much for your review. We are thrilled to hear your mum has settled so well and you are satisfied with the level of care, and birthday celebrations, she is receiving. Many thanks, Sophie
Mum was extremely well looked after throughout her three and a half years at Baycroft Orpington Care Home. She was very happy and content there and popular with staff and other residents alike.
Business response:
Thank you for taking the time to complete a review and for your positive and encouraging words, this will be passed on to the care team that looked after your mother with our thanks. Mum is certainly very much missed by us all, as are the rest of the family. Once visiting restrictions are lifted further, we will let you know so you can come along for a coffee, the team would be thrilled to see you again.
It's such an emotional time when you realise your mother needs to go into care. The responsibility to choose the right home is enormous and you're not sure what questions to ask. From the very first phone call, the staff have been knowledgeable, supportive, open and very patient. I was particularly impressed by the honesty displayed, particularly when asking questions relating to the CQC report. I chose Baycroft because the care is exemplary and tailored to individual needs e.g. Mum doesn't need any mobility aids in the bath... read more
Business response:
Thank you for completing a review of the home, we are so pleased to hear that you are happy with the care being provided since your mum arrived at Baycroft. We strive to treat every resident as an individual and to ensure they settle in quickly so it is great to hear that you feel this has been the case with your mother. We look forward to being able to invite you into the home once restrictions have been lifted further so you can sample our lovely homemade cakes.
My uncle, who has Alzheimer’s, moved into the home in January 2020. We chose the home because when we first visited the staff were all very friendly and more importantly the residents we saw all had smiles on their faces. My uncle looks so much better than he did before he went in. It is clear that he enjoys the regular activities, especially if they involve cakes and a tipple like on VE Day. Moving into Bayroft was the best choice we made and has meant that he has not been alone this past year.
Business response:
Thank you so much for such a positive review of the home. It is an absolute pleasure to have your uncle here with us and it is so pleasing to hear that the team's efforts are being appreciated. Your feedback will be passed onto the team with thanks from the management team for their tireless efforts in keeping our residents safe and well entertained. We hope that we will be able to invite you back into the home soon once things continue to return to normal.
Frequently asked questions about Pemberley Manor Care Home
How is Pemberley Manor Care Home rated?
Pemberley Manor Care Home has a 4.7 star rating with 121 reviews.
When is Pemberley Manor Care Home open?
Pemberley Manor Care Home is open now. It is open 24/7.