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Peninsula Post Acute
- Nursing home
- Burlingame, CA
About this business
Location details
1609 Trousdale Dr, Burlingame, CA, 94010, United States
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During my father's 6 week stay at Peninsula Post Acute, the staff has been most helpful. Special "shout-out" to Social Services Director, Charissa--a consummate professional, kind, caring and responsive. She has provided me with much needed information regarding matters big and small. When my Dad's cell phone appeared to be dead, she checked and told be he just needed a new charger and texted me the link so I could order immediately. Her communication has been "spot-on." The Social Services Department at PPA has arrange... read more
Business response:
Hello Linda, I wanted to thank you for leaving us such a positive review. We know how important discharge planning is and those daily to weekly updates about your fathers progress. We have a robust case management and D/C planning team here and I am so happy to hear that they served you well. If you need anything else, please don't hesitate to reach out to Sammie, Reshu, Charissa, or myself moving forward. Warmest Regards, Shane McCormack Administrator 530.400.3060
My aunt was admitted to Peninsula Post Acute recently. I was extremely impressed with the overall care and service towards their patients. As a healthcare personnel, I have worked with many facilities, but this center stood out the most. the staff showers their upmost care and compassion towards their patients. The staff was consistently accommodating and caring from the moment patients were admitted and until they were discharged. The PPA staff should be extremely proud of themselves for administering excellent care. I feel... read more
Business response:
Hello Karen, Thank you so much for voicing your satisfaction with the facility/team and the care provided here! Our commitment to providing excellent care here remains paramount through the era of COIVD and the team loves the accolades they have received over the past few months with so many families and patients commending them for how hard they work. Please stay safe and let us know in the future if there is anything we can do for you and your family! Warmest Regards, Shane McCormack Administrator 530.400.3060
How this facility handled Covid-19 has been what is most impressive to me. Although with visitor restrictions it was difficult not to see my loved one face to face, I appreciated that they were taking the pandemic seriously and putting patients health and safety first. The staff were very accommodating and made every effort to place my loved one in a room with a window where we could visit outside and even receive updates from nursing/therapy. I believe this was crucial to recovery, and shows that PPA cares as much about the... read more
Business response:
Hi Amy, I really loved reading this review and hearing how much it means to you that we prioritize patient and staff safety above all else. We are here to continue to learn how to have the most elite infection prevention protocols in place, and how to always go above and beyond to ensure that safety is the driver in how we provide care. While it can be very hard to create quality outcomes and accommodate everyone's individualized needs through COVID, we are very happy to hear that our ability to communicate daily with famil... read more
Had a great experience with the facility even though with the Covid they have been very accommodating with everything that we requested, even though we just saw our mom by the window. The staff is very accommodating and very professional and mom is so happy with the service that they have given. I highly recommend this facility for your loves to get rehab.
Business response:
Hello, Thank you so much for your kind words here. We are so glad to be able to accommodate with visitation utilizing our great facility floor plan and window visitation protocols. If there is anything else we can do for you or her, don't hesitate to let us know! Warmest Regards, Shane McCormack Administrator 530.400.3060
I visit these places as part of my job and this is one of the best skilled nursing facility in San Mateo County. Known for their cleanliness and awesome, compassionate staff members, especially Charissa who I worked with for many years when she was working in another facility!
Business response:
Hello Cheryll, We really appreciate you noticing how special this facility is! Here at PPA, we truly dedicate ourselves to bettering all the lives we touch in an effort to best support San Mateo County. Stay safe, Shane McCormack Administrator 530.400.3060
I have been working for PPA for about three weeks now and I am so happy that I found a new place to call home. Everyone has been so welcoming. It feels great to come to a place where everyone greets you and you can tell that the employees actually care about the patients. The communication between the department heads and staff is impeccable. Any issues that arise are immediately handled. With the visitor restrictions, it has not just been one person making sure families are able to visit through the window or see their love... read more
Business response:
Hello Zsa, Welcome to PPA! We are so lucky to have add such an instrumental talent to the team and are very excited to continue to grow and develop our team through these tough times. With business still carrying on as usual, we are eager to watch you develop your skill set and take this facility to the next level. Warmest Regards, Shane
My Aunt just got released from staying here after a hip surgery. All around the care she received was excellent. From the PT department, nursing, social services and especially the food. My Aunt has always been active and follows a healthy, fresh diet . The food here she said was outstanding. Always fresh fruits and vegetables available.Lots of food options available and if you have a craving for something that wasn't on the menu, they tried there best to make it for you. You could tell that the food was homemade and they re... read more
Business response:
Hello Cassandra, Thank you so much for the kind words here about the care your Aunt received. We are so happy to hear her pleasure in the newly modified and updated menu and her enjoyment of the meals. We continue to develop new alternative menus as we know the incredible value to nutrition as one works to rehab themselves and return home quickly and safely. If you ever need anything, don't hesitate to reach out to us! Sincerely, Shane McCormack Administrator 530.400.3060
My uncle was admitted to peninsula post acute for post hip surgery. From the moment he was admitted to discharge, he was cared and loved by everyone! Therapists here at Peninsula Post Acute know what they are doing! My uncle had a quick recovery than we all expected and I believe it was because of therapists who encouraged my uncle. My special gratitude goes out to Samantha, Kim, and Chello for being understanding of my picky uncle and always helping him with smile. Samantha was very attentive in making sure my uncle was... read more
Business response:
Hello Sung, Thank you so much for the kind words and trust in us to provide the best care to your uncle. If he needs any care moving forward, or there is anything we can do for you and your family, know we are here. Warmest Regards, Shane 530.400.3060
I have had the privileged of working with the PPA team both on a personal level and professional level. Each team member I have worked with has gone above and beyond to make sure their patients are taken care of both during their rehab stay and preparing for discharge. I've sat in on joint care conferences with Kim and Sammie who have both shown their professionalism and dedication to each care need. Shane, the rehab team, Social Services team, and care team work together to be sure their patients are taken care of and are s... read more
Business response:
Hi Vanessa, Thank you from to bottom of our hearts for all the kind words you expressed here in your review. We very much so appreciate you taking the time to leave such a heart-felt and detailed review! Warmest Regards, Shane McCormack Administrator 530.400.3060
Frequently asked questions about Peninsula Post Acute
How is Peninsula Post Acute rated?
Peninsula Post Acute has a 4 star rating with 257 reviews.
When is Peninsula Post Acute open?
Peninsula Post Acute is open now. It is open 24/7.