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Peninsula Post Acute
- Nursing home
- Burlingame, CA
About this business
Location details
1609 Trousdale Dr, Burlingame, CA, 94010, United States
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I was looking for a rehabilitation facility to place my grandfather after he sustained a recent fall end of March. He is currently home but was recommended to do rehabilitation at a skilled nursing facility and came across this facility on Yelp. Due to covid and limited visitation, they offered a virtual tour. The admissions coordinator toured throughout the entire facility - hallways, rehab room, patio, showed an example of how each room would look, etc. The facility was clean. Staff was great and had positive vibes. Def... read more
Business response:
Hello Angel, Thank you for sharing your positive experience with us at PPA. We hope your grandfather continues to do well. Should you ever need anything in the future, don't hesitate to reach out to us! Warmest Regards, Shane McCormack Administrator 530.400.3060
PPA ROCKS! From the department heads, to the nursing staff, and rehab team. Everyone is always willing to help and support one another. Thanks PPA!
Business response:
Hello Alyssa, Thank you for your enthusiastic recognition of the team her at PPA! I am glad to hear that your experiences with everyone have proved to be so helpful. If you ever need anything else, don't hesitate to reach out. Warmest Regards, Shane McCormack Administrator 530.400.3060
We had an amazing experience at Peninsula Post Acute. The first day we arrived with my sick mother, the Administrator was there to greet us. They made us feel warm and welcome with all of the Covid going on, showing us to moms window and bringing us a chair to use when we visit with her. I was able to call anytime day or night to check in on her, which made the communication clear and great!! The staff is friendly and warm and always there to help! I couldn't recommend this place more, we were so happy and knew mom was in go... read more
Business response:
Hello Michelle, Thank you for the kind words you noted here. At Peninsula Post-Acute, we are well-aware of the concerns with loved ones being transitioned to a SNF in the era of COVID, and can firmly say we are here to alleviate all that stress and make the experience of necessary continued healing the best it can be! If there's anything else we can do in the future, please don't hesitate to reach out! Warmest Regards, Shane McCormack Administrator 530.400.3060
5/5 I was asked to write a review for Peninsula Post-Acute soon after being discharged on 6/19/2020. I spent a week in their facility, post leg surgery, for rehab. While I was happy to leave a review at the time, I needed distance to process my injury, surgery, and rehab experience, in order to give an honest review. Now, midway through my recovery, at 100% weight bearing and assisted walking, I look back upon PPA and give them 5 stars. The facility, overall, is well run. The care team with whom i worked, including ... read more
Business response:
Hello Dennis, Thank you so much for taking the time to share your experiences here with us. It was great to hear all the positivity you experienced both her and in the months to come after returning home. Lastly, I wanted to thank you for the feedback given about your experience with the night team and the food. If you have any needs for care in the future or questions you'd like to ask, know we are here for you! Warmest Regards, Shane McCormack Administrator 530.400.3060
My grandpa was there a couple weeks ago and the social services team helped me so much! The staff was so warm and welcoming to my family and I. Very happy with them!
Business response:
Hello Ashleigh, Thank you so much for the kind words here. I'm glad we had the opportunity to provide such great care to your Grandpa. We hope he continues to thrive at home! If you guys need anything else, don't hesitate to reach out to us. Warmest Regards, Shane McCormack Administrator 530.400.3060
I'd like to express our sincere gratitude to both Charissa & Vanessa from the social services department who patiently guided us through the admission and discharge process. My brother was admitted to stay for several days and we were super impressed by the professionalism and assistance rendered.
Business response:
Hello Jon, Thank you for the kind words about Charissa and Vanessa. I am glad to hear that you had a great experience with the team here during your brother's stay. If you ever need anything else, don't hesitate to reach out to us! Warmest Regards, Shane McCormack Administrator 530.400.3060
My mother spent a whole month is this convalescent facility and for the most part was treated quite well. The only issue was that sometimes when she needed assistance or getting some medication it took about 30 minutes before help would arrive. Other than that the place was clean and many of the orderlies were friendly.
Business response:
Hello Joe, We are happy to hear that the majority of things went well here for your mother. We always strive to ensure all needs are met timely and apologize if it took longer than expected at all times for your mother to be accommodated. If you need anything else or care to elaborate on her stay here, please don't hesitate to reach out to me directly. Warmest Regards, Shane McCormack Administrator 530.400.3060
During my father's 6 week stay at Peninsula Post Acute, the staff has been most helpful. Special "shout-out" to Social Services Director, Charissa--a consummate professional, kind, caring and responsive. She has provided me with much needed information regarding matters big and small. When my Dad's cell phone appeared to be dead, she checked and told be he just needed a new charger and texted me the link so I could order immediately. Her communication has been "spot-on." The Social Services Department at PPA has arrange... read more
Business response:
Hello Linda, I wanted to thank you for leaving us such a positive review. We know how important discharge planning is and those daily to weekly updates about your fathers progress. We have a robust case management and D/C planning team here and I am so happy to hear that they served you well. If you need anything else, please don't hesitate to reach out to Sammie, Reshu, Charissa, or myself moving forward. Warmest Regards, Shane McCormack Administrator 530.400.3060
My aunt was admitted to Peninsula Post Acute recently. I was extremely impressed with the overall care and service towards their patients. As a healthcare personnel, I have worked with many facilities, but this center stood out the most. the staff showers their upmost care and compassion towards their patients. The staff was consistently accommodating and caring from the moment patients were admitted and until they were discharged. The PPA staff should be extremely proud of themselves for administering excellent care. I feel... read more
Business response:
Hello Karen, Thank you so much for voicing your satisfaction with the facility/team and the care provided here! Our commitment to providing excellent care here remains paramount through the era of COIVD and the team loves the accolades they have received over the past few months with so many families and patients commending them for how hard they work. Please stay safe and let us know in the future if there is anything we can do for you and your family! Warmest Regards, Shane McCormack Administrator 530.400.3060
Frequently asked questions about Peninsula Post Acute
How is Peninsula Post Acute rated?
Peninsula Post Acute has a 4 star rating with 287 reviews.
When is Peninsula Post Acute open?
Peninsula Post Acute is open now. It is open 24/7.