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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had to reschedule the closing date from feb 24th to March 4, but it was not communicated with me(I had to call & find out on my own after waiting for the notary for over 2 hours on the original closing date of feb 24th) at which point I was given a phone # to call the republic title company only to find out that they had no record of scheduled closing date of feb 24.. miscommunication among the team was also an issue. Overall Ms. Fraser was very professional & courteous & very helpful.
Great customer service and guidance throughout the process.
Biggest thing was communication. We were told several different things so messaging was not always accurate. The process went on as we had repairs to make that we did not agree with. If we had not started the repairs, we most likely would’ve not gone through with it. The loan officer did check in with us to see how things were going so we appreciated that.
Communication...
One part of the process that was frustrating was not asking for all the paperwork at once instead of over a couple of weeks. I would rather provide too much at once.
This was a great, efficient, and professional experience through the PennyMac team. It definitely met all expectations that they set for me in doing this refi.
Deborah was consistent with follow ups, provided clear instructions, and a great person to speak with!
doing all on line was great. The website was not the easiest to navigate but, I eventually figured it out. any questions were generally answered immediatly
Great communication, prompt, very friendly, knowledgeable...Thank you Mac team.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,399 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.