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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,087 reviews
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Myesha G.'s profile image
Myesha G. 
3 years ago

It appears that the company is a race for sales and not quality service. Since there are so many departments, the departments need to communicate better with each other to ensure once something is communicated with the client it is accurate. If things are moving smoothly in the process, sale agent or loan processer needs to get management involved immediately. Someone within the departments need to take OWNERSHIP of taking caring of a customer. When your customer has provided everything that is requested of them, there i... read more

Errol B.'s profile image
Errol B. 
3 years ago

Deymian and Asiah was great, the last person I spoke with about the closing had a bit of difficulty communicating and multiple requests for the same documents was a bit off. The overall price experience was great. 

Brian M.'s profile image
Brian M. 
3 years ago

The communication was excellent. There was “no guessing” at anything on our end. We were fully informed of everything within the process. When we needed help, we were helped and everyone involved were always pleasant. 

ROBERT M.'s profile image
ROBERT M. 
3 years ago

Wish they would of communicated earlier So i could of gotten closer to a 2.2 interest rate. 

Guy D.'s profile image
Guy D. 
3 years ago

Excellent experience 

Gordon Phipps J.'s profile image
Gordon Phipps J. 
3 years ago

Loan process was quick and easy. Loan processor was very knowledgeable and and had a pleasant disposition. 

Don Mccoy J.'s profile image
Don Mccoy J. 
3 years ago

the service and communication. 

Tammy Z.'s profile image
Tammy Z. 
3 years ago

Great job. 

Katia R.'s profile image
Katia R. 
3 years ago

Friendly, patient, and knowledgeable service. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,087 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.